Exploring User Satisfaction in a Tutorial Dialogue System

Abstract User satisfaction is a common evaluation metric in task-oriented dialogue systems, whereas tutorial dialogue systems are often evaluated in terms of student learning gain. However, user satisfaction is also important for such systems, since it may predict technology acceptance. We present a detailed satisfaction questionnaire used in evaluating the BEETLE II system (REVU-NL), and explore the underlying components of user satisfaction using factor analysis. We demonstrate interesting patterns of interaction between interpretation quality, satisfaction and the dialogue policy, highlighting the importance of more finegrained evaluation of user satisfaction

Anthropomorphic user interface feedback in a sewing context and affordances

The aim of the authors' research is to gain better insights into the effectiveness and user satisfaction of anthropomorphism at the user interface. Therefore, this paper presents a between users experiment and the results in the context of anthropomorphism at the user interface and the giving of instruction for learning sewing stitches. Two experimental conditions were used, where the information for learning sewing stitches was the same. However the manner of presentation was varied. Therefore one condition was anthropomorphic and the other was non-anthropomorphic. Also the work is closely linked with Hartson's theory of affordances applied to user interfaces. The results suggest that facilitation of the affordances in an anthropomorphic user interface lead to statistically significant results in terms of effectiveness and user satisfaction in the sewing context. Further some violation of the affordances leads to an interface being less usable in terms of effectiveness and user satisfaction

Thermal comfort and indoor air quality on end-user satisfaction level evaluation in a Nearly Zero Carbon neighbourhood

End-user satisfaction studies in residential buildings has to be approached combining the user’s perspective and technical criteria to consider the complex interactions influencing the building energy performance. Therefore, in this study the physical characteristics of dwellings and their environments are assessed, user satisfaction is examined, and the relationship between them is investigated. The study aims to illustrate the end-user satisfaction in exemplary high performance buildings and to investigate how the users are interacting with these buildings. Examination of the building performance, thermal comfort and indoor air quality are the main focal points of the work. In general, results reflect a significant improvement on the satisfaction level of the inhabitants with the comfort of the dwelling after the refurbishment of the district. Findings from the cross-analysis of both surveys and measurements are used to further refine conclusions and identify the driving factors of the interrelationship between building performance and end-user satisfaction

Widnes Sure Start user satisfaction survey

This report discusses levels of satisfaction with Sure Start Widnes, levels of knowledge of the existence of Sure Start Widnes, and how people access the services offered by Sure Start Widnes.Sure Start Widne

An Auditing Approach for ERP Systems Examining Human Factors that Influence ERP User Satisfaction

This paper tries to connect the successful implementation and operation of the ERP (Enterprise Resource Planning) information systems with people and their characteristics through a pilot survey. It examines the human factors that influence ERP user satisfaction. The presented survey tests 14 hypotheses and is based on the model developed by Zviran, Pliskin & Levin [21]. An additional factor has been added to the specified model, the self-efficacy factor analyzed by Bandura [1]. The results are based on 250 ERP users that responded to the survey. The key findings that were revealed by data analysis were that none of the human socio-demographic characteristics do influence ERP user satisfaction. Additionally it was found that perceived usefulness and self-efficacy are the key directors of the ERP user satisfaction. Moreover suggestions are given about how the companies should handle ERP usage in order to develop the prerequisites for increasing user satisfaction and productivity accordingly.ERP Audit, User Satisfaction, Perceived Usefulness

Sure Start Widnes Trailblazer user satisfaction survey

This project report discusses a user satisifaction survey with Sure Start services in the WidnesTrailblazer area.The project report was commissioned by Sure Start Widnes Trialblazer and funded by Halton Brough Council

Evaluation of User Support: Factors That Affect User Satisfaction With Helpdesks and Helplines

In addition to technical documentation, face-to-face helpdesks and telephonic helplines are a powerful means for supporting users of technical products and services. This study investigates the factors that determine user satisfaction with helpdesks and helplines. A survey, based on the SERVQUAL framework and questionnaire, shows that the SERVQUAL dimensions of customer satisfaction are not applicable in these contexts. Three quality dimensions were found instead: solution quality, the experience of the consultation, and, in the case of a physical environment, the so-called tangibles. Helpdesk customers base their overall quality perceptions mainly on their experiences during a consultation, while helpline customers focus strongly on the quality of the solution offered.\ud The study also found a connection between the perceived helpline quality and the appreciation of the primary service