MARKETING STRATEGY RELATIONSHIP AND SERVICE QUALITY TO CUSTOMER SATISFACTION AT AUTO 2000 IN BANDUNG (WEST JAVA)

The background of this study was customer relationship marketing and service quality of customer Auto 2000 in Bandung (West Java) have accepted that customer retention is even more profitable than customer attraction and we can observe the interest of customer Auto 2000 in Bandung (West Java). In adopting relationship marketing principles and designing strategies to develop close and long lasting relationships with the most profitable customers. The objective of this study to analysis of marketing activities and programs implemented in order to establish, develop and maintain relationships with customers and the impact these activities have on the firm performance. The design of this study applies to customer Auto 2000 in Bandung (West Java) and the questionnaires were spreaded away to 175 respondents. Data analysis used in this study was Multiple Regression with SPSS program. The resulted of this study conclude that relationship marketing strategy and service quality in customer Auto 2000 in Bandung (West Java) significantly affect to customer satisfactionMarketing strategy, service quality, customer satisfaction

Another type of FMIS: Government systems turned over to farmers

Irrigation management, Farmer managed irrigation systems, Privatization, Farmer participation, Indonesia, West Java, West Sumatra

Qualitative Baseline Study for PNPM Generasi and Pkh: the Availability and Use of the Maternal and Child Health Services and Basic Education Services in the Provinces of West Java and East Nusa Tenggara

Supervisor: sudarno sumarto research coordinator: sri kusumastuti rahayu advisor: asep suryahadi core team and field coordinators: sri kusumastuti rahayu nina toyamah stella aleida hutagalung meuthia rosfadhila muhammad syukri adri amiruddin field researchers: West Java: sri kusumastuti rahayu (Jakarta) luluk kholisoh nurona (West Java) supriono (West Java) muhammad syukri (Jakarta) dewi amna (West Java) mawardi w. ghazali (West Java) stella aleida hutagalung (Jakarta) hendra w. wardhana (West Java) imron hanafi (West Java) meuthia rosfadhila (Jakarta) yudi ardiansyah (West Java) yeni indra (West Java) nina toyamah (Jakarta) pitriati solihah (West Java) dudi lesmana (West Java) adri amiruddin (Jakarta) helmiyati (West Java) heru pramudhia wardhana (West Java) erwin permana (West Java) East Nusa Tenggara: sri kusumastuti rahayu (Jakarta) laurensius sayrani (kupang) sitti sugar samauna (kupang) luluk kholisoh nurona (West Java) nur aini (kupang) yans koliham (kupang) harry foenay (kupang) stella aleida hutagalung (Jakarta) emiliana martuti lawalu (soe) agustinus mahur (kupang) fredick h. kaesmetan (soe) meuthia rosfadhila (Jakarta) nikolaus serman (kupang) aplonia toto (soe) muhammad syukri (Jakarta) timoriyani samauna (kupang) ary ch bale lay (soe) adri amiruddin (Jakarta) yakomina w. nguru (kupang) pascalis baylon meja (kefamanu) translators/editors: kate weatherley budhi adrianto liza hadiz abstract this study explores the qualitative data on why some Indonesians do not use basic maternal and child health services and why some Indonesians do not send their children to primary or junior high schools, which will serve as a baseline for future pnpm generasi (program nasional pemberdayaan masyarakat generasi sehat dan cerdas) and pkh (program keluarga harapan) evaluations. based on results of fgds, in-depth interviews, and direct observations conducted in West Java and NTT, the study finds that physical access limitations and isolation, economic access limitations, and the belief in the traditional custom are the main reasons why some community members do not use modern mother and child health services for pre- and postnatal monitoring or for delivery. problems related to physical access and financial access are also the main reasons for attrition and why some parents do not send their children to junior high school. keywords: qualitative baseline data, pnpm generasi, pkh, basic maternal and child health services, basic education services, Indonesia

Social Support and Coping of Indonesian Family Caregivers Caring for Persons with Schizophrenia

Purpose: The aim of the study was to examine the relationship between social support and coping of family caregivers caring for persons with schizophrenia in West Java Province, Indonesia. Methods: This study used the correlational design. Eighty eight family caregivers who cared for persons with schizophrenia were recruited from the Outpatient Department of West Java Province Mental Hospital, West Java, Indonesia through purposive sampling technique. Data were collected by self-report questionnaires using the Perceived Social Support Questionnaire (PSSQ) and the Jalowiec Coping Scale (JCS). Then, data was analyzed by descriptive and Pearson\u27s product-moment correlation statistic.Results: Overall social support was perceived at a moderate level. The most often coping methods used was optimistic optimistic, followed by self-reliant coping, confrontative coping, and supportant coping. There were significant positive correlation between social support and confrontative coping (r = .68, p < .01), optimistic coping (r = .42, p < .01), and supportant coping (r = .46, p < .01). Social support was significantly and negatively correlate with evasive coping (r = -.52, p < .01) and fatalistic coping (r = -.41, p < .05).Conclusion: For nurses, providing social support including emotional, informational, instrumental, and appraisal support were to be important for caregiver to determine effective coping strategies

Profiles Junior High School West Java in Education Learning Environment

Descriptive studies have been conducted on the existing junior high profile in West Java on Education Learning Environment. The study was conducted by purposive sampling and descriptive done to get an idea about the profile of SMP in West Java implementation of the learning environment. in junior high school in West Java. Research conducted by distributing questionnaires, and observations based on the indicators developed. Based on this research, it is known that, PLH learning in junior high school in West Java has been in force since 2007 after the enactment of the Governor of West Java on environmental education for junior high school students in West Java. Learning that lasts generally implemented in conventional teacher, and it is without any innovations. It has made learning the essential condition runs well, but has not lasted optimally

Profiles Junior High School West Java in Education Learning Environment

Descriptive studies have been conducted on the existing junior high profile in West Java on Education Learning Environment. The study was conducted by purposive sampling and descriptive done to get an idea about the profile of SMP in West Java implementation of the learning environment. in junior high school in West Java. Research conducted by distributing questionnaires, and observations based on the indicators developed. Based on this research, it is known that, PLH learning in junior high school in West Java has been in force since 2007 after the enactment of the Governor of West Java on environmental education for junior high school students in West Java. Learning that lasts generally implemented in conventional teacher, and it is without any innovations. It has made learning the essential condition runs well, but has not lasted optimally

The Impacts of Higher Energy Prices on Indonesia’s and West Java’s Economies using INDOTERM, a Multiregional Model of Indonesia

Indonesia’s national and regional/local policy makers are becoming increasingly concerned with disparities between regions. Aggregate incomes and expenditures in one region may change proportionally more than national changes. This paper contains a technical summary of the structure and special features of INDOTERM model, a member of the TERM family (TERM = The Enormous Regional Model). It treats West Java and the rest of Indonesia as separate economies. We discuss the data required to prepare a version of INDOTERM that represents all the provinces of Indonesia. Finally, we present a long-run simulation of the impacts of the recent hike in global energy prices on the Indonesian economy combined with possible depletion of Indonesia’s crude oil supplies. The special features for future development of INDOTERM are multiple household incomes and expenditures and a “top-down” extension representing sub-provincial municipalities. Nationally, Indonesia’s real income losses due to resource depletion are more than compensated by the sharp increase in the terms of trade arising from the increase in global demand for energy. West Java and the rest of Indonesia fare similarly, as a large proportion of the composite region consists of the remaining provinces of Java which have a similar economic structure to West Java. The relatively sparsely populated outer islands that are relatively rich in mineral resources are not represented separately. Using a “top-down” extension of West Java’s 25 municipalities and districts in INDOTERM, the simulation shows that Kabupaten Indramayu fares best. This local region also loses from the decline in crude oil productivity, and indeed the output loss more than outweighs the increase in natural gas production for this effect. But it gains substantially from the energy price hikes: the increase in nominal income has a substantial positive effect on the municipality, with local industries, including trade and motor repairs experiencing output increases in excess of 40%. Overall, the municipality experiences a gain in factor income of 7.3%, whereas most other regions of West Java lose income in the scenario.Computable General Equilibrium, Regional CGE, Indonesia

CULTURAL TRANSLATION OF TRADITIONAL FOOD FROM WEST-JAVA: A MEDIA TO PROMOTE THE TRADITIONAL CUISINE TO THE WORLD

Indonesia is the largest archipelagic country in the world with a total of 17,054 islands. Each island has different customs, values and habits. As one of the elements of culture,Indonesian culinary is also a pride cultural element. Traditional Indonesian food is one ofthe attractions of foreign tourists and local tourists. In Indonesia there are many kinds oftraditional food. From 17,054 islands that make up the Indonesian archipelago, there is theisland of Java which is known for its unique history and its beauty. It is named WestJava.West Java Province, also known as the land of Sunda, has different kind of dishescomparing to other Indonesian cuisine. Sundanese people by utilizing the existing ingredients in the surrounding likes to create a unique food in terms of names and flavors.Name it colenak, combro, batagor, cireng, cimol, gehu, and so on. In translation, there isprocedure known as cultural equivalent. Cultural equivalent is an approximate translationwhere a source language of cultural word is translated by a target language cultural word(Newmark, 1988:82). The translation from kinds of food from West Java is a way topromote the traditional food to international world. The research is conducted usingdescriptive- qualitative method. In this study, the object of the research data is the typicalfood of West Java which is located in big cities in West Java, such as in Sumedang andGarut. The data are obtained by conducting survey method and questionnaire interview. The researcher goes to the area to capture the culinary trademarks in some areas in WestJava. The results of this research will give big effect to tourism development in West Java cuisine

TARLING MUSIC AS A MEANS OF MAINTAINING INDIGENOUS JAVANESE LANGUAGE AT NORTHERN COAST (

This paper aims to investigate the existence of traditional music like “tarling” as a means of maintaining indigenous Javanese language at Northern Coast areas (“Pantai Utara” or “Pantura” for short)in the Provinces of West Java and Central Java. The word ‘tarling’ itself stands for guitar and suling—a traditional flute made of bamboo. This kind of music is commonly heard by communities who live in Indramayu and Cirebon (located in the Province of West Java) and those ones in Brebes, Tegal and Slawi (located in the Province of Central Java)People living in those areas get used to communicating in Javanese language with typically strong accent or dialect which other Javanese speakers at the Eastern area—such as: in Semarang, Solo, and Yogyakarta—call it basa ngapak. The way they communicate in Javanese with basa ngapak is assumed rather rude and impolite even though the assumption cannot be truly generalized. In addition, speaking Javanese with basa ngapak has formed the people of the communities to be proud of their self identity because their Javanese language speaking is unique. While listening to the music and trying to understand the lyrics of the songs, there are some moral values that show how to well behave and interact in social life. It proves that tarling maintains and supports local wisdom through music since music has become a universal means to deliver someone’s intention