Hard And Soft ICT Capital And Cloud Computing Benefits

The Cloud Computing (CC) is a new innovative model of sourcing the information and communication technologies (ICT) services required by firms for supporting their activities, so it is necessary to investigate the level of benefits that CC offers to firms, as well as their determinants. However, limited empirical research has been conducted in this direction. Our paper contributes to filling this research gap. It formulates a set of research hypotheses concerning the effects of firm’s ‘hard ICT capital’, and also some types of firm’s ‘soft ICT capital’, on the benefits offered by CC, having as theoretical foundation the ‘resource-based view’ theory. These research hypotheses are tested using data collected through a survey from 115 Greek firms, from which CC benefits regression models are estimated. It has been concluded that the sophistication of firm’s ICT infrastructure (an overall measure of firm’s hard ICT capital) has a positive impact on CC benefits. Furthermore, three of the examined types of soft ICT capital have been found to impact positively CC benefits: the information systems (IS) inter- connection/integration capability, the ICT strategic planning and alignment capability, and the internal relationship between firm’s ICT unit and business units. Our findings reveal some aspects of firm’s ICT capital that affect the generation of value from this new innovative CC paradigm, which can be useful to CC service providers, and also management and ICT firms’ practitioners and consultant

ICT RESOURCES & CAPABILITIES, ECONOMIC CRISIS AND CRM ADOPTION

Firms are implementing Customer Relationship Management (CRM) systems not for reducing their operational costs and increasing their efficiency, as it happens with other kinds of information systems, but in order to offer better services to their customers and build better relationships with them. This fact stems from CRM’s customer facing nature, which is there to improve the relationship a firm has with its most valuable asset: the customers. However, there is limited research about the factors that lead firms to adopt CRM systems. This paper aims to contribute to filling this research gap, by investigating the effects of a wide range of factors on CRM adoption by firms; these factors include firm’s ICT resources and capabilities, and also the effects of a major disruption in the environment: economic crisis leading to recession. Our main theoretical foundation is the Technology, Organization, Environment (TOE) theory of technological innovation adoption. Based on data from 363 Greek firms CRM adoption models have been estimated, which indicate that the sophistication of firm’s ICT technological resources has a strong positive effect on CRM adoption, alongside two ICT capabilities: ICT strategic planning, and the rapid internal implementation of various interconnections/integrations of existing applications to achieve interoperability. Human capital, innovativeness and use of ‘organic’ forms of work organization (such as horizontal teamwork) are also important factors that affect positively CRM adoption. On the contrary, the effects of the economic crisis (decrease of domestic demand for products/services from businesses, individual customers and the public sector, reduction of credit limits by banks and non-payment or late payment by customers) do not have impact on CRM systems adoption

AN ANALYSIS OF ICT ACTIVITY BEHAVIOR OF GREEK BANKS IN THE ECONOMIC CRISIS

The influence of the external environment on ICT use, management and exploitation by firms has been widely recognized and researched for long time. However, quite limited research has been conducted on the impact of one of the most serious disruptions that repeatedly occur in firms external environment, the economic crises of various intensities and durations, which cause economic recession and sharp, rapid and strong decrease of the demand for products and services, and have quite negative short- medium- and long-term consequences. Our study contributes to filling this important research gap, by analysing the behaviour of the core ‘system-relevant’ Greek banks with respect to their ICT activity in the first years 2010-2014 of the severe Greek economic crisis, examining a wide range of ‘hard’ and ‘soft’ aspects of their ICT activity concerning important ICT resources and capabilities as well as ICT plans. For this purpose, we have adopted a mixed methodology, including a combination of quantitative and qualitative techniques (interviews with ICT General Directors of the above banks combined with questionnaire filling). It has been concluded that the main priority of core Greek banks in the economic crisis with respect to their ICT activities has been the rationalization of their ICT processes/practices and improvement of their ICT capabilities, especially their ICT strategic alignment capability, to a large extent, followed by the reduction of their ICT-related expenses, mainly for ICT personnel payroll, and for investments in new ICT technological resources (new hardware and software), and the adaptation of their ICT plans to the crisis conditions, both to a moderate to large extent. Our findings enable a better understanding of the impact of economic crisis on important ‘hard’ and ‘soft’ aspects of ICT activity, concerning important ICT resources and capabilities, as well as ICT plans, in a highly important and ‘information-intensive’ sector, which has been historically a heavy and experienced user of ICT. Furthermore, our findings reveal interesting multi-dimensional patterns of ICT behaviour /management (concerning a wide range of both ‘hard’ and ‘soft’ aspects of ICT activity) in economic crisis, which might be of wider interest and usefulness to firms for managing ICT in such difficult recession times

Regional Competitiveness: In Search of a Framework for Greek Regions Strategic Planning and Measurement of Competitiveness.

(This paper is the result of a research program that was carried out by the Laboratory for Evaluation of Development Policies and Programs, University of Thessaly). Greek economy, after nominal converging with other western European countries and meeting the accession criteria to the European Monetary Union, sets as a new objective the attainment of “real†convergence. Success in this objective, while operating in a globalized economic environment and the single European market, will be judged on the choice of a development policy focused on competitiveness and regional development. This paper exactly aims at informing the strategic planning of a regional competitiveness policy. Especially, it intends to set specifications for a regional competitiveness strategy, to define actions at an institutional level for its implementation and to propose a quantification and measurement system of its results. Based on the definition of competitiveness and its determinant factors for each level (national, branch, enterprise, regional) and how they are intertwined, the necessity for a regional competitiveness strategy is validated by a critical analysis of Greek economy¢s recent related data and performance. The frame in which Greek regions¢ competitiveness problems will be addressed is analyzed under the light of the European Union¢s new regional development policies Furthermore, the article analyzes the competitiveness strategic planning of Greece and Greek regions in interventions of the current programming period. Namely, it evaluates the extent at which competitiveness is identified and specified in the Community Support Programme, the Competitiveness Operational Programme and the SWOT analyses of the Regional Operational Programmes. Moreover the policies that implement the European regional policy (CSP, OP) and the competitiveness policy (COP) are being evaluated on aspects that include fund allocation, strategy update, regional priorities, implementation progress, efficiency, performance, and synergies, as far as competitiveness and its determinant factors are concerned. Based on literature review, the paper assesses and analyzes the most renowned benchmark systems of countries¢ and regions¢ competitiveness. This paper results to a coherent set of proposals for regional competitiveness policy strategic planning. Particularly, it defines requests towards the aforementioned policy and identifies important issues for the forthcoming programming period. It proposes the establishment of regional agencies analogous to the National Competitiveness and Development Council, alternative organizational forms and a typical action plan. It defines an index set for Greek regions¢ competitiveness benchmarking, a synthesis and utilization methodology, and evaluates the documentation of available data.

European Regional Science: Between Economy of Culture and Economy of Catastrophes (Review of the ERSA 2005 Amsterdam Congress Reports)

ERSA Congress can be seen as laboratory of ideas with broad representation not only European, but also scientists from US, Japan, Korea, Brazil, African and Asian countries. With very high speed new thoughts and phenomena from the European regional scientific community appear on the stages of the ERSA annual Congresses. Three new features were characteristic for the 2005 ERSA Congress in comparison with the previous ones. First, special focus on the factors of density in the regional development. That was not surprising as the meeting was held in the city of Amsterdam with the highest density in Europe where land and space are scarce goods. Second, integrative tendencies in attempt to use natural factors to explain traditional phenomena of the regional science. Issues of land and water management coincide with economic growth and regional development in many reports. Third, for the first time theme of networks and network society was embedded in many sections of the Congress and in the very title of the Congress itself. All these aspects as participants demonstrated could be positive creative factors increasing cultural assets of the European regions, efficiency of the knowledge transfer, leisure activities; or negative as the source of disaster and risk for human beings. Density factors (lack of people or lack of space?) divide European regional science into two sciences – urban for the populated regions and regional for the territories scarcely populated with very different themes, methods and tools of research. Housing markets, urban sprawl and commuting patterns are popular topics in the first case; labour markets and human capital in the second case. New Economic Geography models work smoothly in the first regions but are inappropriate in the second. Competition is harder in the labour markets of the populated regions but is softer in the regions with scattered population where it is substituted by the forces of cooperation. Contemporary regional society can be sustainable only as network society. In the reports networks were examined on different levels: a) as transportation networks in the investment national or interregional projects; b) as policentricity urban structures replacing Cristaller’s hierarchy of central places; c) as public-public, public-private partnerships combining public and private stakeholders in the decision-making process. Transition of the European regions from the industrial to network/service has begun 25 years ago. Position of the concrete region on this route determines clearly the type and intensity of its problem and research agenda. The more advanced is the region or nation on this route the more often terms like “reinventâ€, “rethinkâ€, “revisited†are used in the scientific community. Rediscovery of the old concepts, definitions, essence (as Amsterdam Congress demonstrated) is very creative and challenging process of the post-industrial regional science.

Small Business Performance in Urban Tourism

Research findings indicate that the successful performance of small businesses is an important determinant of regional development. Successful business performance is affected by a number of firm-specific factors including human and social capital. Although, small and medium firms comprise the vast majority of the tourism production system, research on small business performance in tourism is rather limited. Drawing on recent advances and empirical evidence from enterpreneurship and small business literature we control first, for the role of human and social capital and second, for the role of owners'/managers' perceptions of place attractiveness over small business performance. We hypothesise that such perceptions should have specific effects on tourism business performance. Analysis is based on cross-sectional data gathered from face-to-face interviews with small tourism businesses owners/managers in Patras, Greece.

Entrepreneurial attitude, geographical isolation and university students - some evidence from the Atlantic

Some regions like Island of Madeira show high levels of firm birth rate. But the entrepreneurial experience is quite different from the European reality given the high level of micro-business owing o subsistence reasons, as a response to the reduced opportunity costs, the lack of profitable employment options and the high levels of unemployment. As a consequence the high level of entrepreneurship is only partially related to high tech innovative firms, qualified employment growth and economic diversification. The majority of the new firms are linked with traditional sectors (restaurants, boutiques, personal services and civil construction. Firm creation is also a result of the EU integration and cohesion policies. On the other hand infra-structure development policies explain the increasing importance of the public administration in terms of employment and consequently the low levels of unemployment. Traditionally, in the islands, the government intervention in terms of employment, economic planning is considered excessive. The island economies have been able to benefit from large streams of international solidarity in terms of high external aid per capita especially due to their strategic relevance. But the global economic and political change associated with the globalisation put increasing pressure on the island forcing them to reformulate their economic, social and political options. International donors and institutions like World Bank stresses issues such as economic diversification, economic and social modernisation and macroeconomic policies focused o supply side effects and the development of economic growth determining factors. Due to the reduced levels of international aid, islands are obliged to diminish levels of government intervention connected to public employment and direct production activities and to enhance private initiatives and entrepreneurship. In what concerns the outermost regions the EU enlargement demands increasing levels of competitivity, financial autonomy, economic diversification and entrepreneurial attitude. Given the lack of studies in this geographical area, the on-going economic, social and cultural modernisation induced by the integration in The EU sphere and the widespread perception about the changing times, we intend in this study to give some answers to the following questions: .how is the entrepreneurial attitude affected by the historical record of high levels of government intervention and public employment? .what kind of impacts results from the perceived “island penalty”, in terms of propensity towards entrepreneurship? .What is the main obstacle to the entrepreneurial event? .Should one wish to create a firm, what is the probability of the stated preference is in the high tech sectors? What kind of support will be required and welcomed from the public institutions? Studies and academic studies in islands have some advantages. The agglomeration of institutions, populations, firms and social networks in a reduced geographical space enable us to capture in some detail a vast group of variables, relationships and cause effects linked to a specific subject. Islands societies have a large and cohesive social capital, and share a homogenous set of values and cultural attitudes, which facilitates experiences of collective action. To conduct an empirical test in order to find out the most influential variables in the entrepreneurship attitude we use logit equations. The sample is made up of local university students, theoretically the most apt in developing innovative firms. We investigate also the differences between economics and managements and humanities students in terms of entrepreneurship propensity. An important matter in isolated, peripheral and underdeveloped regions is the diffusion of innovations. Consequently, student’s sources of information and knowledge regarding the overall tendencies of profitable, innovative and fashionable entrepreneurial experiences must be identified. Therefore, this paper describes the changing and uncertain economic and political environment faced by islands societies. A contextualisation of the relationship between entrepreneurship, economic growth and insular penalty is stretched and lastly, we provide an empirical study related to the entrepreneurial attitude in an insular region: The Island of Madeira.

Strategy, ICT Investment, BPR And Business Performance: An Empirical Investigation

The study on the links between strategy, structure and performance has been for long time a fundamental and highly important research topic for the management researchers and practitioners. In this direction this paper presents a ‘holistic’ empirical investigation of the whole network of relations between business strategy (at a first level), information and communication technologies (ICT) investment, non-ICT investment and BPR (at a second level), and finally business performance (at a third level). It is based on firm-level data from 271 Greek firms, which are used for the estimation of structural equation models (SEM) connecting the above variables, theoretically based on the Cobb-Douglas Production Function. It is concluded that none of the three generic business strategies defined by M. Porter (cost leadership, differentiation and focus) has a significant effect on ICT and non-ICT investment; on the contrary, particular strategic choices (differentiation and focus strategy) have been found to drive process change. Also, it has been found that all the investigated internal factors, ICT investment, non-ICT investment and BPR, have a positive impact on business performance. Concerning their interrelations, ICT investment affects positively BPR, which indicates that BPR is a partial mediator in the relationship between ICT and performance; on the contrary, this does not happen with non-ICT investment, indicating an important difference between these two types of capital investment as to their relation with process change

The Effects of Enterprise Systems on the Absorptive Capacity of Greek Firms

In the highly dynamic, competitive, complex and ‘knowledge intensive’ modern economy the exploitation and management of external knowledge has become of critical importance for the success of firms, and this has led to increasing interest of both researchers and practitioners in the concept of firm’s absorptive capacity (ACAP). It has been recognized that information and communication technologies (ICT) can be quite useful for the improvement of firms’ ACAP. Some empirical research has been conducted in this direction, which however has not examined the role from this perspective of the most important ICT investments of firms: the different types of enterprise systems (ES) implemented by firms increasingly, which become critical infrastructures of their operation. This paper contributes to filling this research gap, by presenting an empirical investigation of the effects of the five most important and widely used types of enterprise systems (ERP, CRM, SCM, business intelligence/business analytics and collaboration support systems) on the ACAP of Greek firms. It is based on data collected through a survey from 122 Greek firms from both manufacturing and services sectors, which are used for the estimation of regression models of firm’s ACAP. It has been concluded that the use of three of the above types of ES, the ERP, the CRM and the business intelligence/business analytics ones, have positive effects on firm’s ACAP, which concern mainly two of its dimensions: the internal diffusion and analysis of external knowledge, and also the assimilation/integration in the knowledge base of the firm

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse