Review on recent advances in information mining from big consumer opinion data for product design

In this paper, based on more than ten years' studies on this dedicated research thrust, a comprehensive review concerning information mining from big consumer opinion data in order to assist product design is presented. First, the research background and the essential terminologies regarding online consumer opinion data are introduced. Next, studies concerning information extraction and information utilization of big consumer opinion data for product design are reviewed. Studies on information extraction of big consumer opinion data are explained from various perspectives, including data acquisition, opinion target recognition, feature identification and sentiment analysis, opinion summarization and sampling, etc. Reviews on information utilization of big consumer opinion data for product design are explored in terms of how to extract critical customer needs from big consumer opinion data, how to connect the voice of the customers with product design, how to make effective comparisons and reasonable ranking on similar products, how to identify ever-evolving customer concerns efficiently, and so on. Furthermore, significant and practical aspects of research trends are highlighted for future studies. This survey will facilitate researchers and practitioners to understand the latest development of relevant studies and applications centered on how big consumer opinion data can be processed, analyzed, and exploited in aiding product design

An Entropy-Based Method with a New Benchmark Dataset for Chinese Textual Affective Structure Analysis

Affective understanding of language is an important research focus in artificial intelligence. The large-scale annotated datasets of Chinese textual affective structure (CTAS) are the foundation for subsequent higher-level analysis of documents. However, there are very few published datasets for CTAS. This paper introduces a new benchmark dataset for the task of CTAS to promote development in this research direction. Specifically, our benchmark is a CTAS dataset with the following advantages: (a) it is Weibo-based, which is the most popular Chinese social media platform used by the public to express their opinions; (b) it includes the most comprehensive affective structure labels at present; and (c) we propose a maximum entropy Markov model that incorporates neural network features and experimentally demonstrate that it outperforms the two baseline models.</jats:p

What Airbnb Reviews can Tell us? An Advanced Latent Aspect Rating Analysis Approach

There is no doubt that the rapid growth of Airbnb has changed the lodging industry and tourists’ behaviors dramatically since the advent of the sharing economy. Airbnb welcomes customers and engages them by creating and providing unique travel experiences to “live like a local” through the delivery of lodging services. With the special experiences that Airbnb customers pursue, more investigation is needed to systematically examine the Airbnb customer lodging experience. Online reviews offer a representative look at individual customers’ personal and unique lodging experiences. Moreover, the overall ratings given by customers are reflections of their experiences with a product or service. Since customers take overall ratings into account in their purchase decisions, a study that bridges the customer lodging experience and the overall rating is needed. In contrast to traditional research methods, mining customer reviews has become a useful method to study customers’ opinions about products and services. User-generated reviews are a form of evaluation generated by peers that users post on business or other (e.g., third-party) websites (Mudambi & Schuff, 2010). The main purpose of this study is to identify the weights of latent lodging experience aspects that customers consider in order to form their overall ratings based on the eight basic emotions. This study applied both aspect-based sentiment analysis and the latent aspect rating analysis (LARA) model to predict the aspect ratings and determine the latent aspect weights. Specifically, this study extracted the innovative lodging experience aspects that Airbnb customers care about most by mining a total of 248,693 customer reviews from 6,946 Airbnb accommodations. Then, the NRC Emotion Lexicon with eight emotions was employed to assess the sentiments associated with each lodging aspect. By applying latent rating regression, the predicted aspect ratings were generated. With the aspect ratings, , the aspect weights, and the predicted overall ratings were calculated. It was suggested that the overall rating be assessed based on the sentiment words of five lodging aspects: communication, experience, location, product/service, and value. It was found that, compared with the aspects of location, product/service, and value, customers expressed less joy and more surprise than they did over the aspects of communication and experience. The LRR results demonstrate that Airbnb customers care most about a listing location, followed by experience, value, communication, and product/service. The results also revealed that even listings with the same overall rating may have different predicted aspect ratings based on the different aspect weights. Finally, the LARA model demonstrated the different preferences between customers seeking expensive versus cheap accommodations. Understanding customer experience and its role in forming customer rating behavior is important. This study empirically confirms and expands the usefulness of LARA as the prediction model in deconstructing overall ratings into aspect ratings, and then further predicting aspect level weights. This study makes meaningful academic contributions to the evolving customer behavior and customer experience research. It also benefits the shared-lodging industry through its development of pragmatic methods to establish effective marketing strategies for improving customer perceptions and create personalized review filter systems

Predicting Linguistic Structure with Incomplete and Cross-Lingual Supervision

Contemporary approaches to natural language processing are predominantly based on statistical machine learning from large amounts of text, which has been manually annotated with the linguistic structure of interest. However, such complete supervision is currently only available for the world's major languages, in a limited number of domains and for a limited range of tasks. As an alternative, this dissertation considers methods for linguistic structure prediction that can make use of incomplete and cross-lingual supervision, with the prospect of making linguistic processing tools more widely available at a lower cost. An overarching theme of this work is the use of structured discriminative latent variable models for learning with indirect and ambiguous supervision; as instantiated, these models admit rich model features while retaining efficient learning and inference properties. The first contribution to this end is a latent-variable model for fine-grained sentiment analysis with coarse-grained indirect supervision. The second is a model for cross-lingual word-cluster induction and the application thereof to cross-lingual model transfer. The third is a method for adapting multi-source discriminative cross-lingual transfer models to target languages, by means of typologically informed selective parameter sharing. The fourth is an ambiguity-aware self- and ensemble-training algorithm, which is applied to target language adaptation and relexicalization of delexicalized cross-lingual transfer parsers. The fifth is a set of sequence-labeling models that combine constraints at the level of tokens and types, and an instantiation of these models for part-of-speech tagging with incomplete cross-lingual and crowdsourced supervision. In addition to these contributions, comprehensive overviews are provided of structured prediction with no or incomplete supervision, as well as of learning in the multilingual and cross-lingual settings. Through careful empirical evaluation, it is established that the proposed methods can be used to create substantially more accurate tools for linguistic processing, compared to both unsupervised methods and to recently proposed cross-lingual methods. The empirical support for this claim is particularly strong in the latter case; our models for syntactic dependency parsing and part-of-speech tagging achieve the hitherto best published results for a wide number of target languages, in the setting where no annotated training data is available in the target language

State of the art 2015: a literature review of social media intelligence capabilities for counter-terrorism

Overview This paper is a review of how information and insight can be drawn from open social media sources. It focuses on the specific research techniques that have emerged, the capabilities they provide, the possible insights they offer, and the ethical and legal questions they raise. These techniques are considered relevant and valuable in so far as they can help to maintain public safety by preventing terrorism, preparing for it, protecting the public from it and pursuing its perpetrators. The report also considers how far this can be achieved against the backdrop of radically changing technology and public attitudes towards surveillance. This is an updated version of a 2013 report paper on the same subject, State of the Art. Since 2013, there have been significant changes in social media, how it is used by terrorist groups, and the methods being developed to make sense of it.&nbsp; The paper is structured as follows: Part 1 is an overview of social media use, focused on how it is used by groups of interest to those involved in counter-terrorism. This includes new sections on trends of social media platforms; and a new section on Islamic State (IS). Part 2 provides an introduction to the key approaches of social media intelligence (henceforth ‘SOCMINT’) for counter-terrorism. Part 3 sets out a series of SOCMINT techniques. For each technique a series of capabilities and insights are considered, the validity and reliability of the method is considered, and how they might be applied to counter-terrorism work explored. Part 4 outlines a number of important legal, ethical and practical considerations when undertaking SOCMINT work

Natural Language Processing: Emerging Neural Approaches and Applications

This Special Issue highlights the most recent research being carried out in the NLP field to discuss relative open issues, with a particular focus on both emerging approaches for language learning, understanding, production, and grounding interactively or autonomously from data in cognitive and neural systems, as well as on their potential or real applications in different domains

Black Atlantis: The Plantationocene

Conversation Piece coordinated by Sria Chatterjee on the subject of "The Arts, Environmental Justice, and the Ecological Crisis" “Conversation Piece” is a British Art Studies series that draws together a group of contributors to respond to an idea, provocation, or question

Antioxidant Activity of Polyphenolic Plant Extracts

“Antioxidant Activity of Polyphenolic Plant Extracts” is a collection of scientific articles regarding polyphenols, that is, substances occurring naturally in plants and exhibiting many beneficial effects on human health. Among polyphenols’ interesting biological properties, their antioxidant activity is considered the most important. This book brings together experts from different research fields on topics related to polyphenols, such as their isolation and purification, assessment of their antioxidant activity, prevention from oxidative stress-induced diseases and use as food additives. The polyphenols used in the present studies are derived from a great variety of plants, ranging from well-known species to rare ones that are only found in specific regions. Moreover, some of the studies provide evidence that polyphenols may be used for the prevention and treatment of common diseases such as diabetes mellitus, Alzheimers’ disease, cardiovascular and intestinal diseases. Importantly, in several of the studies “green extraction methods” for the isolation of polyphenols were developed using modern technologies, where few or no organic solvents were used, in order to minimize environmental and health impacts

The datafied welfare state: a perspective from the UK

The crisis emerging from the COVID-19 pandemic has elevated the relevance of the welfare state as well as the role of platforms and data infrastructures across key areas of public and social life. Whilst the crisis shed light on the ways in which these might intersect, the turn to data-driven systems in public administration has been a prominent development in several countries for quite some time. In this chapter I focus on the UK as a pertinent example of key trends at the intersection of technological infrastructures and the welfare state. In particular, using developments in UK welfare sectors as a lens, I advance a two-part argument about the ways in which data infrastructures are transforming state-citizen relations through on the one hand advancing an actuarial logic based on personalised risk and the individualisation of social problems (what I refer to as responsibilisation) and, on the other, entrenching a dependency on an economic model that perpetuates the circulation of data accumulation (what I refer to as rentierism). These mechanisms, I argue, fundamentally shift the 'matrix of social power' that made the modern welfare state possible and position questions of data infrastructures as a core component of how we need to understand social change. "We are witnessing the gradual disappearance of the postwar British welfare stat