CommAID: Visual Analytics for Communication Analysis through Interactive Dynamics Modeling

Communication consists of both meta-information as well as content. Currently, the automated analysis of such data often focuses either on the network aspects via social network analysis or on the content, utilizing methods from text-mining. However, the first category of approaches does not leverage the rich content information, while the latter ignores the conversation environment and the temporal evolution, as evident in the meta-information. In contradiction to communication research, which stresses the importance of a holistic approach, both aspects are rarely applied simultaneously, and consequently, their combination has not yet received enough attention in automated analysis systems. In this work, we aim to address this challenge by discussing the difficulties and design decisions of such a path as well as contribute CommAID, a blueprint for a holistic strategy to communication analysis. It features an integrated visual analytics design to analyze communication networks through dynamics modeling, semantic pattern retrieval, and a user-adaptable and problem-specific machine learning-based retrieval system. An interactive multi-level matrix-based visualization facilitates a focused analysis of both network and content using inline visuals supporting cross-checks and reducing context switches. We evaluate our approach in both a case study and through formative evaluation with eight law enforcement experts using a real-world communication corpus. Results show that our solution surpasses existing techniques in terms of integration level and applicability. With this contribution, we aim to pave the path for a more holistic approach to communication analysis.Comment: 12 pages, 7 figures, Computer Graphics Forum 2021 (pre-peer reviewed version

Communication Analysis through Visual Analytics: Current Practices, Challenges, and New Frontiers

The automated analysis of digital human communication data often focuses on specific aspects such as content or network structure in isolation. This can provide limited perspectives while making cross-methodological analyses, occurring in domains like investigative journalism, difficult. Communication research in psychology and the digital humanities instead stresses the importance of a holistic approach to overcome these limiting factors. In this work, we conduct an extensive survey on the properties of over forty semi-automated communication analysis systems and investigate how they cover concepts described in theoretical communication research. From these investigations, we derive a design space and contribute a conceptual framework based on communication research, technical considerations, and the surveyed approaches. The framework describes the systems' properties, capabilities, and composition through a wide range of criteria organized in the dimensions (1) Data, (2) Processing and Models, (3) Visual Interface, and (4) Knowledge Generation. These criteria enable a formalization of digital communication analysis through visual analytics, which, we argue, is uniquely suited for this task by tackling automation complexity while leveraging domain knowledge. With our framework, we identify shortcomings and research challenges, such as group communication dynamics, trust and privacy considerations, and holistic approaches. Simultaneously, our framework supports the evaluation of systems and promotes the mutual exchange between researchers through a structured common language, laying the foundations for future research on communication analysis.Comment: 11 pages, 2 tables, 1 figur

Visual Analytics of Conversational Dynamics

Large-scale interaction networks of human communication are often modeled as complex graph structures, obscuring temporal patterns within individual conversations. To facilitate the understanding of such conversational dynamics, episodes with low or high communication activity as well as breaks in communication need to be detected to enable the identification of temporal interaction patterns. Traditional episode detection approaches are highly dependent on the choice of parameters, such as window-size or binning-resolution. In this paper, we present a novel technique for the identification of relevant episodes in bi-directional interaction sequences from abstract communication networks. We model communication as a continuous density function, allowing for a more robust segmentation into individual episodes and estimation of communication volume. Additionally, we define a tailored feature set to characterize conversational dynamics and enable a user-steered classification of communication behavior. We apply our technique to a real-world corpus of email data from a large European research institution. The results show that our technique allows users to effectively define, identify, and analyze relevant communication episodes.publishe