The Effects of Electronic Communication Support on Presence Learning Scenarios

Abstract. This paper investigates in the effects of using electronic communication forms in webbased environments. Following the idea of triangulation, we used qualitative methods, statistical analysis and Social Network Analyses to explore the patterns of communication within one selected case of a mixed presence/web-based university course. The results show that while an isolated perspective does not suffice to explain the complex processes, taking more perspectives into account in a combined and integrated way provides a better understanding of technology enabled communication and interaction