Communications report 2013-14 series: report 2

Are you one of the more than five million adult Australians now using a voice over internet protocol (VoIP) service? The evolution of VoIP in Australia, the second complementary report in the ACMA Communications report 2013–14 series, shows that VoIP services have been a big part of the rapid change in the voice communications market since 2010. The evolution of VoIP can be attributed to a variety of factors, including the increased availability of broadband across Australia, developments in the OTT communications and media market, and the widespread adoption of smartphones and tablets. VoIP is the name for a range of technologies that allow voice communication to be made using internet protocol (IP) technology. Australian consumers have access to two main types of VoIP services: managed VoIP services bought through a service provider over-the-top (OTT) VoIP delivered by an application that is run over the top of another carriage service. Australians are continuing to take advantage of cheaper or free OTT services such as Skype and Viber. The proportion of adults using OTT VoIP services (on mobile phones, tablet devices, or laptop or desktop computers) increased from 15 to 24 per cent in the four years to 2014. However, Australians are less satisfied with their VoIP service than their fixed-line and mobile phone services—77 per cent of consumers are satisfied or very satisfied with their VoIP service compared to 89 per cent for fixed-line phones and 86 per cent for mobile phones. Satisfaction levels increase up to 84 per cent for those with a paid subscription to a VoIP service

Impacts of WeChat on Millennials’ Perceptions and Consumption Behaviors in the Hotel Industry

Social media, known as interactive Web 2.0 Internet-based applications, has deeply changed and reformed interpersonal communication and business operation with the wide spread of Internet and the development of technology. In the past few years, since mobile apps are becoming more and more popular, the access of social media is not limited to tablet computers only, but is also available for almost all kinds of smart phone devices, such as iPhone, Android, Symbian and so on. The function of social media is not confined to real- time message transmission or information sharing any more. It has expanded to a widely range of features, such as online purchase and payment, e-commerce business, and service for different types of social events. Social media plays an increasingly important role in daily personal life as well as in business activities. People are not merely considered as social media users, but also the component of social media itself. As a result, it is very crucial for people to realize the importance and impacts of social media, especially for those business operators. WeChat (Weixin in Chinses, literally “micro message”) is a cross-platform instant text and voice messaging communication service for multiple mobile devices, developed by Tecent in China, first released in the January of 2011. It is claimed to provide “the new way to connect” and create “a way of life”. It is free to download, install and register, and support all kinds of smart phone platforms with multiple language versions, such as Chinese, English, Japanese, French, and Spanish. WeChat provides its users different ways to communicate and interact with friends innovatively through instant text messaging, hold-to-talk voice messaging, group messaging, lively video sharing, location sharing, money transferring, and contact information sharing. Among all the WeChat users, Millennials is the majority. With the growing-up of Millennials, they are becoming more and more powerful and important to the society and will be the next target segmentation for most of the industries in the very near future. Especially for the hotel industry, the industry that urges to attract Millennials patrons for further substantial development, how to attract Millennials is becoming a critical issue for those hotel operators

The Future of Mobile Industry

This paper discusses the future of mobile industry along with some of the background leading to the emergence of wireless technology. First, it gives an overview of today’s telecommunication network and the major differences between fixed wired networks and wireless networks. The discussion then focuses on the challenges facing the wireless industry and the way out through aggressive innovation by employing Wireless Intelligence Network (WIN) technology. The paper also discusses some important trends in wireless industry and the customers expectations which are also part of the challenges for the mobile industry. Finally particular reference is made to the developing nations especially Nigeria in the ongoing trends in mobile communication industry

The Future of the Internet III

Presents survey results on technology experts' predictions on the Internet's social, political, and economic impact as of 2020, including its effects on integrity and tolerance, intellectual property law, and the division between personal and work lives

Spatial ability, urban wayfinding and location-based services:a review and first results

Location-Based Services (LBS) are a new industry at the core of which are GISand spatial databases. With increasing mobility of individuals, the anticipatedavailability of broadband communications for mobile devices and growingvolumes of location specific information available in databases there willinevitably be an increase in demand for services providing location relatedinformation to people on the move. New Information and CommunicationTechnologies (NICTs) are providing enhanced possibilities for navigating ?smartcities?. Urban environments, meanwhile, have increasing spatial complexity.Navigating urban environments is becoming an important issue. The time is ripefor a re-appraisal of urban wayfinding. This paper critically reviews the currentLBS applications and raises a series of questions with regard to LBS for urbanwayfinding. Research is being carried out to measure individuals? spatialability/awareness and their degree of preference for using LBS in wayfinding. Themethodology includes both the use of questionnaires and a virtual reality CAVE.Presented here are the results of the questionnaire survey which indicate therelationships between individuals? spatial ability, use of NICTs and modepreference for receiving wayfinding cues. Also discussed are our future researchdirections on LBS, particular on issues of urban wayfinding using NICTs