Use Cases and Collaboration Scenarios: how employees use socially-enabled Enterprise Collaboration Systems (ECS)

In recent years we have seen the emergence of a new type of collaboration software, the so-called “Enterprise Social Software”. The “social features” of this software type have stimulated a renewed interest in Enterprise Collaboration Systems (ECS). In this article we present findings from a longitudinal research project on the introduction and use of ECS in companies. We argue that ERP Systems and ECS are inherently different and that the process-paradigm that is common to ERP cannot be applied identically to ECS. To address this issue, we suggest the two concepts use case and collaboration scenario for the analysis and description of collaboration activity in companies. From the literature and 26 case studies we identified typical use cases and collaboration scenarios that can serve as blueprints for ECS introduction projects. The longitudinal objective of our research is to assist companies with their ECS initiatives and to provide them with a catalog of existing use cases and collaboration scenarios from various industry settings

KNOWLEDGE-BASED APPROACH FOR THE FORMATION OF RE-CONFIGURABLE ASSEMBLY CELLS-A USE CASE STUDY

The current market turbulence has forced the companies to increase their productivity in order to remain in business, not only to remain competitive. Companies that make high volume products involving labour-intensive assembly operation normally use automated assembly since it may reduce the company cost and increase productivity. Improving productivity is focused in the assembly area since it contributes a bigger portion of manufacturing cos