The STIN in the Tale: A Socio-technical Interaction Perspective on Networked Learning

In this paper, we go beyond what have been described as 'mechanistic' accounts of e-learning to explore the complexity of relationships between people and technology as encountered in cases of networked learning. We introduce from the social informatics literature the concept of sociotechnical interaction networks which focus on the interplay between participants, technology, learning artefacts and practices. We apply this concept to case material drawn from transnational trade union education to identify and to analyse three aspects of networked learning: the local sociotechnical networks of learners; the construction of an overarching, global sociotechnical network for learning; and the evolution of such networks over time. Finally we identify issues for further research highlighted by these models

Use of Social Media for Internal and External Collaboration: Evidence from US Local Governments

abstract: This dissertation examines the use of social media technologies by US local governments for internal and external collaboration. Collaboration is defined as the process of working together, pooling resources, sharing information and jointly making decisions to address common issues. The need for greater collaboration is evident from numerous examples in which public agencies have failed to effectively collaborate and address complex challenges. Meanwhile, the rise of social computing promises the development of ‘cultures of participation’ that enhance collaborative learning and knowledge production as part of everyday work. But beyond these gaps and expectations, there has been little systematic empirical research investigating the use of these powerful and flexible technologies for collaboration purposes. In line with prior research, my dissertation draws on sociotechnical and resource dependence theoretical approaches to examine how the interaction between technological and social context of an organization determine the adoption and use of a technology for a task. However, in a break with prior work that often aggregates social media technologies as one class of technology, this dissertation theorizes different classes of social media based on their functionality and purpose. As a result, it develops more explicit means by which organization, technical, and environmental context matter for effective collaboration. Based on the aforementioned theoretical approaches, the dissertation develops a theoretical model and several hypotheses, which it tests using a unique 2012 national survey of local governments in the US conducted by the Center for Science, Technology and Environmental Policy Studies at ASU. Overall, the findings of this dissertation highlight that the adoption and use of social media technologies for collaboration purposes can be understood as an outcome of stakeholder participation, innovativeness, and social media type. Insights from this dissertation contribute both to our theoretical understanding about social media technology adoption and use in government and provide useful information for agencies.Dissertation/ThesisDoctoral Dissertation Public Administration 201

Risk media and the end of anonymity

Whereas threats from twentieth century 'broadcast era' media were characterised in terms of ideology and ‘effects', today the greatest risks posed by media are informational. This paper argues that digital participation as the condition for the maintenance of today's self identity and basic sociality has shaped a new principal media risk of the loss of anonymity. I identify three interrelated key features of this new risk. Firstly, basic communicational acts are archival. Secondly, there is a diminishment of the predictable 'decay time' of media. And, thirdly, both of these shape a new individual and organizational vulnerability of 'emergence' – the haunting by our digital trails. This article places these media risks in the context of the shifting nature and function of memory and the potential uses and abuses of digital pasts

Social Technologies and Informal Knowledge Sharing within and across Organizations

This doctoral dissertation is focused on both empirical and conceptual contributions relative to the roles social technologies play in informal knowledge sharing practices, both within and across organizations. Social technologies include (a) traditional social technologies (e.g., email, phone and instant messengers), (b) emerging social networking technologies commonly known as social media, such as blogs, wikis, major public social networking sites (e.g., Facebook, Twitter and LinkedIn), and (c) enterprise social networking technologies controlled by a host organization ( e.g., SocialText). The rapid uptake of social technologies, combined with growing interest in their broader social implications, raises pertinent questions about uses for knowledge sharing in organizations. The work reported in this thesis is motivated by two broad phenomena: (1) the importance of informal knowledge-sharing in organizations and (2) the rapid rise in the variety and prevalence of social technologies. The empirical basis of this research is a field study focused on the uses of social technologies by knowledge workers, specifically those in consulting firms. Building from the theoretical lenses of sociomateriality, structuration, and technological frames, the findings from this work advances our understanding of: (1) the ways social technologies are used in combination as a suite of tools, (2) the ways in which organizational norms, policies, and arrangements shape the uses of social technologies for knowledge practices, and (3) the variations in uses of social technologies by different groups of knowledge workers. The theoretical contribution of this work is to conceptualize the suite of social technologies used to support and enable knowledge workers is a more useful approach than the single-technological-tool-in-isolation approach, which is the norm in studies of computing. A second contribution of this work is to situate social technologies-in-use through incorporating complementary theoretical concepts: technology-mediated knowledge practices, social structures of organizations, and workers\u27 distinct interpretations of social technologies (technological frames). Practical implications arising from this study both inform the ways social technologies can be collectively integrated in work practices and inform the design and implementation of social technologies for accommodating different needs and preferences of knowledge workers. This research also generates insight into how organizations can craft policies that realistically regulate the use of social technologies, while empowering individual workers to optimize their knowledge sharing capacity by supporting informal engagement via social technologies

Stimulating industrial ecosystems with sociotechnical imaginaries: The case of Renault Innovation Community

International audienceFacing the necessity to increase their innovation capabilities in a more and more holistic context, companies are creating new collaborative organizations aiming to collectively explore potential radical innovation fields. In this paper, we propose to study the nature of these new collectives for innovation through two managerial patterns: objects of collaboration and organizational mechanisms of coordination. Based on longitudinal collaborative research with the French carmaker Renault, the research analyses the case of the Renault Innovation Community, which involved members in original collaboration features to stimulate the industrial ecosystem of mobility and to support the potential emergence of new ecosystems. The main results of the empirical research underlined that: (1) objects of collaboration surpassed the detection of societal expectations to focus on sociotechnical imaginaries stimulation and dissemination; and (2) organizational mechanisms of collaboration exceed open innovation logics to focus on the collective building of favorable emergence conditions for new industrial ecosystems

The User Experience of Participation: Tracing the Intersection of Sociotechnical Design and Cultural Practice in Digital Ecosystems

In this dissertation, I combine methods from Technical Communication, Cultural and Media Studies, and User Experience Design to trace the social and creative practices of social web participants. Using actor network theory, I explore the concept of participation as social and creative practice that demands coordinative knowledge work enacted within a cultural space. Leveraging the insight gained from this research, I develop the user experience of participation as a research and design methodology that privileges the movement of people and information in order to structure and re-structure social connections. I explore this methodology through three intersections between people and technology. The first is between the practices of digital participants within online cultures and the policies aimed at regulating their social and creative work. Second, participation is defined in the ways that local exigency of participants intersects with the implementation of regulations and policies through technological design. Finally, a third intersection appears when participants work to restructure their relationships to policies and technologies through coordinative knowledge work that uncovers and links information within digital ecosystems