Impact and process assessment of the seven CITYLAB implementations

CITYLAB focuses on four axes that call for improvement and intervention: •Highly fragmented last-mile deliveries in city centres •Inefficient deliveries to large freight attractors and public administrations •Urban waste, return trips and recycling •Logistics sprawl Within these axes, the project supports seven implementations that are being tested, evaluated and rolled out. An implementation is defined as the process of preparing, testing and putting into practice a new service or a new way of operating or organising logistics activities. The objective of this report is to present an assessment of the effects and consequences of the implementations as they are conducted. For each case, we summarise the process leading to the application of a specific technical and managerial solution, and present the outcomes. For each implementation, we present •Problem and aim •Description of the solution •Implementation process •Effects and consequences •Challenges ahead •Lessons and generalisation of results This deliverable provides a complete picture of the evolvement of the implementations during the CITYLAB project and final versions of the process and impact assessment