Understanding contextual interactions to design navigational context-aware applications

Context-aware technology has stimulated rigorous research into novel ways to support people in a wide range of tasks and situations. However, the effectiveness of these technologies will ultimately be dependent on the extent to which contextual interactions are understood and accounted for in their design. This study involved an investigation of contextual interactions required for route navigation. The purpose was to illustrate the heterogeneous nature of humans in interaction with their environmental context. Participants were interviewed to determine how each interacts with or use objects/information in the environment in which to navigate/orientate. Results revealed that people vary individually and collectively. Usability implications for the design of navigational context-aware applications are identified and discussed

A pathway to independence : wayfinding systems which adapt to a visually impaired person's context

Despite an increased amount of technologies and systems designed to address the navigational requirements of the visually impaired community of approximately 7.4 million in Europe, current research has failed to sufficiently address the human issues associated to their design and use. As more types of sensing technologies are developed to facilitate visually impaired travellers for different navigational purposes (local vs. distant and indoor vs. outdoor), an effective process of synchronisation is required. This synchronisation is represented through context-aware computing, which allows contextual information to not just be sensed (like most current wayfinding systems), but also adapted, discovered and augmented. In this paper, three user studies concerning the suitability of different types of navigational information for visually impaired and sighted people are described. For such systems to be effective, human cognitive maps, models and intentions need to be the focus of further research, in order to provide information that is tailored to a user's task, situation or environment. Methodologies aimed at establishing these issues need to be demonstrated through a multidisciplinary framework

Investigating context-aware clues to assist navigation for visually impaired people

It is estimated that 7.4 million people in Europe are visually impaired [1]. Limitations of traditional mobility aids (i.e. white canes and guide dogs) coupled with a proliferation of context-aware technologies (e.g. Electronic Travel Aids, Global Positioning Systems and Geographical Information Systems), have stimulated research and development into navigational systems for the visually impaired. However, current research appears very technology focused, which has led to an insufficient appreciation of Human Computer Interaction, in particular task/requirements analysis and notions of contextual interactions. The study reported here involved a smallscale investigation into how visually impaired people interact with their environmental context during micro-navigation (through immediate environment) and/or macro-navigation (through distant environment) on foot. The purpose was to demonstrate the heterogeneous nature of visually impaired people in interaction with their environmental context. Results from a previous study involving sighted participants were used for comparison. Results revealed that when describing a route, visually impaired people vary in their use of different types of navigation clues - both as a group, when compared with sighted participants, and as individuals. Usability implications and areas for further work are identified and discussed

An exploratory study of screen-reader users navigating the web

textResearchers have learned much about how sighted individuals seek information on Web sites - for example, users follow "information scent" as they move from page to page, and individual differences may impact successful information seeking on the Web. While it is possible that individuals with disabilities, especially those with severe visual impairments, perform information-seeking activities in a similar manner, little is known about how individuals who use screen readers to navigate actually seek information on the Web. In this study, we used both qualitative and quantitative measures to investigate the Web navigation techniques of four screen-reader users and how a user’s experience affects these navigation techniques and his or her ability to successfully complete an information-finding task. We compared metrics for between-page and within-page navigation to studies of sighted users. We also considered how a Web site’s compliance with Section 508 guidelines affects the overall information-finding experience of a visually-impaired individual. We discovered that among the four individuals in this study, user experience was not necessarily indicative of a successful information-finding experience. As individuals, the participants' navigation techniques varied widely; as a group, they generally searched more frequently and used the back button less frequently than has been reported for sighted individuals. Screen-reader users in this study followed a more flimsy, linear navigation style and generally used scrolling actions rather than searching actions. When using a Web site that has a Section 508 compliant home page, we found that the screen-reader users in this study completed information-finding tasks significantly more quickly, used significantly fewer actions, and reported a more satisfying information-finding experience. They were also more successful at finding the information goal and encountered fewer impasses. Using both quantitative and qualitative measures was critical in this study. The quantitative metrics allowed us to compare values and the qualitative data provided additional insight into individual differences as well as allowing a deeper understanding of the quantitative data. The information from this study contributes to the growing body of research knowledge about screen-reader users. It also contributes a new understanding of screen-reader users that can be used by the worldwide community of Web developers, designers, and users.Informatio

Using mobile personalisation to enhance the user experience at large sporting events

At large sporting events (LSEs), e.g. football matches and athletics events, the user experience has been shown to be highly variable (Nilsson, 2004; Nilsson et al. 2004). Reported problems include a lack of social interaction with fellow spectators, and insufficient relevant information on the events or the sporting action taking place (Nilsson, 2004; Nilsson et al. 2004; Esbjornsson et al. 2006; Jacucci et al. 2005). A possible solution is personalisation, making the mobile application adapt to the user, ensuring that only relevant information is retrieved and presented in a way that is suitable. This thesis is devoted to studying the user experience related to mobile personalization at LSEs. It aims to investigate how personalized mobile applications at LSEs can render the user experience more active and engaging in a contextually, socially and culturally relevant way. The thesis reviews different theoretical approaches to help to understand the concepts of interest e.g. personalization and user experience (Chapter 2). Research methods are also discussed including the challenge of adapting user-centred methods into the Chinese culture (Chapter 3). This thesis investigates the user experience of mobile personalization at LSEs by following the circle of user-centred research: It starts to consider user requirements and user experience at LSEs and derives the usage patterns that personalized mobile applications could usefully support (Chapter 4). Then it explores the relevant contextual factors at LSEs which could be used to prescribe the behaviour of a personalizable mobile application (Chapter 5). Next, it describes the user-centred process used to design personalizable interfaces for mobile applications used at LSEs. Four key elements of design are considered: content, conceptual, interaction and presentation design (Chapter 6). The final outputs of the design process were two personalized mobile prototypes for Chinese users at LSEs. These included versions based on either (1) user-initiated or (2) system-initiated personalisation. Finally it investigates the impact on user experience of mobile personalization at LSEs in two empirical studies (a field experiment and a lab-based experiment) with these prototypes (Chapters 7 and 8). Mobile personalization is shown to result in an enriched user experience across a range of activities that a spectator would undertake at a large sporting event. The thesis discusses primarily the effective design of mobile personalization, the design implications at LSEs, user experience design, and research methods for Chinese users (Chapter 9). In conclusion (Chapter 10), specific contributions and avenues for future work are highlighted.EThOS - Electronic Theses Online ServiceGBUnited Kingdo

Enhancing the user-centred design of mobile location servies through the application of value

This thesis is concerned with the problem of designing Mobile Location Services (MLS) - also commonly termed Location-Based Services - that meet user needs. MLS are applications that users access via a portable device such as a mobile phone. They provide services (i.e. information or other functionality) to end-users based on knowledge of the location of individuals and other entities within the environment. The market failure of many mobile services, including MLS, has been attributed in part to failing to provide `value' to the end user. This thesis reviews different theoretical approaches to help understand the notion of `value', and how value may be used to inform design (Chapter 2). Research methods are also discussed, including the particular challenges with doing `mobile' research (Chapter 3). A survey of UK consumers( Chapter4 ) demonstratesa current lack of use, and lack of awarenesso f most forms of MLS in the UK. llowever, overall positive attitudes,a nd a range of behavioural and demographic data, suggest that MLS have the potential to be successful if they can be designed to meet user needs. A qualitative study of users' travelling behaviour (Chapter 5) then demonstrates how effective mobile information delivery can provide considerable value within a dynamic, uncertain and location-varying environment. This added value is highly dependent on contextual and situated factors, including existing information sources, variances in possible outcomes and the intrinsic qualities of information provision. The thesis then focuses on a particular application domain for MLS - drivers navigating in an unfamiliar environment. A literature review (Chapter 6) investigates how drivers navigate, and what their information needs are. Three experimental studies (Chapters 7 to 9) then investigate what information adds value within a navigation context, the impact of contextual influences on driving and navigation performance, and the impact of the quality of the navigation cue on task performance. Good landmarks (such as traffic lights) are shown to add value for drivers navigating an unfamiliar route, depending on the context at particular manoeuvres. This thesis discusses( Chapter 10) how a multi-disciplinary perspectivec an help maximise the acceptance and effectiveness of MLS. 'Value' can be used to design specific services for users, based on offering new freedoms to the individual within a mobile context, employing time and location sensitivity to maximise relevance, taking into account user knowledge, existing information sources and contextual factors, and ensuring impact on real-world outcomes. In conclusion (Chapter 11), specific contributions and avenues for future work are highlighted.EThOS - Electronic Theses Online ServiceGBUnited Kingdo