Quality Control in Crowdsourcing: A Survey of Quality Attributes, Assessment Techniques and Assurance Actions

Crowdsourcing enables one to leverage on the intelligence and wisdom of potentially large groups of individuals toward solving problems. Common problems approached with crowdsourcing are labeling images, translating or transcribing text, providing opinions or ideas, and similar - all tasks that computers are not good at or where they may even fail altogether. The introduction of humans into computations and/or everyday work, however, also poses critical, novel challenges in terms of quality control, as the crowd is typically composed of people with unknown and very diverse abilities, skills, interests, personal objectives and technological resources. This survey studies quality in the context of crowdsourcing along several dimensions, so as to define and characterize it and to understand the current state of the art. Specifically, this survey derives a quality model for crowdsourcing tasks, identifies the methods and techniques that can be used to assess the attributes of the model, and the actions and strategies that help prevent and mitigate quality problems. An analysis of how these features are supported by the state of the art further identifies open issues and informs an outlook on hot future research directions.Comment: 40 pages main paper, 5 pages appendi

Creation of Reliable Relevance Judgments in Information Retrieval Systems Evaluation Experimentation through Crowdsourcing: A Review

Test collection is used to evaluate the information retrieval systems in laboratory-based evaluation experimentation. In a classic setting, generating relevance judgments involves human assessors and is a costly and time consuming task. Researchers and practitioners are still being challenged in performing reliable and low-cost evaluation of retrieval systems. Crowdsourcing as a novel method of data acquisition is broadly used in many research fields. It has been proven that crowdsourcing is an inexpensive and quick solution as well as a reliable alternative for creating relevance judgments. One of the crowdsourcing applications in IR is to judge relevancy of query document pair. In order to have a successful crowdsourcing experiment, the relevance judgment tasks should be designed precisely to emphasize quality control. This paper is intended to explore different factors that have an influence on the accuracy of relevance judgments accomplished by workers and how to intensify the reliability of judgments in crowdsourcing experiment

How Crowd Worker Factors Influence Subjective Annotations: A Study of Tagging Misogynistic Hate Speech in Tweets

Crowdsourced annotation is vital to both collecting labelled data to train and test automated content moderation systems and to support human-in-the-loop review of system decisions. However, annotation tasks such as judging hate speech are subjective and thus highly sensitive to biases stemming from annotator beliefs, characteristics and demographics. We conduct two crowdsourcing studies on Mechanical Turk to examine annotator bias in labelling sexist and misogynistic hate speech. Results from 109 annotators show that annotator political inclination, moral integrity, personality traits, and sexist attitudes significantly impact annotation accuracy and the tendency to tag content as hate speech. In addition, semi-structured interviews with nine crowd workers provide further insights regarding the influence of subjectivity on annotations. In exploring how workers interpret a task - shaped by complex negotiations between platform structures, task instructions, subjective motivations, and external contextual factors - we see annotations not only impacted by worker factors but also simultaneously shaped by the structures under which they labour.Comment: Accepted to the 11th AAAI Conference on Human Computation and Crowdsourcing (HCOMP 2023

Increasing Cheat Robustness of Crowdsourcing Tasks

Crowdsourcing successfully strives to become a widely used means of collecting large-scale scientific corpora. Many research fields, including Information Retrieval, rely on this novel way of data acquisition. However, it seems to be undermined by a significant share of workers that are primarily interested in producing quick generic answers rather than correct ones in order to optimise their time-efficiency and, in turn, earn more money. Recently, we have seen numerous sophisticated schemes of identifying such workers. Those, however, often require additional resources or introduce artificial limitations to the task. In this work, we take a different approach by investigating means of a priori making crowdsourced tasks more resistant against cheaters

A robust consistency model of crowd workers in text labeling tasks

Crowdsourcing is a popular human-based model to acquire labeled data. Despite its ability to generate huge amounts of labelled data at moderate costs, it is susceptible to low quality labels. This can happen through unintentional or intentional errors by the crowd workers. Consistency is an important attribute of reliability. It is a practical metric that evaluates a crowd workers' reliability based on their ability to conform to themselves by yielding the same output when repeatedly given a particular input. Consistency has not yet been sufficiently explored in the literature. In this work, we propose a novel consistency model based on the pairwise comparisons method. We apply this model on unpaid workers. We measure the workers' consistency on tasks of labeling political text-based claims and study the effects of different duplicate task characteristics on their consistency. Our results show that the proposed model outperforms the current state-of-the-art models in terms of accuracy. This work is licensed under a Creative Commons Attribution 4.0 License. For more information, see https://creativecommons.org/licenses/by/4.0

Human Beyond the Machine: Challenges and Opportunities of Microtask Crowdsourcing

In the 21st century, where automated systems and artificial intelligence are replacing arduous manual labor by supporting data-intensive tasks, many problems still require human intelligence. Over the last decade, by tapping into human intelligence through microtasks, crowdsourcing has found remarkable applications in a wide range of domains. In this article, the authors discuss the growth of crowdsourcing systems since the term was coined by columnist Jeff Howe in 2006. They shed light on the evolution of crowdsourced microtasks in recent times. Next, they discuss a main challenge that hinders the quality of crowdsourced results: the prevalence of malicious behavior. They reflect on crowdsourcing's advantages and disadvantages. Finally, they leave the reader with interesting avenues for future research

Dimensional Modeling of Emotions in Text with Appraisal Theories: Corpus Creation, Annotation Reliability, and Prediction

The most prominent tasks in emotion analysis are to assign emotions to texts and to understand how emotions manifest in language. An observation for NLP is that emotions can be communicated implicitly by referring to events, appealing to an empathetic, intersubjective understanding of events, even without explicitly mentioning an emotion name. In psychology, the class of emotion theories known as appraisal theories aims at explaining the link between events and emotions. Appraisals can be formalized as variables that measure a cognitive evaluation by people living through an event that they consider relevant. They include the assessment if an event is novel, if the person considers themselves to be responsible, if it is in line with the own goals, and many others. Such appraisals explain which emotions are developed based on an event, e.g., that a novel situation can induce surprise or one with uncertain consequences could evoke fear. We analyze the suitability of appraisal theories for emotion analysis in text with the goal of understanding if appraisal concepts can reliably be reconstructed by annotators, if they can be predicted by text classifiers, and if appraisal concepts help to identify emotion categories. To achieve that, we compile a corpus by asking people to textually describe events that triggered particular emotions and to disclose their appraisals. Then, we ask readers to reconstruct emotions and appraisals from the text. This setup allows us to measure if emotions and appraisals can be recovered purely from text and provides a human baseline. Our comparison of text classification methods to human annotators shows that both can reliably detect emotions and appraisals with similar performance. Therefore, appraisals constitute an alternative computational emotion analysis paradigm and further improve the categorization of emotions in text with joint models.Comment: Computational Linguistics Journal in Issue No 1, March 2023; 71 pages, 13 figures, 19 table

Spam elimination and bias correction : ensuring label quality in crowdsourced tasks.

Crowdsourcing is proposed as a powerful mechanism for accomplishing large scale tasks via anonymous workers online. It has been demonstrated as an effective and important approach for collecting labeled data in application domains which require human intelligence, such as image labeling, video annotation, natural language processing, etc. Despite the promises, one big challenge still exists in crowdsourcing systems: the difficulty of controlling the quality of crowds. The workers usually have diverse education levels, personal preferences, and motivations, leading to unknown work performance while completing a crowdsourced task. Among them, some are reliable, and some might provide noisy feedback. It is intrinsic to apply worker filtering approach to crowdsourcing applications, which recognizes and tackles noisy workers, in order to obtain high-quality labels. The presented work in this dissertation provides discussions in this area of research, and proposes efficient probabilistic based worker filtering models to distinguish varied types of poor quality workers. Most of the existing work in literature in the field of worker filtering either only concentrates on binary labeling tasks, or fails to separate the low quality workers whose label errors can be corrected from the other spam workers (with label errors which cannot be corrected). As such, we first propose a Spam Removing and De-biasing Framework (SRDF), to deal with the worker filtering procedure in labeling tasks with numerical label scales. The developed framework can detect spam workers and biased workers separately. The biased workers are defined as those who show tendencies of providing higher (or lower) labels than truths, and their errors are able to be corrected. To tackle the biasing problem, an iterative bias detection approach is introduced to recognize the biased workers. The spam filtering algorithm proposes to eliminate three types of spam workers, including random spammers who provide random labels, uniform spammers who give same labels for most of the items, and sloppy workers who offer low accuracy labels. Integrating the spam filtering and bias detection approaches into aggregating algorithms, which infer truths from labels obtained from crowds, can lead to high quality consensus results. The common characteristic of random spammers and uniform spammers is that they provide useless feedback without making efforts for a labeling task. Thus, it is not necessary to distinguish them separately. In addition, the removal of sloppy workers has great impact on the detection of biased workers, with the SRDF framework. To combat these problems, a different way of worker classification is presented in this dissertation. In particular, the biased workers are classified as a subcategory of sloppy workers. Finally, an ITerative Self Correcting - Truth Discovery (ITSC-TD) framework is then proposed, which can reliably recognize biased workers in ordinal labeling tasks, based on a probabilistic based bias detection model. ITSC-TD estimates true labels through applying an optimization based truth discovery method, which minimizes overall label errors by assigning different weights to workers. The typical tasks posted on popular crowdsourcing platforms, such as MTurk, are simple tasks, which are low in complexity, independent, and require little time to complete. Complex tasks, however, in many cases require the crowd workers to possess specialized skills in task domains. As a result, this type of task is more inclined to have the problem of poor quality of feedback from crowds, compared to simple tasks. As such, we propose a multiple views approach, for the purpose of obtaining high quality consensus labels in complex labeling tasks. In this approach, each view is defined as a labeling critique or rubric, which aims to guide the workers to become aware of the desirable work characteristics or goals. Combining the view labels results in the overall estimated labels for each item. The multiple views approach is developed under the hypothesis that workers\u27 performance might differ from one view to another. Varied weights are then assigned to different views for each worker. Additionally, the ITSC-TD framework is integrated into the multiple views model to achieve high quality estimated truths for each view. Next, we propose a Semi-supervised Worker Filtering (SWF) model to eliminate spam workers, who assign random labels for each item. The SWF approach conducts worker filtering with a limited set of gold truths available as priori. Each worker is associated with a spammer score, which is estimated via the developed semi-supervised model, and low quality workers are efficiently detected by comparing the spammer score with a predefined threshold value. The efficiency of all the developed frameworks and models are demonstrated on simulated and real-world data sets. By comparing the proposed frameworks to a set of state-of-art methodologies, such as expectation maximization based aggregating algorithm, GLAD and optimization based truth discovery approach, in the domain of crowdsourcing, up to 28.0% improvement can be obtained for the accuracy of true label estimation