The influence of technology, environment and user acceptance on the effectiveness of information system project selection using SEM

The selection of the present information system project is difficult because of the many factors that influence it. Information system project should pay attention to the user acceptance, technology and the environment in terms of their influence on the information system project selection.The purpose of this paper is to determine how much influence user acceptance, technology and the environment have on the information system project selection.This research uses data obtained from several ministries and analyzed using SEM (Structural Equation Models).The results found that the technology and the environment affects user acceptance. Moreover, technology and environment affect the effectiveness of the information systems project selection through the mediating effect of user acceptance. User acceptance, tested by the incorporation of usefulness and ease of use, the results are more modest and in line with previous theories. Furthermore, the external environment highly impacts the information system project selection

A study into user acceptance of new technology: British Airways ground transport department Heathrow Terminal 5

This project was conducted with the help and encouragement of British Airways (BA) management. It was carried out at Heathrow Airport, Terminal 5 (T5) where a new Resource Management System (RMS) that is based upon Internet Protocol (IP) has been implemented. RMS has replaced traditional pen and paper and radio systems for allocating work tasks to 4,000 airport operational staff. This research project studied one application of the RMS system; the allocation of tasks to the coach drivers in the Ground Transport Services (GTS) department. The user acceptance of the RMS system by the drivers was evaluated. In the previous 20 years, user acceptance theories have been developed which have shown that increased user acceptance of new Information Technology (IT) projects significantly reduces costs and improves efficiency (Davis, 1980). The most comprehensive theory is that of Sun and Zhang (2006) who identify critical factors regarding individual user acceptance (gender, age, experience, cultural background and intellectual capability). This research project used a case study methodology: three days were spent airside at T5 observing and interviewing a sample of drivers. The project research question was: 'Can the degree of RMS acceptance by the GTS end-users be determined by factors identified in user acceptance theories?' Essentially, it was not possible to answer this question because of two reasons. First there was little difference in level of user acceptance; it was very high for all users. Second there was also very little difference in the sample and population. The drivers were all male, over 90% between 42 and 65 years of age, with similar levels of experience regarding the RMS technology and computers in general. In addition, it was not possible to measure any difference between the intellectual capabilities of the participants. A difference in the cultural background was identified; there were two ethnic groups, Asian and Caucasian. However, detailed analysis of the responses to the questionnaire demonstrated that there was no evidence of different levels of user acceptance of these groups. Recommendations to improve the testing of user acceptance theories are included in this report

Priming system 1 influences user acceptance

The study examines an alternative conceptualization of user acceptance, where acceptance is a function of two modes of thinking: one that is fast, intuitive, and automatic (known as System 1), and one that is slow, more deliberate, and voluntary (known as System 2). Such a conceptualization can accommodate cases of affect substitution, where users rely on System 1 only, without activating System 2. An experiment is conducted (N = 250) in which users are primed for System 1 or System 2. The headline contribution is that, in the context of an unattractive but potentially useful software application, users primed for System 1 show weaker intentions to download the application than those who are primed for System 2 (mean score 5.25 versus 6.30, on a scale of 1 to 7). The difficulty of reconciling this result with traditional frameworks illustrates the relevance of the dual processing model

Theoretical framework for a comprehensive model of end user acceptance

Numerous previous studies in the area of user acceptance have proposed several models of user acceptance. These studies have each investigated different components of the user acceptance model. No significant research has been accomplished to combine factors which influence user acceptance into one overall model, which then could be subject of further validation. The purpose of this paper is to provide the foundation for a comprehensive model of user acceptance by building a theoretical framework that brings together individual models of user acceptance

Exploring User Satisfaction in a Tutorial Dialogue System

Abstract User satisfaction is a common evaluation metric in task-oriented dialogue systems, whereas tutorial dialogue systems are often evaluated in terms of student learning gain. However, user satisfaction is also important for such systems, since it may predict technology acceptance. We present a detailed satisfaction questionnaire used in evaluating the BEETLE II system (REVU-NL), and explore the underlying components of user satisfaction using factor analysis. We demonstrate interesting patterns of interaction between interpretation quality, satisfaction and the dialogue policy, highlighting the importance of more finegrained evaluation of user satisfaction

E-learning User Interface Acceptance Based on Analysis of User's Style, USAbility and User Benefits

E-learning does not function properly if the system is not in accordance with user needs. This study aims to establish an evaluation model for e-learning user interface according to user acceptance. The model is designed based on three categories: user learning style, USAbility and user benefits. Results of measurements of the three categories will determine the level of user acceptance of the e-learning interface. The data were taken using a questionnaire which was distributed to 125 ELS students from various countries. Then processed using SEM and Lisrel v8.80. This paper presents experimental set up for the general research and some results for technology acceptance theories

Acceptance of Health Information System for Public Health Centre in North Borneo, Indonesia

This study sought the factor associated with own acceptance of HIS for PHC by using the modification of Technology Acceptance Model (TAM) in the Sebengkok PHC, Central Tarakan Subdistrict, Tarakan City, North Borneo, Indonesia. A cross-sectional approach was conducted through a survey on the 37 of PHC\u27s user. A set of questionnaires which was adopted from the previous research was used to collect the information from the participant. The model was developed by involving job relevance, output quality, result demonstrability, screen design, terminology, facilitating condition, perceived of usefulness, perceived ease of use, intention to use and system use (actual usage) as the construct. According to the hypothesis testing, perceived usefulness predicted by terminology, perceived ease of use is significantly predicted by screen design and terminology, perceived usefulness significantly predicts the intention of use and perceived ease of use, while system use which predicted considerably by the intention of use and facilitating condition. This study may have a contribution to the future improvement of HIS for PHC and guide the next coming research to dig the difference acceptance among the user

Revealing the Vicious Circle of Disengaged User Acceptance: A SaaS Provider's Perspective

User acceptance tests (UAT) are an integral part of many different software engineering methodologies. In this paper, we examine the influence of UATs on the relationship between users and Software-as-a-Service (SaaS) applications, which are continuously delivered rather than rolled out during a one-off signoff process. Based on an exploratory qualitative field study at a multinational SaaS provider in Denmark, we show that UATs often address the wrong problem in that positive user acceptance may actually indicate a negative user experience. Hence, SaaS providers should be careful not to rest on what we term disengaged user acceptance. Instead, we outline an approach that purposefully queries users for ambivalent emotions that evoke constructive criticism, in order to facilitate a discourse that favors the continuous innovation of a SaaS system. We discuss theoretical and practical implications of our approach for the study of user engagement in testing SaaS applications

Effect of user experience on technology acceptance: the case of foss

Free and open source software (FOSS) movement essentially arises like answer to the evolution occurred in the market from the software, characterized by the closing of the source code. Furthermore, some FOSS characteristics, such as (1) the advance of this movement and (2) the attractiveness that contributes the voluntary and cooperative work, have increased the interest of the users towards free software. Traditionally, research in FOSS has focused on identifying individual personal motives for participating in the development of a FOSS project, analyzing specific FOSS solutions, or the FOSS movement itself. Nevertheless, the advantages of the FOSS for users and the effect of the demographic dimensions on user acceptance for FOSS have been two research topics with little attention. Specifically, this paper’s aim is to focus on the influence of the user experience with FOSS the FOSS acceptance. Based on the literature, user experience is an essential demographic dimension for explaining the Information Systems acceptance. With this purpose, the authors have developed a research model based on the Technological Acceptance Model (TAM).El movimiento asociado al software de código abierto (FOSS) surge como una respuesta a la evolución acontecida en el mercado del software, caracterizado por el cierre del código fuente. Además, algunas características del FOSS como (1) el avance de este movimiento y (2) el atractivo que suscita debido a que se construye bajo la filosofía de trabajo voluntario y cooperativo, ha incrementado el interés de los usuarios hacia FOSS. Tradicionalmente las investigaciones en FOSS han estado centradas en identificar las motivaciones personales de participar en el desarrollo de un proyecto FOSS. Mientras que las ventajas del FOSS para los usuarios y el efecto de las dimensiones demográficas en la aceptación de FOSS han sido dos tópicos de investigación con poca atención. Concretamente, este artículo se centra en analizar la influencia de la experiencia con FOSS en la propia aceptación de FOSS. Basado en la literatura, la experiencia del usuario es una dimensión demográfica esencial para explicar la aceptación de los Sistemas de Información. Con este propósito, los autores han desarrollado un modelo de investigación basado en el Metamodelo de Aceptación de la Tecnología (TAM)

What drives mobile commerce? An empirical evaluation of the revised UTAUT model

© 2012 UK Marketing and Communication Academy. This article is available open access through the publisher’s website at the link below.When developing and aiming to achieve success in the arena of mobile commerce, user acceptance is a key aspect for consideration. This study aims to empirically examine some of the factors affecting the acceptance of m-commerce within the context of Saudi Arabia. Based on the revised UTAUT model, the revised model include two particular construct : costs and trust to enhance our understanding of m-commerce acceptance and usage. Survey data were collected from 574 participants in several cities across Saudi Arabia. The results emphasise that cost, effort expectancy, and performance expectancy all considerably affect the intention to use. In this regard, usage intention actually decides utilisation