SEMANTIC SOCIAL NETWORK ANALYSIS FOR THE ENTERPRISE

Business processes are generally fixed and enforced strictly, as reflected by the static nature of underlying software systems and datasets. However, internal and external situations, organizational changes and various other factors trigger dynamism, which is reflected in the form of issues, complains, Q&A, opinions, reviews, etc, over a plethora of communication channels, such as email, chat, discussion forums, and internal social network. Careful and timely analysis and processing of such channels may lead to early detection of emerging trends, critical issues, opportunities, topics of interests, contributors, experts etc. Social network analytics have been successfully applied in general purpose, online social network platforms, like Facebook and Twitter. However, in order for such techniques to be useful in business context, it is mandatory to integrate them with underlying business systems, processes and practices. Such integration problem is increasingly recognized as Big Data problem. We argue that SemanticWeb technology applied with social network analytics can solve enterprise knowledge management, while achieving integration

Extracting Personal Behavioral Patterns from Geo-Referenced Tweets

This paper presents an exploratory study of the potential of geo-referenced Twitter data for extracting knowledge about significant personal places, behaviors and potential interests of people. The study was done analysing two months’ worth of tweets from residents of the greater Seattle area

Event detection and user interest discovering in social media data streams

Social media plays an increasingly important role in people’s life. Microblogging is a form of social media which allows people to share and disseminate real-life events. Broadcasting events in microblogging networks can be an effective method of creating awareness, divulging important information and so on. However, many existing approaches at dissecting the information content primarily discuss the event detection model and ignore the user interest which can be discovered during event evolution. This leads to difficulty in tracking the most important events as they evolve including identifying the influential spreaders. There is further complication given that the influential spreaders interests will also change during event evolution. The influential spreaders play a key role in event evolution and this has been largely ignored in traditional event detection methods. To this end, we propose a user-interest model based event evolution model, named the HEE (Hot Event Evolution) model. This model not only considers the user interest distribution, but also uses the short text data in the social network to model the posts and the recommend methods to discovering the user interests. This can resolve the problem of data sparsity, as exemplified by many existing event detection methods, and improve the accuracy of event detection. A hot event automatic filtering algorithm is initially applied to remove the influence of general events, improving the quality and efficiency of mining the event. Then an automatic topic clustering algorithm is applied to arrange the short texts into clusters with similar topics. An improved user-interest model is proposed to combine the short texts of each cluster into a long text document simplifying the determination of the overall topic in relation to the interest distribution of each user during the evolution of important events. Finally a novel cosine measure based event similarity detection method is used to assess correlation between events thereby detecting the process of event evolution. The experimental results on a real Twitter dataset demonstrate the efficiency and accuracy of our proposed model for both event detection and user interest discovery during the evolution of hot events.N/

Traffic event detection framework using social media

This is an accepted manuscript of an article published by IEEE in 2017 IEEE International Conference on Smart Grid and Smart Cities (ICSGSC) on 18/09/2017, available online: https://ieeexplore.ieee.org/document/8038595 The accepted version of the publication may differ from the final published version.© 2017 IEEE. Traffic incidents are one of the leading causes of non-recurrent traffic congestions. By detecting these incidents on time, traffic management agencies can activate strategies to ease congestion and travelers can plan their trip by taking into consideration these factors. In recent years, there has been an increasing interest in Twitter because of the real-time nature of its data. Twitter has been used as a way of predicting revenues, accidents, natural disasters, and traffic. This paper proposes a framework for the real-time detection of traffic events using Twitter data. The methodology consists of a text classification algorithm to identify traffic related tweets. These traffic messages are then geolocated and further classified into positive, negative, or neutral class using sentiment analysis. In addition, stress and relaxation strength detection is performed, with the purpose of further analyzing user emotions within the tweet. Future work will be carried out to implement the proposed framework in the West Midlands area, United Kingdom.Published versio

Race, Religion and the City: Twitter Word Frequency Patterns Reveal Dominant Demographic Dimensions in the United States

Recently, numerous approaches have emerged in the social sciences to exploit the opportunities made possible by the vast amounts of data generated by online social networks (OSNs). Having access to information about users on such a scale opens up a range of possibilities, all without the limitations associated with often slow and expensive paper-based polls. A question that remains to be satisfactorily addressed, however, is how demography is represented in the OSN content? Here, we study language use in the US using a corpus of text compiled from over half a billion geo-tagged messages from the online microblogging platform Twitter. Our intention is to reveal the most important spatial patterns in language use in an unsupervised manner and relate them to demographics. Our approach is based on Latent Semantic Analysis (LSA) augmented with the Robust Principal Component Analysis (RPCA) methodology. We find spatially correlated patterns that can be interpreted based on the words associated with them. The main language features can be related to slang use, urbanization, travel, religion and ethnicity, the patterns of which are shown to correlate plausibly with traditional census data. Our findings thus validate the concept of demography being represented in OSN language use and show that the traits observed are inherently present in the word frequencies without any previous assumptions about the dataset. Thus, they could form the basis of further research focusing on the evaluation of demographic data estimation from other big data sources, or on the dynamical processes that result in the patterns found here