The Mediating Role of Knowledge Sharing in Enhancing the Impact of Spiritual and Authentic Leadership on Organizational Innovation in Higher Education

This study aimed to investigate the influence of spiritual and authentic leadership styles on organizational innovation in Saudi universities. We examined how the influence of these leadership styles fluctuates, depending on the extent of knowledge sharing. Then we built a suggested model, using (SEM) for data analysis. The results of the study concluded that spiritual and authentic leadership have a positive influence on organizational innovation. in addition to the positive influence of knowledge sharing on organizational innovation. However, knowledge sharing plays a positive mediating role between spiritual leadership and organizational innovation, whereas this trend was not found for authentic leadership

An analysis of service quality and complaint handling in the Jordanian healthcare sector: Implications for TQM and customer retention

This study aims to investigate the interconnections among total quality management, service quality, customer retention, and moderating influence of customer complaint handling within the healthcare industry of Jordan. The paper used a quantitative approach, by using PLS-SEM as an approach selected for data analysis. 417 valid replies were gathered. The results found a positive association between total quality management and service quality (p-value < 0.05), underscoring the significance of total quality management principles in improving the provision of healthcare services. The study demonstrates a significant correlation between service quality and customer retention, thereby validating the importance of delivering exceptional healthcare experiences in boosting customer retention. Moreover, it is imperative to acknowledge that the degree of service quality plays a crucial function in facilitating the connection between total quality management and customer retention (p-value < 0.05). Furthermore, it has been demonstrated that customer complaints handling serves as a mechanism for reducing the negative effects of service quality on customer retention. The results offer useful insights for healthcare managers in Jordan, underscoring the significance of integrating total quality management practice, improving service quality, and developing efficient procedures for handling complaints. These approaches are imperative in fortifying customer interactions and augmenting customer retention rates