.11 Exploring the Possibility of East Asian Futures Studies: Reinterpreting Dator

This paper attempts to enrich the understanding of futures studies through a perspective from East Asia. More concretely, the paper analyzes the four images of the future (FIF) that make up the core method of Dator’s futures studies through the lens of Zhuangzi, which is one of the most highly regarded Classical texts in East Asia. Through this project, this paper explores the possibility of East Asian futures studies that tailors Dator’s futures method to East Asia or at least to Korea. Dator, four images of the future (FIF), Zhuangzi, Daoism, Holism, Eastern aesthetic

The Influence of Perceived External Prestige on Emotional Labor of Frontline Employees: The Mediating Roles of Organizational Identification and Impression Management Motive

Drawing on both the organization identification and impression management theories, we propose that perceived external prestige of frontline employees influences their emotional labor through organizational identification and impression management motive. Further, the relative influence of either pathway depends upon perceived organizational support. Using survey data from 377 frontline employees in 104 hotels, the results indicate that perceived external prestige is positively related to deep acting, and negatively related to surface acting. Organizational identification partially mediates the relationship between perceived external prestige and deep acting. However, the relationship between perceived external prestige and surface acting is partially mediated both by organizational identification and impression management motive. In addition, perceived organizational support positively moderates the relationship between perceived external prestige and organizational identification, and negatively moderates the relationship between perceived external prestige and impression management motive, respectively

Transformational Leadership and Emotional Labor: The Mediation Effects of Psychological Empowerment

In order to survive the fiercer competition, more and more service firms emphasize front-line employees’ role of creating excellent customer experience by displaying positive emotions during the service interactions. However, the underlying mechanisms for the relationship between transformational leadership and front-line employees’ emotional labor remain unclear. Drawing upon the conservation of resources (COR) theory, this study develops a conceptual model in which transformational leadership influences front-line employees’ emotional labor through the mediator of psychological empowerment. By collecting data from 436 employees in five call centers, we tested our model and hypotheses through PROCESS 3.3 macro for SPSS developed by Hayes. The results show that transformational leadership shows positive and negative effects on deep acting and surface acting, respectively. The positive effect on deep acting is partially mediated by psychological empowerment, while the negative effect on surface acting is fully mediated by psychological empowerment. Specifically, two dimensions of psychological empowerment (impact, self-efficacy) play negative mediating roles between transformational leadership and surface acting, while impact, self-determination, and self-efficacy play positive mediating roles of transformational leadership and deep acting. The findings advance our understanding about how transformational leadership influences front-line employees’ emotional labor by introducing psychological empowerment as a mediator

Chuang tsu: Inner chapters. /

Roels, W