State Maintenance and its Impact on the Performability of Multi-tiered Internet Services

In this paper, we evaluate the performance, availability, and combined performability of four soft state maintenance strategies in two multi-tier Internet services, an online book store and an auction service. To take soft state and service latency into account, we propose an extension of our previous quantification methodology, and novel availability and performability metrics. Our results demonstrate that storing the soft state in a database can achieve better performability than storing it in main memory, even when the state is efficiently replicated. Strategies that offload the handling of soft state from the database increase the load on other tiers and, consequently, increase the impact of faults in these tiers on service availability. Based on these results, we conclude that service designers need to provision the cluster and balance the load with availability and cost, as well as performance, in mind

Availability modeling and evaluation of web-based services - A pragmatic approach

Cette thèse porte sur le développement d’une approche de modélisation pragmatique permettant aux concepteurs d’applications et systèmes mis en oeuvre sur le web d’évaluer la disponibilité du service fourni aux utilisateurs. Plusieurs sources d’indisponibilité du service sont prises en compte, en particulier i) les défaillances matérielles ou logicielles affectant les serveurs et ii) des dégradations de performance (surcharge des serveurs, temps de réponse trop long, etc.). Une approche hiérarchique multi-niveau basée sur une modélisation de type performabilité est proposée, combinant des chaînes de Markov et des modèles de files d’attente. Les principaux concepts et la faisabilité de cette approche sont illustrés à travers l’exemple d’une agence de voyage. Plusieurs modèles analytiques et études de sensibilité sont présentés en considérant différentes hypothèses concernant l’architecture, les stratégies de recouvrement, les fautes, les profils d’utilisateurs, et les caractéristiques du trafic. ABSTRACT : This thesis presents a pragmatic modeling approach allowing designers of web-based applications and systems to evaluate the service availability provided to the users. Multiple sources of service unavailability are taken into account, in particular i) hardware and software failures affecting the servers, and ii) performance degradation (overload of servers, very long response time, etc.). An hierarchical multi-level approach is proposed based on performability modeling, combining Markov chains and queueing models. The main concepts and the feasibility of this approach are illustrated using a web-based travel agency. Various analytical models and sensitivity studies are presented considering different assumptions with respect to the architectures, recovery strategies, faults, users profile and traffic characteristics