Measuring IS User Satisfaction: Review and Implications

Demand for a means of measuring the success of information systems (IS) grew with the accelerated use of these systems. Defining success in this context is difficult. This paper reviews the literature on measuring IS user satisfaction, the most prevalent measure of IS success, and its implications. We present the problematic aspects of the IS user satisfaction tools, and discuss the need to develop up-to-date tools suitable for the sophisticated and complex systems developed today

An Empirical Investigation of Factors that Improve Employees’ Satisfaction in a Municipality Allowing the Use of BYOD

Municipalities all over the world are now encouraging employees to use Bring Your Own Device (BYOD) to perform their daily work tasks and activities to improve employee-self growth, employee self-advancement, job promotion, job security, job satisfaction, and employee performance. To the best of our knowledge, there are no published studies that have investigated factors that improve Employees’ Satisfaction for Municipality that allows the use of BYOD. To fill the gap in the literature, we use the job characteristics model and the equitable needs fulfillment model to explain factors that improve employees’ satisfaction when using BYOD. We also, present the research and practical implications

Extending the understanding of end user information systems satisfaction formation : an equitable needs fulfillment model approach

Author name used in this publication: N. AuAuthor name used in this publication: E. W. T. NgaiAuthor name used in this publication: T. C. E. Cheng2007-2008 > Academic research: refereed > Publication in refereed journalAccepted ManuscriptPublishe

User participation and user satisfaction in information systems development

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University, 26/06/2001.Information Systems (IS) are being developed and used in organizations to achieve their business goals and to enhance organizational effectiveness. The rate of systems success is questionable. One of the causes of IS failures might be user dissatisfaction with the systems. The success of an Information System is difficult to measure directly, so user satisfaction and system usage are frequently used as surrogate measures of system success. User participation in IS development has been advocated to achieve user satisfaction with the system and consequently system success. Past research findings about the effect of user participation on user satisfaction leading to system success are mixed and inconclusive. Past research has not been successful in showing whether user participation in IS development is necessary or not. So further research in this respect is justifiable. This thesis investigated the effect of user participation/involvement on user satisfaction. The effect of user expectations, and user-developer effective communications on user satisfaction has also been explored. A research model was proposed to proceed with this research. Meta-Analysis was carried out to investigate the relationship between user participation, user expectations and user-developer effective communication each with user satisfaction respectively. This thesis found some relationship of these factors with user satisfaction. The strength of the relationship (i. e. correlation 'r') was found to be 'medium' but not large'. The results also show that user involvement has a larger correlation with user satisfaction as opposed to user participation. The findings not only lead to the conclusions that user participation/involvement, user expectations, and user-developer effective communication have positive relationship with user satisfaction, but also contribute to the existing alternative views among IS researchers. The relationship between system usage and user satisfaction was found to be positive and of 'medium' strength and contrasts with the prevailing view that no correlation exists between them. So research findings are not only useful to resolve controversies that exists in past research but also lead to conclusions that user participation may contribute towards successful IS development and consequently user satisfaction with IS. Further, the causes of the emergence of unrealistic user expectations are explored and suggestions for future research are made.Government of Pakista

Validation of a user satisfaction instrument for office automation success

Information and Management184203-20

An exploratory study of factors affecting the successful implementation of health information systems in the Kuwaiti health care delivery system

Health care delivery systems face different obstacles when engaged in health information systems implementation. The success of such systems is dependent upon many factors. These factors must be identified and carefully considered to ensure successful system implementation. This study investigates possible factors affecting successful information systems implementation in the Kuwaiti health care delivery system within the public and private sectors. The research was designed as an exploratory study in which qualitative and quantitative approaches were used. In the first stage (qualitative) a focus group was formed and then a semi-structured interview was administered. Themes that emerged from the interviews were used to develop a questionnaire that was used in the second (quantitative) stage of the study. The study covered stakeholders from the public and private sectors in Kuwait. The qualitative part investigated the impact of certain factors on system implementation successfulness. Based on interviewees' responses, three major themes emerged. Those were used to develop the questionnaire which was used in the quantitative part of the study. The questionnaire was aimed at describing the perception of the stakeholders to the preset factors with regard to their effects on the success of implementation in their respective organisations. From both sectors, a sample of 493 respondents was randomly 2 selected. The response rate for the questionnaire from the two sectors ranged from 59% to 72% depending on the stakeholders' group of respondents. When examining the findings of the questionnaire, the perceptions of the top management in the public sector at MOH and Al-Amin hospital were similar toward most of the factors studied. However, they were different from those of the end users. On the other hand, the perceptions of the top management and the end users were similar in the private sector. . The top management in the public sector (MOH and Al-Amin hospital) ranked the following factors in this order as the most important factors that affected successful health information systems implementation in the public sector: Accountability; Resistance to change; Organisational diversity; Organisational stability; and Incentives. The end users in the public sector ranked the following factors as the most important factors that affected successful health information systems implementation in the public sector: Lack of end user involvement; Insufficient planning; Training; Incentives; and Uncertainty of benefits. Both the top management and end users of the public sector ranked "Incentives" as one of the most important factors that affected successful health information system implementation, but this was the only point of agreement between them. In the private sector, the top management ranked the following factors as the most important factors that affected successful health information systems implementation: Resistance to change; Ease of usage; Competition; Incentives; and Compatibility. The end users in the private sector ranked the following factors: Ease of usage; Timeliness; Incentives; Relative advantage; and Competition. The top management and end users in the private sector concurred over the importance of the following factors: Ease of usage; and Competition. In conclusion, both the public and private sector participants (top management and end users) ranked `Incentives' as one of the most important factors that affected successful health information system implementation, while the top management in both sectors (MOH, Al-Amiri and Al-Mowasat hospitals) ranked `Resistance to change' as one of the most important factors that affected successful health information system implementation. In all, the results show that the primary factor affecting successful implementation of health information system regardless of the sector and the employment category is `Incentives', followed by `Resistance to change'. The information produced in the current study was used to produce recommendations on the successful future implementation of health information systems in Kuwait. The recommendations are based on empirical findings, and are to be respectfully commended to strategists concerned with improving health care delivery system in Kuwait. 4 The first and most obvious recommendation regarding future research would be a replication of the same study, but with the inclusion of more comprehensive attributes such as: 1) Vendor services (e. g. hardware performance, expansion and growth potential, ease of modification, interface capabilities, ease of installation, and upgrading capabilities. 2) Vendor selection factors (e. g. vendor reputation and company philosophy, system pricing, and vendor resources. 3) Patient satisfaction with the system benefits. The second recommendation is to use the same organisational, cultural and user satisfaction factors to examine health information systems implementation in a specific facility such as an Army or Police hospital versus a public hospital.EThOS - Electronic Theses Online ServiceGBUnited Kingdo