Meeting the challenges of urban park management: A Study of Two Sites: a thesis completed and submitted in partial fulfilment of the requirements for the degree of Master of Philosophy in Resource and Environmental Planning, Massey University, Palmerston North, New Zealand

There are key environmental and management issues relevant to protected areas and national parks apparent world-wide such as: management of environmental quality, biodiversity conservation, management of visitor use and impacts, allocation of access, law enforcement and monitoring, facility design, park financial viability, and community development. Today, the trend has changed towards more specific and strategic management plans. Greater emphasis is put towards meeting targets and objectives and park managers are encouraged to have a direct hand in the preparation of management plans. Visitor impact is also creating problems in park management that was unforeseen in the past. The management of visitors may be viewed as an integral part of the operational network of service tasks, service standards, and service delivery systems of recreation sites. Comprehensive planning and on-going monitoring underpin much of the success in visitor management. Whether park management decides to use tools such as hardening, hedging, or flexing, controlling numbers and type of visitor, interpretation/information education, or even a combination of these, the vital ingredient is to have a framework for visitor management. Collaborative management is not a new approach and is the most recommended technique to achieve most management objectives within protected areas today. Collaborative management stands on the concept of "common good." Because it is a process, collaborative management requires on-going review and improvement. Its most important result is not a management plan but a management partnership that is capable of effectively responding to various needs and addressing boundless problems. In the Philippines where there is more uncertainty about protected areas management, the Department of Environment and Natural Resources has the primary responsibility for the establishment and management of protected areas. The Quezon Memorial National Park, classified as a strictly protected area and whose management objectives are categorized as a national park, is one example. Two urban parks that originally formed part of QMNP are the subjects of this study. This research compares and evaluates the management schemes of these parks based on: (a) park management, (b) visitor management, and (c) biodiversity conservation against the criteria set by international and local guidelines. It also makes recommendations on how to effect changes in the management of these urban parks to achieve environmental conservation goals

An investigation into the concept of and factors leading to impact creep and its management

This study defines and explores the nature of impact creep within the context of two contrasting case studies. The methods applied in undertaking this study consisted of a literature review and development and distribution of questionnaires to visitors at Monkey Mia and an interview of managers at Monkey Mia and Tree Top Walk. The project considered impact creep relevant to both public and private facility developments. Impact creep can be defined as a temporal sequence of changes that lead to a site being more developed. These changes confer both negative and positive impacts. Each impact creep situation may be deemed unique according to different tourism situations and attractions. Both Tree Top Walk and Monkey Mia have a history of increasing visitation which has increased the potential for further impacts. Management has responded accordingly and the resultant actions have reduced negative environmental impacts through site hardening and associated developments. The resultant development in turn appears to have contributed to an increased attractiveness for a wider visitor profile. At both Monkey Mia and the Tree Top Walk increasing visitor numbers were not an immediate concern. Generally visitors to both sites are predominantly first time visitors on a multi-destination trip. Visitors to these sites are most likely to visit in family groups or with friends of two to four persons, aged in the 25 to 49 year age bracket. In both surveys there were a higher proportion of females to males. At Monkey Mia, the majority of respondents are from overseas and Western Australia with the lowest proportion from interstate. In contrast, at Tree Top Walk, the proportion of overseas, Western Australia and interstate visitors was fairly even. Respondents were most likely to travel to the respective regions in passenger vehicles and generally stay for short visits (less than a week). The main attraction for respondents was the natural area attraction, i.e. dolphins at Monkey Mia and the Tingle forest/Tree Top Walk at the Valley of the Giants. The Monkey Mia visitor survey was also used to determine if management actions of site hardening detract from the visitor experience and to determine how visitors feel about highly developed sites such as those that contain permanent accommodation facilities and infrastructure. The survey revealed that visitors generally prefer natural landscapes with limited facilities. However, the facilities provided were not seen as being detractive and had no influence on the quality of the visit. Moreover, facilities may be considered as a positive influence because of the convenience they offer. A major difference between the two case studies is that impact creep has occurred according to different policy directives. Tree Top Walk was developed under a management plan that had clear guidelines. Monkey Mia had no management plan and joint management with the Shire of Shark Bay. When accommodation facilities were developed at Monkey Mia, the Western Australian Department of Conservation and Land Management (CALM) recommendations were ignored in favour for economic returns and political pressure. A notable difference between the two sites, therefore, is that Tree Top Walk has no accommodation facility so the visitation period is short, while Monkey Mia has accommodation which means that limiting visitor use is problematic because as many as 600 people stay in the vicinity of the interaction area overnight. For Tree Top Walk a dispersal strategy in the form of a visitor centre may help to focus attention away from the main attraction during busy periods and during wait times if restrictions are operating due to heavy demand. Because of the potential for increased visitation, crowding, conflicts and reduced visitor satisfaction at Monkey Mia limitations on use may have to be applied. Previous work has shown that use/access restrictions, in the form of a reservation or permit system, may be the best approach

Visitor profiling for cable car mountain destinations as a basis for protected area management : a case study of the summer season in the Tatra Mountains at Kasprowy Wierch (Poland) and Skalnaté Pleso (Slovakia)

Protected areas play a crucial role in the conservation of vulnerable mountain ecosystems, but at the same time they may serve as tourist destinations and attract large numbers of visitors. Areas located in close proximity to cable cars belong to some of the most challenging sites for mountain protected area management. This study focuses on two cable car areas: Kasprowy Wierch (Tatra National Park, Poland) and Skalnaté Pleso (Tatra National Park, Slovakia). Both sites belong to the most heavily used leisure destinations in the Tatra Mountains. The study focused on the summer, snow-free tourist peak-season, for which there is an ongoing discussion concerning the development of cable car services. In 2014 and 2015, on-site interviews were conducted in the two study areas (n = 3 304). In order to better understand visitors’ needs and goals, visitor profiling using K-means clustering was performed. Four distinct segments based on visitor motivations were identified: nature oriented (32 %), family / friends & well-being oriented (23 %), sports oriented (14 %), and a mixed segment with multiple motivations (31 %). The results show that two tourist segments were not particularly interested in nature experience, although they visited protected areas. A significant relationship between motivational segments and trip characteristics was identified. The visitor segments defined can be used practically in the management of cable car destinations located within protected areas

Opportunities for Redistribution and Area Planning in Parks A Case Study at Bruce Peninsula National Park

Some national parks in Canada are experiencing growing visitor numbers and changes in visitor demographics. Bruce Peninsula National Park, located in Tobermory Ontario is one such park experiencing this phenomenon. Increased visitation at Bruce Peninsula National Park is encouraged by the Parks Canada Agency to keep revenue high as these earnings account for up to 80% of a park’s funding (Parks Canada, 2014d). With these changes come problems of out-dated infrastructure no longer keeping up to demand, unknown status of whether social and ecological carrying capacities are exceeded, and issues of crowding potentially affecting visitor experiences. Management at Bruce Peninsula National Park must determine social, ecological, and economic carrying capacities to determine sustainable thresholds and indicators to influence management decisions. One form of social monitoring is visitor surveys. The most important method used to determine whether visitors are feeling crowded is a visitor information survey specifying visitor motivations and expectations. If visitor surveys find demographics of visitors are feeling crowded, measures must be taken by management to combat this problem to retain high visitor numbers. Monitoring ecological carrying capacity must also be employed by park management to ensure ecological integrity is being maintained through increases of visitation. These values are influenced by park zoning, identification of critical elements such as species at risk, and knowing what areas are best experienced at different levels of crowding. The most common and successful techniques used to set and maintain social and ecological carrying capacities and identify perceptions of crowding include setting use levels, area restrictions, and temporal and spatial redistribution. Using these methods at Bruce Peninsula National Park may take pressure off primary visitor nodes, improve visitor experience, and retain ecological integrity. Management at the park must employ these techniques to ensure that the park is managed effectively, ecological integrity is maintained, and positive, high quality visitor experiences are fostered. This thesis will provide insight into best management practices for redistributing visitors to reduce the potential for crowding through area planning at eight visitor nodes; specify most accepted methodologies for issuing visitor caps and carrying capacity limits using indicators and thresholds; reveal strategies that reduce crowding perceptions, including redistribution and visitor expectations, demands, and experiences; and provide temporal and spatial redistribution tactics for management to use to increase visitation while maintaining ecological integrity

Recreation, tourism and nature in a changing world : proceedings of the fifth international conference on monitoring and management of visitor flows in recreational and protected areas : Wageningen, the Netherlands, May 30-June 3, 2010

Proceedings of the fifth international conference on monitoring and management of visitor flows in recreational and protected areas : Wageningen, the Netherlands, May 30-June 3, 201

Making space for experiences

Leisure and retail providers need to understand the elements of the visitor experience and the way in which they evaluate their satisfaction. This article suggests a holistic prism model of the interaction between the management and the visitor in a leisure space. This is applied to a netnographic study of visitors to a folk festival to illustrate the interconnectiveness of the different attributes causing dissatisfaction. It found that the physical and operational attributes were evaluated not through a checklist of individual features but as hindrances to the visitor's desire to make best use of the time. Visitors also evaluated the experience in the light of their own values and concerns, passing judgement on the values communicated by the management. At the heart of the experience was the enjoyment of choosing from an abundant offer and discovering something new. The main attraction is often only the pretext for enjoying the company of friends so places to meet before and chill-out afterwards are vital to the experience. The distinctiveness of the setting, the food and drink can become the sensory cues which give the event or location its uniqueness. The challenge to retail and leisure organisations is to design these elements of a memorable experience into their offerings

Repeat and first time visitation in an experience specific context: The Valley of the Giants Tree Top Walk.

Communication with the public is a primary consideration in the design of natural area tourist attractions (Manfredo & Bright,1991; Roggenbuck, 1992; Vogt & Stewart, 1998). In a management context, communication is essential in ensuring a relevant and enjoyable experience on the part of the visiting tourists (Magill, 1995). Communication also serves as an important management aid in reminding visitors of appropriate behaviour while ensuring continued visitor interest in the attraction (Moscardo, 1998; Moscardo & Woods,2001). This paper presents the results of a .survey examining motivations and attitudes of repeat and first time visitors to the Tree Top Walk site in the context of the communication strategy used at the site

The usefulness of Visitor Expectations Type Scales (VETS) for tourist segmentation : the case of cathedral visitors

This study applies Jungian psychological type theory to assess and to interpret the expectations of cathedral visitors. The Visitor Expectations Type Scales were developed among 35 individuals trained and qualified as type practitioners and then tested among a sample of 157 visitors who also completed the Francis Psychological Type Scales. The data demonstrated: the coherence and internal consistency reliability of the Visitor Expectations Type Scales; the particular emphases placed by cathedral visitors on introverted expectations, feeling expectations, and perceiving expectations; and the complex relationship between visitor expectations (conceptualised in psychological type categories) and their personal psychological type profile. The Visitor Expectations Type Scales are commended as providing a more valid assessment of the psychographic segmentation of cathedral visitors than could be provided simply by the administration of a recognised measure of psychological type. Such assessment has implications for the marketing and management of cathedrals within the tourism industry

Tourism Management in Surin Marine National Park, Thailand

This paper analyses the management status of Surin Marine National Park (Surin), the effectiveness of existing management strategies, their adaptation to the problems occurring and the results of the adaptations. Surin is situated at the upper part of Andaman Sea, Thailand. Its reputation as the best shallow-water reef in Thailand attracts more than twenty thousand visitors per year who enjoy diving on the eight square kilometres of reef. Visitor management arrangements include a visitor fee, boat permits, specific activities management, a zoning plan and an information centre. In common with many other national parks, Surin faces management issues relating to this use and the capacity to manage it to protect valued resources. The current five year zoning plan is rigid and inflexible and makes it difficult for management to respond to changing circumstances. These problems contribute to concern for the effectiveness of tourism management. In addition, survey of visitor attitudes towards, and knowledge about, management revealed that visitors lack recognition of current management approaches. To address these issues, some changes have been made to management arrangements. A mooring buoy system has been established to better identify use areas and manage the level of use of sites. However, in the absence of a recognized study of the associated impact factors and effect of this decision, this plan may not be entirely successful. While the biogeography of Surin is well known, little is known about the visitors, their expectations or activities. More effective tourism management will require such information and its use to develop strategies to match visitor needs with marine resource characteristics while protecting the resource. Further revision of management approaches is also recommended