886,591 research outputs found
Myths and Realities about Online Forums in Open Source Software Development: An Empirical Study
The use of free and open source software (OSS) is gaining momentum due to the
ever increasing availability and use of the Internet. Organizations are also
now adopting open source software, despite some reservations, in particular
regarding the provision and availability of support. Some of the biggest
concerns about free and open source software are post release software defects
and their rectification, management of dynamic requirements and support to the
users. A common belief is that there is no appropriate support available for
this class of software. A contradictory argument is that due to the active
involvement of Internet users in online forums, there is in fact a large
resource available that communicates and manages the provision of support. The
research model of this empirical investigation examines the evidence available
to assess whether this commonly held belief is based on facts given the current
developments in OSS or simply a myth, which has developed around OSS
development. We analyzed a dataset consisting of 1880 open source software
projects covering a broad range of categories in this investigation. The
results show that online forums play a significant role in managing software
defects, implementation of new requirements and providing support to the users
in open source software and have become a major source of assistance in
maintenance of the open source projects
A Research Agenda for Studying Open Source I: A Multi-Level Framework
This paper presents a research agenda for studying information systems using open source software A multi-level research model is developed at five discrete levels of analysis: (1) the artifact; (2) the individual; (3) the team, project, and community; (4) the organization; and (5) society. Each level is discussed in terms of key issues within the level. Examples are based on prior research. In a companion paper, [Niederman, et al 2006], we view the agenda through the lens of referent discipline theories
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