Towards Developing Grid-based Portals for E-Commerce on-Demand Services on a Utility Computing Platform

Trends and current practices in the design and development of grid-enabled portals(GeP) reveal the need to identify and fulfill certain additional relevant requirements in order to build applicable and usable grid-enabled portals for evolving computing platforms such as the utility computing (UC). This paper reports an investigation of the minimum relevant additional requirements that must be fulfilled to attain effective GeP design for UC. A GeP prototype for the Grid-based Utility Infrastructure for Small, Micro, and Medium Enterprises (SMME) Enabling Technology (GUISET) initiative – a UC platform was developed, and an analytic evaluation experiment undertaken in the study to elicit these additional requirements using a set of benchmark requirements (standards) revealed that it fulfilled the minimum requirements to be suitable for UC context. The result of the study underlines the need for more controlled experiments in portal prototyping in order to foster the practice of GeP design for UC

GUISET: A CONCEPTUAL DESIGN OF A GRID-ENABLED PORTAL FOR E-COMMERCE ON-DEMAND SERVICES

Conventional grid-enabled portal designs have been largely influenced by the usual functional requirements such as security requirements, grid resource requirements and job management requirements. However, the pay-as-you-use service provisioning model of utility computing platforms mean that additional requirements must be considered in order to realize effective grid-enabled portals design for such platforms. This work investigates those relevant additional requirements that must be considered for the design of grid-enabled portals for utility computing contexts. Based on a thorough review of literature, we identified a number of those relevant additional requirements, and developed a grid-enabled portal prototype for the Grid-based Utility Infrastructure for SMME-enabling Technology (GUISET) initiative – a utility computing platform. The GUISET portal was designed to cater for both the traditional grid requirements and some of the relevant additional requirements for utility computing contexts. The result of the evaluation of the GUISET portal prototype using a set of benchmark requirements (standards) revealed that it fulfilled the minimum requirements to be suitable for the utility context

Revenue maximization problems in commercial data centers

As IT systems are becoming more important everyday, one of the main concerns is that users may face major problems and eventually incur major costs if computing systems do not meet the expected performance requirements: customers expect reliability and performance guarantees, while underperforming systems loose revenues. Even with the adoption of data centers as the hub of IT organizations and provider of business efficiencies the problems are not over because it is extremely difficult for service providers to meet the promised performance guarantees in the face of unpredictable demand. One possible approach is the adoption of Service Level Agreements (SLAs), contracts that specify a level of performance that must be met and compensations in case of failure. In this thesis I will address some of the performance problems arising when IT companies sell the service of running ‘jobs’ subject to Quality of Service (QoS) constraints. In particular, the aim is to improve the efficiency of service provisioning systems by allowing them to adapt to changing demand conditions. First, I will define the problem in terms of an utility function to maximize. Two different models are analyzed, one for single jobs and the other useful to deal with session-based traffic. Then, I will introduce an autonomic model for service provision. The architecture consists of a set of hosted applications that share a certain number of servers. The system collects demand and performance statistics and estimates traffic parameters. These estimates are used by management policies which implement dynamic resource allocation and admission algorithms. Results from a number of experiments show that the performance of these heuristics is close to optimal.EThOS - Electronic Theses Online ServiceQoSP (Quality of Service Provisioning) : British TelecomGBUnited Kingdo

A model for the development of service agreements in the Information and Communication Technology sector

SAs are documents that specify the business relationship between stakeholders to an outsourcing agreement. SAs specify this relationship in a legally binding manner that assists in managing expectations of the stakeholders about the service provision. According to Verma (1999), an SA is a precise statement of the expectations and obligations that exist in a business relationship between two organisation: the service provider and the client. In order for organizations to have successful outsourcing partnerships, they need well crafted methods of developing Service Agreements (SAs). Successful methods will produce a conclusive contract that will act as a working document that details the spirit of cooperation between the service provider and the service recipient. This research investigates the development of SAs in the Information and Communication Technology (ICT) sector, and proposes a model for their development. A number of models for SA development have been analysed. Models are analysed from leading researchers in the area, from software houses such as Microsoft and from international standards organisations such as the BS15000 which stipulates the ITIL framework. Eight development principles are identified and explored. An investigation into SAs and their development is conducted. A model is proposed that is composed of the development principles. The development of SAs was explored in an empirical study by means of a survey administered to industry practitioners and a series of interviews with managers in the ICT industry. The results of the study indicate varying levels of support for the development principles and limited relationship between the development principles and the success of the SA, as defined by the number of changes made to the SA after it is completed