A Collaborative Platform to Support the Enterprise 2.0 in Active Interactions with Customers

In recent years a new model of Enterprise 2.0, which interacts actively with customers using web 2.0 tools (chat, forum, blog, wiki), is developing. The enterprises, listening opinions and suggestions of customers, can improve the product/service. For a company, customer's opinions are very important both for the improvement of products and also for the reinforcement of the customer loyalty. The customer will be motivated to be loyal if the enterprise shows a strong attention to his/her needs. This paper presents a model of a collaborative and interactive platform that supports the Enterprise 2.0 in the management of communications and relationships with all stakeholder of the supply chain and in particular with customers. A good e-reputation of the company improves business performances

Automated web-based analysis and visualization of spatiotemporal data

Most data are associated with a place, and many are also associated with a moment in time, a time interval, or another linked temporal component. Spatiotemporal data (i.e., data with elements of both space and time) can be used to assess movement or change over time in a particular location, an approach that is useful across many disciplines. However, spatiotemporal data structures can be quite complex, and the datasets very large. Although GIS software programs are capable of processing and analyzing spatial information, most contain no (or minimal) features for handling temporal information and have limited capability to deal with large, complex multidimensional spatiotemporal data. A related problem is how to best represent spatiotemporal data to support efficient processing, analysis, and visualization. In the era of "big data," efficient methods for analyzing and visualizing large quantities of spatiotemporal data have become increasingly necessary. Automated processing approaches, when made scalable and generalizable, can result in much greater efficiency in spatiotemporal data analysis. The growing popularity of web services and server-side processing methods can be leveraged to create systems for processing spatiotemporal data on the server, with delivery of output products to the client. In many cases, the client can be a standard web browser, providing a common platform from which users can interact with complex server-side processing systems to produce specific output data and visualizations. The rise of complex JavaScript libraries for creating interactive client-side tools has enabled the development of rich internet applications (RIA) that provide interactive data exploration capabilities and an enhanced user experience within the web browser. Three projects involving time-series tsunami simulation data, potential human response in a tsunami evacuation scenario, and large sets of modeled time-series climate grids were conducted to explore automated web-based analysis, processing, and visualization of spatiotemporal data. Methods were developed for efficient handling of spatiotemporal data on the server side, as well as for interactive animation and visualization tools on the client side. The common web browser, particularly when combined with specialized server side code and client side RIA libraries, was found to be an effective platform for analysis and visualization tools that quickly interact with complex spatiotemporal data. Although specialized methods were developed to for each project, in most cases those methods can be generalized to other disciplines or computational domains where similar problem sets exist

State-of-the Art and trends in the Systematic Development of Rich Internet Applications

Rich Internet Applications (RIAs) are widely adopted Web applications that add the richer interaction, presentation, and client-side computation capabilities of desktop applications to the Web. However, the evolution from Web applications towards RIAs comes at the cost of increased complexity in their development. For this reason, a wide variety of tools and technologies have been proposed in order to streamline their development effort. This paper investigates the current state of the art of the RIA development approaches. The review shows that the current industrial development practice lacks a comprehensive approach to RIA development, supporting all the development steps from the design to implementation, test and maintenance, and helping identifying correct design choices. This is in part due to the severe fragmentation of current RIA technologies that prevents the adoption of a commonly recognized set of best practices resulting in ad-hoc development processes. These aspects are in part treated by research methodologies and some innovative industrial solutions, but also these approaches present some limitations. The paper identifies future research directions for RIAs to fully support their development process and to support their design in a more comprehensive and systematic way, from both industrial and research perspectives