1 research outputs found
Order Handling in Convergent Environments
The rapid development of IT&T technology had big impact on the traditional
telecommunications market, transforming it from monopolistic market to highly
competitive high-tech market where new services are required to be created
frequently. This paper aims to describe a design approach that puts order
management process (as part of enterprise application integration) in function
of rapid service creation. In the text we will present a framework for
collaborative order handling supporting convergent services. The design splits
the order handling processes in convergent environments in three business
process groups: order capture, order management and order fulfillment. The
paper establishes abstract framework for order handling and provides design
guidelines for transaction handling implementation based on the checkpoint and
inverse command strategy. The proposed design approach is based in a convergent
telecommunication environment. Same principles are applicable in solving
problems of collaboration in function of order processing in any given
heterogeneous environment