25 research outputs found
Business excellence as a success factor for the performance of large Croatian enterprises
Croatian companies need a new approach that will provide them with sufficient competitive strength, based on business excellence. Focusing only on financial indicators and measures is insufficient. Therefore new concepts should be introduced, especially by large companies that are traditionally inert and exposed to global competition, and situated in the countries with ongoing transition, such as Croatia. Today 75% of the source of value within a company cannot be measured by means of the standard accounting techniques anymore, and in the 21st century it is impossible to rely exclusively on measuring financial parameters. According to the authors, in addition to financial measuring, a way should be found to measure non-financial parameters within a company. The paper is therefore aimed at exploring the influence of business excellence and its values on business in the Croatian business practice. The authors carried out a research on 106 large Croatian enterprises with more than 250 employees, exploring the connection between the values of business excellence and company performance, Results show a positive correlation between applying the principles of business excellence and successful company performance in practice
INŽENJERING PODUZEÄA I POSLOVNI PROCESI KAO KLJUÄNE ODREDNICE DIZAJNIRANJA MODERNOG PODUZEÄA
Moderno poduzeÄe djeluje u uvjetima turbulentne okoline, Äije su glavne
karakteristike složenost, dinamiÄnost, neizvjesnost i nestabilnost. Ove uvjete generiraju brze, burne i neoÄekivane promjene koje postaju glavno obilježje vremena u kojem živimo. Pod utjecajem ovakvih promjena mijenja se i okolina modernog poduzeÄa, koja preko datih okolnosti i prijetnji snažno utjeÄe, kako na pojavu "organizacijskog darvinizma"-prema kojoj se opstanak poduzeÄa vezuje za
njegovu sposobnost neprekidnog praÄenja promjena i adekvatnog prilagoÄavanja njima, tako i na razvoj poduzeÄa koji se vezuje za njegovu sposobnost utvrÄivanja odgovarajuÄe poslovne strategije kao naÄina za ostvarivanje temeljnih ciljeva poduzeÄa. Nedvojbeno je da upravo okolina, putem svojih veÄ spomenutih karakteristika, presudno utjeÄe na ponaÅ”anje i djelovanje modernog poduzeÄa. S tim u vezi mogu se postaviti dva kljuÄna pitanja, od posebnog znaÄaja za razumijevanje problematike stavljene u srediÅ”te zanimanja ovoga rada, a to su: kako okolina utjeÄe na poduzeÄe i kako poduzeÄe odgovara na utjecaje koji
dolaze iz njemu relevantne okoline. PolazeÄi od odgovarajuÄih teorijskih
doprinosa na prvo je pitanje moguÄe vrlo kratko odgovoriti: okolina utjeÄe na poduzeÄe preko promjena koje izazivaju razliÄite utjecaje. PoduzeÄe preko svoje organizacijske strukture prima te utjecaje, doživljavajuÄi ih kao svojevrsne prijetnje ali i kao odreÄene pogodnosti na koje ono mora pravovremena reagirati, i na njih brzo i djelotvorno odgovoriti. Upravo s tim je povezan i odgovor na drugo pitanje: kako poduzeÄe odgovara na utjecaje iz okoline. Iako je u literaturi poznato viÅ”e naÄina kako poduzeÄe može reagirati na utjecaje iz okoline ono to najÄeÅ”Äe Äini na dva naÄina: "strategijskim odgovorom", odnosno izborom odgovarajuÄe poslovne strategije i "organizacijskom promjenom", odnosno preoblikovanjem postojeÄe i dizajniranjem nove organizacijske strukture. Stoga se u radu iscrpno obraÄuju inženjering poduzeÄa i poslovni procesi kao novi organizacijski koncepti koji, u
kontekstu odgovora na drugo pitanje, mogu znaÄajno doprinijeti izgradnji
djelotvorne organizacijske strukture modernog poduzeÄa
Quality Management Strategies in Croatian Hoteliership with Baldrige Method Application
Today, business quality and quality management evolve to become the strategic components of modern companies. Business quality can not be partially evaluated; all organizational sequences must be systematically comprehended. Quality management is developed globally. With that purpose different methods of national awards in quality management are developed constantly. One of above mentioned awards is also the American national quality award (MBNQA); representing one of the service/product quality improvement systems with a strategic goal of achieving business excellence. This business quality research is focused on the sample of two hundred and fifty five Croatian hotel companies. Through its improvement even better results can be achieved
MANAGERIAL SKILLS IN HOTEL INDUSTRY ā EVIDENCE FROM CROATIA
Regardless of the type of organization and management level, the basic task of the manager is to give a prompt and proactive answer to any kind of pressure which is a part of his/her daily business, with the final aim of providing adequate service to customers (clients, consumers, businessesā¦). Over the decades, the hotel industry has experienced continued evolution by becoming one of the fastest growing industries worldwide. Today, the hotel industry is exposed to dynamic changes and great market heterogeneity, and, therefore, managers in the hotel industry need to be in a constant race for competitive advantage achievements. Among the numerous sources of competitive advantage, managerial skills also stand out because they produce higher value and affect organizational performance. It is well documented that skilful managers are the key determinants of organizational success. Unquestionably, only skilful managers could become effective managers, and effective managers are crucial for organizational success. An effective manager is the one who should have an extensive set of developed skills in all essential areas of managing which, with the companyās growth and progress, become more complex and demand more attention. This paper focuses on the managerial skills, considering the main skill areas of management. The main aim of this paper is to analyse managerial skills in the Croatian hotel industry, specifically in large hotels in the Split-Dalmatia County. The main research question is: whether the level of managerial skills relates to organization effectiveness - is there a relationship between managerial skills and organizational performance in large hotels in the Split-Dalmatia County? In the light of posed research questions, two hypotheses are settled. Quantitative research was conducted and interesting results were found. To collect data, a questionnaire was used as the main research instrument. Out of 61 questionnaires that were sent, a total of 36 correctly completed questionnaires were used for analyses, yielding a response rate of 59%.Two hypotheses were accepted and the research question positively answered. Results showed that managerial skills are well developed; that organizational performance of large hotels in the Split ā Dalmatia County depend on managerial skills in directing them to compete on the market. In addition, the research result pointed out that the effect of communication skill is larger than any other
MANAGERIAL SKILLS IN HOTEL INDUSTRY ā EVIDENCE FROM CROATIA
Regardless of the type of organization and management level, the basic task of the manager is to give a prompt and proactive answer to any kind of pressure which is a part of his/her daily business, with the final aim of providing adequate service to customers (clients, consumers, businessesā¦). Over the decades, the hotel industry has experienced continued evolution by becoming one of the fastest growing industries worldwide. Today, the hotel industry is exposed to dynamic changes and great market heterogeneity, and, therefore, managers in the hotel industry need to be in a constant race for competitive advantage achievements. Among the numerous sources of competitive advantage, managerial skills also stand out because they produce higher value and affect organizational performance. It is well documented that skilful managers are the key determinants of organizational success. Unquestionably, only skilful managers could become effective managers, and effective managers are crucial for organizational success. An effective manager is the one who should have an extensive set of developed skills in all essential areas of managing which, with the companyās growth and progress, become more complex and demand more attention. This paper focuses on the managerial skills, considering the main skill areas of management. The main aim of this paper is to analyse managerial skills in the Croatian hotel industry, specifically in large hotels in the Split-Dalmatia County. The main research question is: whether the level of managerial skills relates to organization effectiveness - is there a relationship between managerial skills and organizational performance in large hotels in the Split-Dalmatia County? In the light of posed research questions, two hypotheses are settled. Quantitative research was conducted and interesting results were found. To collect data, a questionnaire was used as the main research instrument. Out of 61 questionnaires that were sent, a total of 36 correctly completed questionnaires were used for analyses, yielding a response rate of 59%.Two hypotheses were accepted and the research question positively answered. Results showed that managerial skills are well developed; that organizational performance of large hotels in the Split ā Dalmatia County depend on managerial skills in directing them to compete on the market. In addition, the research result pointed out that the effect of communication skill is larger than any other
Linking individual and organizational cultural competences: One step closer to multicultural organization
The main purpose of this paper is to empirically examine the link between individual (IC) and organization (OC) cultural competence leading to the multicultural organization development (MOD), as proposed in earlier studies. We built on theoretical postulates that define OC as management of IC and that assert that MOD is achieved through organizational adaptation to multicultural surroundings. We proposed the managerial role as the independent variable reflecting the link between the IC and OC and assigned MNC subsidiary organizational innovativeness (OI) the dependent variable role reflecting the degree of MOD. Accordingly, we constructed a new expatriate IC model and tested its impact on OI as MNCās subsidiary. We introduced contingency variables with the aim to increase the robustness and the merit of the research model. The survey was carried out in Croatia, on a sample of 146 expatriates by using the questionnaire method. The research results confirmed most of the hypotheses. The main contributions of this paper are the theoretical formulation of the new IC model (as an independent variable) and its empirical verification through examination of its relation with a subsidiary OI, as a dependent variable
Determinants of studentsā entrepreneurial intention: An empirical research
As to contribute to the literature on entrepreneurial intention, a survey was conducted on a sample of Croatian students and their entrepreneurial intentions, by using Ajzen\u27s (1991) theory of planned behaviour. This theory determines intention through attitudes, behavioural control (self-efficacy), and social norms. Additional four determinants were investigated: role models, education, needs for achievement, and propensity towards risk. We propose that individuals exposed to role models and entrepreneurial education, as well as those who have a higher level of need for achievement and propensity towards risk, are more likely to set up a venture. The survey was conducted at the Faculty of Economics, Business and Tourism, University of Split, Croatia and the obtained data were analysed by using the structural equation modelling technique. A total of 160 survey responses from students were obtained. It was found that attitudes and propensity towards risk positively affect entrepreneurial intention. Surprisingly, self-efficacy and social norms, in addition to role models, education, and the need for achievement, failed to produce a significant effect on entrepreneurial intention
SYSTEMATIC APPROACH TOWARDS IMPLEMENTATION OF SOCIAL MEDIA MARKETING STRATEGIES ON THE EXAMPLE OF CHOSEN TOURISTIC BOARDS IN THE REPUBLIC OF CROATIA
Social media marketing does not undermine the value of traditional marketing approach; instead, it enhances it and brings it up to a new level. Touristic boards, as destination management organisations, have to constantly aim creation of sustainable tourism in order to preserve and evaluate destination as a whole. Previously is not possible without systematic appliance of social media marketing strategies. Touristic boards have to strategically access social media platforms usage. It is crucial to pick the proper metrics which will ensure long-term success. The goal of the paper is to emphasise the importance of sustainable approach and the power of social media marketing strategies in a modern business environment
REDEFINIRANJE VIZIJE I MISIJE HRVATSKIH BRODARSKIH PODUZEÄA - EMPIRIJSKO ISTRAŽIVANJE
Iako su vizije postavljene pri osnivanju brodarskih poduzeÄa, promjene koje su nastupile u hrvatskom gospodarstvu tijekom proÅ”lih tranzicijskih godina imale su utjecaja i na njih. Postojanje vizije bilo je i jeste presudno u postupku utvrÄivanja dugoroÄne strategije hrvatskih brodarskih poduzeÄa. Istraživanja su pokazala da pojedina brodarska poduzeÄa nisu imala jasne vizije razvoja, Å”to je neminovno dovelo, izmeÄu ostalog, i do stanja u kakvom se danas nalaze. Hrvatska brodarska poduzeÄa koja su tijekom promjena iz socijalistiÄke privrede
u tržiÅ”no gospodarstvo, unatoÄ turbulentnim uvjetima na svjetskom brodarskom tržiÅ”tu, dobro odabrala i postavila, odnosno redefinirala svoje vizije, osigurala su sebi sigurnu i prosperitetnu buduÄnost s oÄekivanom dobiti. Precizno i jasno odreÄena misija je od velike važnosti za brodarska poduzeÄa, te predstavlja uvjet njihovog postojanja i opstanka. Misija govori o usmjerenju i pravcu kretanja, razvoju i opstanku brodarskih poduzeÄa, te im daje osobnu prepoznatljivost, odreÄujuÄi djelokrug rada. SpecifiÄna misija brodarskih poduzeÄa u poÄetku je uvijek jasna, ali pod utjecajem okruženja u kojem ona djeluju ona može postati nejasna. TržiÅ”ne promjene kroz koje danas prolaze
hrvatska brodarska poduzeÄa zahtjevaju obvezu redefiniranje vizije i misije
LEADERSHIP STYLES OF HOTEL MANAGERS IN THE DUBROVNIK-NERETVIAN COUNTY ā EMPIRICAL RESEARCH
Vodstvo je menadžerska funkcija koja je izravno usmjerena na ljude i
na druÅ”tvenu interakciju, jednako kao i proces utjecaja na ljude, da bi mogli ostvarivati pojedinaÄne i zajedniÄke ciljeve organizacije. Bez kvalitetnoga vodstva, visoke motiviranosti i angažmana ljudi nema uspjeÅ”ne organizacije. Zbog svojih specifiÄnosti i kompleksnosti i zbog pristupa voÄenju, u istraživanje je ukljuÄena hotelska industrija karakteristiÄna po konkurentnosti i promjenljivom okruženju i po promjenama koje se dogaÄaju u turistiÄkoj potražnji. Svrha je rada dijagnosticirati dominantni stil vodstva u hotelskim poduzeÄima DubrovaÄko-neretvanske županije, pa je zato provedeno empirijsko
istraživanje da bi se odredili stilovi vodstva u hotelijerstvu metodom
anketiranja vrhovnog i srednjeg menadžmenta hotelskih poduzeÄa na reprezentativnom uzorku u ljeto 2004. utemeljenom na Likertovom modelu vodstva. Rezultati istraživanja stilova vodstva prikazani su u ovome radu.Leadership is a managerial function which is directly connected to human resources and their interactions in order to achieve individual and group organizational aims. Without qualitative leadership, high motivation and human factor there is no successful organization. Because of its specifics, complexity and the way of leading, hotel enterprises are characterised with competitiveness and changing environment in a tourism demand. The aim of the paper is to diagnose the dominant leadership style in hospitality industry
in Dubrovnik-neretvian county through the survey of top and middle management in the summer 2004. established on a Likert leadership models. Research results are presented in the paper