Towards Configurable Process Visualizations with Proviado

Visualizing complex business processes is an important task of process-aware information systems (PAIS). Current PAIS, however, fail in providing adequate mechanisms for visualizing and monitoring business processes. In particular, PAIS do not support personalized or adaptable process drawings, which is particularly important for large processes. In the Proviado project we are developing a comprehensive framework for this purpose. It allows for flexible process visualization along three dimensions: process views, process notations, and process representation forms. In this paper we summarize selected concepts and features of the Proviado demonstrator

Parameterizable Views for Process Visualization

In large organizations different users or user groups usually have distinguished perspectives over business processes and related data. Personalized views on the managed processes are therefore needed. Existing BPM tools, however, do not provide adequate mechanisms for building and visualizing such views. Very often processes are displayed to users in the same way as drawn by the process designer. To tackle this inflexibility this paper presents an advanced approach for creating personalized process views based on well-defined, parameterizable view operations. Respective operations can be flexibly composed in order to reduce or aggregate process information in the desired way. Depending on the chosen parameterization of the applied view operations, in addition, different "quality levels" with more or less relaxed properties can be obtained for the resulting process views (e.g., regarding the correctness of the created process view scheme). This allows us to consider the specific needs of the different applications utilizing process views (e.g., process monitoring tools or process editors). Altogether, the realized view concept contributes to better deal with complex, long-running business processes with hundreds up to thousands of activities

The Proviado Access Control Model for Business Process Monitoring Components

Integrated process support is highly desirable in environments where data related to a particular business process are scattered over distributed, heterogeneous information systems. A business process monitoring component is a much-needed module in order to provide an integrated view on all these process data. Regarding process visualization and process data integration, access control (AC) issues are very important but also quite complex to be addressed. A major problem arises from the fact that the involved information systems are usually based on heterogeneous AC components. For several reasons, the only feasible way to tackle the problem of AC at the process monitoring level is to define access rights for the process monitoring component, hence getting rid of the burden to map access rights from the information system level. This paper presents the Proviado process visualization framework and discusses requirements for AC in process monitoring, which we derived from our case studies in the automotive domain. It then presents alternative approaches for AC: the view-based and the object-based approach. The latter is retained, and a core AC model is proposed for the definition of access rights that meet the derived requirements. AC mechanisms provided within the core model are key ingredients for the definition of model extensions

Navigating in Complex Business Processes

In order to provide information needed in knowledge-intense business processes, large companies often establish intranet portals, which enable access to their process handbook. Especially, for large business processes comprising hundreds or thousands of process steps, these portals can help to avoid time-consuming access to paper-based process documentation. However, business processes are usually presented in a rather static manner within these portals, e.g., as simple drawings or textual descriptions. Companies therefore require new ways of making large processes and process-related information better explorable for end-users. This paper picks up this issue and presents a formal navigation framework based on linear algebra for navigating in large business processes

A Flexible Approach for Abstracting and Personalizing Large Business Process Models

In process-aware information systems (PAISs), usually, different user groups have distinguished perspectives on the business processes supported and on related business data. Hence, personalized views and proper abstractions on these business processes are needed. However, existing PAISs do not provide adequate mechanisms for creating and visualizing process views and process model abstractions. Usually, process models are displayed to users in exactly the same way as originally modeled. This paper presents a flexible approach for creating personalized views based on parameterizable operations. Respective view creation operations can be flexibly composed to either hide non-relevant process information or to abstract it. Depending on the parameterization of the selected view creation operations, one obtains process views with more or less relaxed properties, e.g., regarding the degree of information loss or the soundness of the resulting model abstractions. Altogether, the realized view concept allows for a more flexible abstraction and visualization of large business process models satisfying the needs of different user groups

Towards Gesture-based Process Modeling on Multi-Touch Devices

Contemporary tools for business process modeling use menu-based interfaces for visualizing process models and interacting with them. However, pure menu-based interactions have been optimized for applications running on desktop computers and are limited regarding their use on multi-touch devices. At the same time, the increasing distribution of mobile devices in business life as well as their multi-touch capabilities offer promising perspectives for intuitively defining and adapting business process models. Additionally, multi-touch tables could improve collaborative business process modeling based on natural gestures and interactions. In this paper we present the results of an experiment in which we investigate the way users model business processes with multi-touch devices. Furthermore, a core gesture set is suggested enabling the easy definition and adaption of business process models on these devices. Overall, gesture-based process modeling and multi-touch devices allow for new ways of (collaborative) business process modeling

Enabling Flexibility in Process-Aware Information Systems: Challenges, Methods, Technologies

In today’s dynamic business world, the success of a company increasingly depends on its ability to react to changes in its environment in a quick and flexible way. Companies have therefore identified process agility as a competitive advantage to address business trends like increasing product and service variability or faster time to market, and to ensure business IT alignment. Along this trend, a new generation of information systems has emerged—so-called process-aware information systems (PAIS), like workflow management systems, case handling tools, and service orchestration engines. With this book, Reichert and Weber address these flexibility needs and provide an overview of PAIS with a strong focus on methods and technologies fostering flexibility for all phases of the process lifecycle (i.e., modeling, configuration, execution and evolution). Their presentation is divided into six parts. Part I starts with an introduction of fundamental PAIS concepts and establishes the context of process flexibility in the light of practical scenarios. Part II focuses on flexibility support for pre-specified processes, the currently predominant paradigm in the field of business process management (BPM). Part III details flexibility support for loosely specified processes, which only partially specify the process model at build-time, while decisions regarding the exact specification of certain model parts are deferred to the run-time. Part IV deals with user- and data-driven processes, which aim at a tight integration of processes and data, and hence enable an increased flexibility compared to traditional PAIS. Part V introduces existing technologies and systems for the realization of a flexible PAIS. Finally, Part VI summarizes the main ideas of this book and gives an outlook on advanced flexibility issues. The attached pdf file gives a preview on Chapter 3 of the book which explains the book's overall structure

Gesture-based Process Modeling Using Multi-Touch Devices

Contemporary business process modeling tools provide menu-based user in-terfaces for defining and visualizing process models. Such menu-based in-teractions have been optimized for applications running on desktop comput-ers, but are limited regarding their use on multi-touch devices. At the same time, the widespread use of mobile devices in daily business life as well as their multi-touch capabilities offer promising perspectives for intuitively de-fining and changing business process models. Additionally, multi-touch ta-bles will foster collaborative business process modeling based on natural as well as intuitive gestures and interactions. This paper presents the results of an experiment that investigated the way users define and change business process models using multi-touch devices. Based on experiment results, a core gesture set is designed enabling the easy definition and change of busi-ness process models with multi-touch devices. Finally, a proof-of-concept implementation of this core gesture set is presented. Overall, gesture-based process modeling and multi-touch devices will foster new ways of (collabo-rative) business process modeling

Updatable Process Views for User-centered Adaption of Large Process Models

The increasing adoption of process-aware information systems (PAISs) has resulted in large process model collections. To support users having different perspectives on these processes and related data, a PAIS should provide personalized views on process models. Existing PAISs, however, do not provide mechanisms for creating or even changing such process views. Especially, changing process models is a frequent use case in PAISs due to changing needs or unplanned situations. While process views have been used as abstractions for visualizing large process models, no work exists on how to change process models based on respective views. This paper presents an approach for changing large process models through updates of corresponding process views, while ensuring up-to-dateness and consistency of all other process views on the process model changed. Respective update operations can be applied to a process view and corresponding changes be correctly propagated to the underlying process model. Furthermore, all other views related to this process model are then migrated to the new version of the process model as well. Overall, our view framework enables domain experts to evolve large process models over time based on appropriate model abstractions

Data Flow Abstractions and Adaptations through Updatable Process Views

The increasing adoption of process-aware information systems (PAISs) has resulted in large process model collections. To support users having different perspectives on these processes and related data, a PAIS should enable personalized views on process models. Existing PAISs, however, do not provide mechanisms for creating such process views or even changing them. Especially, changing process models is a frequent use case in PAISs due to evolving needs or unplanned situations. While process views have been used as abstractions for visualizing process models, no work exists on how to change process models based on related views. This paper extends our approach for abstracting and changing process models based on updatable process views with a focus on the data perspective. In the context, of a view change we ensure up-to-dateness and consistency of all process views related to the same process model. To define process abstractions well-defined view creation operations can be applied. Further, updates on process views (including the data perspective) are correctly propagated to the underlying process model. Then, all other views related to this process model are migrated to the new version of the process model. Overall, our view framework enables domain experts to not only evolve the behavior of large processes based on appropriate model abstractions, but also the data perspective