Comparing Human and Machine Errors in Conversational Speech Transcription

Recent work in automatic recognition of conversational telephone speech (CTS) has achieved accuracy levels comparable to human transcribers, although there is some debate how to precisely quantify human performance on this task, using the NIST 2000 CTS evaluation set. This raises the question what systematic differences, if any, may be found differentiating human from machine transcription errors. In this paper we approach this question by comparing the output of our most accurate CTS recognition system to that of a standard speech transcription vendor pipeline. We find that the most frequent substitution, deletion and insertion error types of both outputs show a high degree of overlap. The only notable exception is that the automatic recognizer tends to confuse filled pauses ("uh") and backchannel acknowledgments ("uhhuh"). Humans tend not to make this error, presumably due to the distinctive and opposing pragmatic functions attached to these words. Furthermore, we quantify the correlation between human and machine errors at the speaker level, and investigate the effect of speaker overlap between training and test data. Finally, we report on an informal "Turing test" asking humans to discriminate between automatic and human transcription error cases

The Microsoft 2017 Conversational Speech Recognition System

We describe the 2017 version of Microsoft's conversational speech recognition system, in which we update our 2016 system with recent developments in neural-network-based acoustic and language modeling to further advance the state of the art on the Switchboard speech recognition task. The system adds a CNN-BLSTM acoustic model to the set of model architectures we combined previously, and includes character-based and dialog session aware LSTM language models in rescoring. For system combination we adopt a two-stage approach, whereby subsets of acoustic models are first combined at the senone/frame level, followed by a word-level voting via confusion networks. We also added a confusion network rescoring step after system combination. The resulting system yields a 5.1\% word error rate on the 2000 Switchboard evaluation set

English Conversational Telephone Speech Recognition by Humans and Machines

One of the most difficult speech recognition tasks is accurate recognition of human to human communication. Advances in deep learning over the last few years have produced major speech recognition improvements on the representative Switchboard conversational corpus. Word error rates that just a few years ago were 14% have dropped to 8.0%, then 6.6% and most recently 5.8%, and are now believed to be within striking range of human performance. This then raises two issues - what IS human performance, and how far down can we still drive speech recognition error rates? A recent paper by Microsoft suggests that we have already achieved human performance. In trying to verify this statement, we performed an independent set of human performance measurements on two conversational tasks and found that human performance may be considerably better than what was earlier reported, giving the community a significantly harder goal to achieve. We also report on our own efforts in this area, presenting a set of acoustic and language modeling techniques that lowered the word error rate of our own English conversational telephone LVCSR system to the level of 5.5%/10.3% on the Switchboard/CallHome subsets of the Hub5 2000 evaluation, which - at least at the writing of this paper - is a new performance milestone (albeit not at what we measure to be human performance!). On the acoustic side, we use a score fusion of three models: one LSTM with multiple feature inputs, a second LSTM trained with speaker-adversarial multi-task learning and a third residual net (ResNet) with 25 convolutional layers and time-dilated convolutions. On the language modeling side, we use word and character LSTMs and convolutional WaveNet-style language models

Practical Hidden Voice Attacks against Speech and Speaker Recognition Systems

Voice Processing Systems (VPSes), now widely deployed, have been made significantly more accurate through the application of recent advances in machine learning. However, adversarial machine learning has similarly advanced and has been used to demonstrate that VPSes are vulnerable to the injection of hidden commands - audio obscured by noise that is correctly recognized by a VPS but not by human beings. Such attacks, though, are often highly dependent on white-box knowledge of a specific machine learning model and limited to specific microphones and speakers, making their use across different acoustic hardware platforms (and thus their practicality) limited. In this paper, we break these dependencies and make hidden command attacks more practical through model-agnostic (blackbox) attacks, which exploit knowledge of the signal processing algorithms commonly used by VPSes to generate the data fed into machine learning systems. Specifically, we exploit the fact that multiple source audio samples have similar feature vectors when transformed by acoustic feature extraction algorithms (e.g., FFTs). We develop four classes of perturbations that create unintelligible audio and test them against 12 machine learning models, including 7 proprietary models (e.g., Google Speech API, Bing Speech API, IBM Speech API, Azure Speaker API, etc), and demonstrate successful attacks against all targets. Moreover, we successfully use our maliciously generated audio samples in multiple hardware configurations, demonstrating effectiveness across both models and real systems. In so doing, we demonstrate that domain-specific knowledge of audio signal processing represents a practical means of generating successful hidden voice command attacks

Deep Learning for Environmentally Robust Speech Recognition: An Overview of Recent Developments

Eliminating the negative effect of non-stationary environmental noise is a long-standing research topic for automatic speech recognition that stills remains an important challenge. Data-driven supervised approaches, including ones based on deep neural networks, have recently emerged as potential alternatives to traditional unsupervised approaches and with sufficient training, can alleviate the shortcomings of the unsupervised methods in various real-life acoustic environments. In this light, we review recently developed, representative deep learning approaches for tackling non-stationary additive and convolutional degradation of speech with the aim of providing guidelines for those involved in the development of environmentally robust speech recognition systems. We separately discuss single- and multi-channel techniques developed for the front-end and back-end of speech recognition systems, as well as joint front-end and back-end training frameworks