232,901 research outputs found

    Penerapan Metode Structural Equation Modeling (Sem) dalam Menentukan Pengaruh Kepuasan, Kepercayaan dan Mutu terhadap Kesetiaan Pasien Rawat Jalan dalam Memanfaatkan Pelayanan Rumah Sakit di RSUD Dr. Pirngadi Medan Tahun 2012

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    Implementation of Structural Equation Modeling (SEM) Method in Determining the Effects of Satisfaction, Trust, and Quality towards Out Patients' Loyalty Using Hospital Services at Dr.Pirngadi Local General Hospital Medan in 2012. SEM (Structural Equation Modeling) is a statistical technique that can analyze a relationship pattern between a latent construct and its indicators, another latent construct with the other latent constructs, and a direct incorrect measurement. SEM is a statistical techniques that can test a series of relationships simultaneously. In this research a series of simultaneous relationship - satisfaction, trust, quality, and patient's loyalty is conducted. Patients are the most important persons in the hospital, both as the consumers of the medical services and as the hospital products. The patient's loyalty is not formed in a short time, but it is based on the patient's own experience from the consistent and repeated uses of hospital. The purposes of this research are to analyze the effects of satisfaction, trust, and the quality of services towards the patients by using the SEM at Dr. Pirngadi Hospital Medan in 2012. The results of the research show that the variable of service quality influences the patient's satisfaction (p=0,001), quality influences the trust (p=0,001), quality influences the loyalty (p=0,032), the satisfaction influences the loyalty (p=0,014) and trust influences the loyalty (p=0,004). The data with Fit model based on Goodness-of Fit Index criteria result in the Chi-Square evaluation 190,011, the significant level 0,073 and the value of RMSEA (0,026), GFI (0,935), AGFI (0,899), CMIN/df (1,166), TLI (0,984), and CFI (0,989). There is an indirect effect of quality services on loyalty through the satisfaction and trust variables that they are both called interference variables

    Structural equation modeling of eBankQual scale: a study of E-Banking in India

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    This study assesses the relationship between perceived quality, brand perception and perceived value with satisfaction. For the data analysis structural equation modeling (SEM) method and path analysis method were used. A result indicates that, eBankQual model is fit to assess relationship between service quality, brand perception and perceived value with overall customers’ satisfaction in e-banking service. Result of regression SEM indicates that, all 14 variables found significant and good predictors of overall satisfaction in e-banking services. However, result of SEM analysis indicates that, data supports to eBankQual model and dimensions Compensation, Convenience, Contact Facilities, Easy to Use, Responsiveness, Cost Effectiveness and System Availability including brand perception and perceived value were found more significant factors in the eBankQual model.Structural Equation Modeling, Service quality, Brand perception, Perceived value, Satisfaction

    On the Use of Formative Measurement Specifications in Structural Equation Modeling: A Monte Carlo Simulation Study to Compare Covariance-Based and Partial Least Squares Model Estimation Methodologies

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    The broader goal of this paper is to provide social researchers with some analytical guidelines when investigating structural equation models (SEM) with predominantly a formative specification. This research is the first to investigate the robustness and precision of parameter estimates of a formative SEM specification. Two distinctive scenarios (normal and non-normal data scenarios) are compared with the aid of a Monte Carlo simulation study for various covariance-based structural equation modeling (CBSEM) estimators and various partial least squares path modeling (PLS-PM) weighting schemes. Thus, this research is also one of the first to compare CBSEM and PLS-PM within the same simulation study. We establish that the maximum likelihood (ML) covariance-based discrepancy function provides accurate and robust parameter estimates for the formative SEM model under investigation when the methodological assumptions are met (e.g., adequate sample size, distributional assumptions, etc.). Under these conditions, ML-CBSEM outperforms PLS-PM. We also demonstrate that the accuracy and robustness of CBSEM decreases considerably when methodological requirements are violated, whereas PLS-PM results remain comparatively robust, e.g. irrespective of the data distribution. These findings are important for researchers and practitioners when having to choose between CBSEM and PLS-PM methodologies to estimate formative SEM in their particular research situation.PLS, path modeling, covariance structure analysis, structural equation modeling, formative measurement, simulation study

    Antecedents of consumer brand loyalty in the Chilean wine industry

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    The wine industry has become fiercely competitive worldwide, and consumers are increasingly exposed to a wider range of wines in retail outlets. Therefore, wineries need to develop and build consumer loyalty toward their brands. The authors empirically test a model of wine brand loyalty in a Latin American context which considers wine brand trust, brand satisfaction, wine knowledge and wine experience as antecedents. Hypotheses are tested with structural equation modeling (SEM). Findings show that wine experience is positively related to brand trust and brand satisfaction. In addition, results show that consumer satisfaction with a wine brand is the strongest driver of brand loyalty

    Model Servqual Dengan Pendekatan Structural Equation Modeling (Studi Pada Mahasiswa Sistem Informasi)

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    Penelitian ini berjudul “MODEL SERVQUAL DENGAN PENDEKATAN STRUCTURAL EQUATION MODELING (Studi Pada Mahasiswa Sistem Informasi)”. Tujuan penelitian ini adalah untuk mengetahui model Servqual dengan pendekatan Structural Equation Modeling pada mahasiswa sistem informasi. Peneliti memutuskan untuk mengambil sampel sebanyak 100 responden. Untuk menguji model digunakan analisis SEM. Hasil penelitian menunjukkan bahwa tangibility, reliability responsiveness, assurance dan emphaty mempunyai pengaruh yang positif signifikan terhadap kepuasan mahasiswa sistem informasi

    On the Use of Formative Measurement Specifications in Structural Equation Modeling: A Monte Carlo Simulation Study to Compare Covariance-Based and Partial Least Squares Model Estimation Methodologies

    Get PDF
    The broader goal of this paper is to provide social researchers with some analytical guidelines when investigating structural equation models (SEM) with predominantly a formative specification. This research is the first to investigate the robustness and precision of parameter estimates of a formative SEM specification. Two distinctive scenarios (normal and non-normal data scenarios) are compared with the aid of a Monte Carlo simulation study for various covariance-based structural equation modeling (CBSEM) estimators and various partial least squares path modeling (PLS-PM) weighting schemes. Thus, this research is also one of the first to compare CBSEM and PLS-PM within the same simulation study. We establish that the maximum likelihood (ML) covariance-based discrepancy function provides accurate and robust parameter estimates for the formative SEM model under investigation when the methodological assumptions are met (e.g., adequate sample size, distributional assumptions, etc.). Under these conditions, ML-CBSEM outperforms PLS-PM. We also demonstrate that the accuracy and robustness of CBSEM decreases considerably when methodological requirements are violated, whereas PLS-PM results remain comparatively robust, e.g. irrespective of the data distribution. These findings are important for researchers and practitioners when having to choose between CBSEM and PLS-PM methodologies to estimate formative SEM in their particular research situation.marketing ;

    Work-Family Conflict and Job Satisfaction: the Mediating Role of Person-Organization Fit Study on Employees of the BRI Aceh Region

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    The objective of this research is to analyze the influence of person–organizationfit (P-O fit) on work–family conflict (WFC) and job satisfaction (JS) relationships atBank Rakyat Indonesia, Aceh Regional in Banda Aceh. The sample includes 127employees, those who have worked more than two years. The data are collectedvia questionnaire. The equipment of data analysis is structural equation modeling(SEM), which proceeds using analysis of moment structure (AMOS). The results ofthe study show the varible P-O fit role as a mediator variable in the relationshipof WFC and job satisfaction. WFC does not have a direct effect on job satisfaction.&nbsp
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