Social Intelligence Design for Mediated Communication

Without abstract

Social Intelligence Design in Ambient Intelligence

This Special Issue of AI and Society contains a selection of papers presented at the 6th Social Intelligence Design Workshop held at ITC-irst, Povo (Trento, Italy) in July 2007. Being the 6th in a series means that there now is a well-established and also a growing research area. The interest in this research area is growing because, among other things, current computing technology allows other than the traditional efficiency-oriented applications associated with computer science and interface technology. For example, in Ambient Intelligence (AmI) applications we look at sensor-equipped environments and devices (robots, smart furniture, virtual humans and pets) that support their human inhabitants during their everyday activities. These everyday activities also include computer-mediated communication, collaboration and community activities

Conversational Agents, Humorous Act Construction, and Social Intelligence

Humans use humour to ease communication problems in human-human interaction and \ud in a similar way humour can be used to solve communication problems that arise\ud with human-computer interaction. We discuss the role of embodied conversational\ud agents in human-computer interaction and we have observations on the generation\ud of humorous acts and on the appropriateness of displaying them by embodied\ud conversational agents in order to smoothen, when necessary, their interactions\ud with a human partner. The humorous acts we consider are generated spontaneously.\ud They are the product of an appraisal of the conversational situation and the\ud possibility to generate a humorous act from the elements that make up this\ud conversational situation, in particular the interaction history of the\ud conversational partners

Human Error Management Paying Emphasis on Decision Making and Social Intelligence -Beyond the Framework of Man-Machine Interface Design-

How latent error or violation induces a serious accident has been reviewed and a proper addressing measure of this has been proposed in the framework of decision making, emotional intelligence (EI) and social intelligence (SI) of organization and its members. It has been clarified that EI and SI play an important role in decision making. Violations frequently occur all over the world, although we definitely understand that we should not commit violations, and a secret to prevent this might exist in the enhancement of both social intelligence and reliability. The construction of social structure or system that supports organizational efforts to enhance both social intelligence and reliability would be essential. Traditional safety education emphasizes that it is possible to change attitudes or mind toward safety by means of education. In spite of this，accidents or scandals frequently occur and never decrease. These problems must be approached on the basis of the full understanding of social intelligence and limited reasonability in decision making. Social dilemma (We do not necessarily cooperate in spite of understanding its importance, and we sometimes make decision not to select cooperative behavior. Non-cooperation gives rise to a desirable result for an individual. However, if all take non-cooperative actions, undesirable results are finally induced to all.) must be solved in some ways and the transition from relief (closed) society to global (reliability) society must be realized as a whole. New social system, where cooperative relation can be easily and reliably obtained, must be constructed to support such an approach and prevent violation-based accidents

Aspects of Sex Differences: Social Intelligence vs. Creative Intelligence

In this article, we argue that there is an essential difference between social intelligence and creative intelligence, and that they have their foundation in human sexuality. For sex differences, we refer to the vast psychological, neurological, and cognitive science research where problem-solving, verbal skills, logical reasoning, and other topics are dealt with. Intelligence tests suggest that, on average, neither sex has more general intelligence than the other. Though people are equals in general intelligence, they are different in special forms of intelligence such as social intelligence and creative intelligence, the former dominant in women, the latter dominant in men. The dominance of creative intelligence in men needs to be explained. The focus of our research is on the strictly anthropological aspects, and consequently our explanation for this fact is based on the male-female polarity in the mating systems. Sexual dimorphism does not only regard bodily differences but implies different forms of sex life. Sex researchers distinguish between two levels of sexual intercourse: procreative sex and recreational sex, and to these we would add “creative sex.” On all three levels, there is a behavioral difference between men and women, including the subjective experience. These differences are as well attributed to culture as genetically founded in nature. Sexual reproduction is only possible if females cooperate. Their biological inheritance makes females play a decisive role in mate choice. Recreational sex for the purpose of pleasure rather than reproduction results from female extended sexual activity. Creative sex, on the contrary, is a specifically male performance of sexuality. We identify creative sex with eroticism. Eroticism evolved through the transformation of the sexual drive into a mental state of expectation and fantasizing. Hence, sex differences (that nowadays are covered up by cultural egalitarianism) continue to be the evolutionary origin of the difference between social and creative intelligence

Psychopathic Personality Traits as a Moderator of the Relationship Between Social Intelligence and Relational Aggression

Social intelligence has been identified as one of many predictors of relational aggression. It is likely that a certain level of social intelligence may be necessary for relationally aggressive behaviors to be effective (e.g., some ability to understand human behavior is necessary to effectively harm others through the manipulation of status, social relationships, or sense of belonging). And yet, social intelligence is unlikely to be sufficient to produce relationally aggressive behavior. Merely because someone has the requisite levels of social intelligence to use relational aggression does not mean that he or she will be motivated to do so. There is some evidence that empathy moderates the relationship between relational aggression and social intelligence (i.e., high empathy may suppress the relationship between relational aggression and social intelligence). We used hierarchical multiple regression to examine psychopathic personality traits as a potential moderator of the predicted relationship between relational aggression and social intelligence in a college student sample (N = 274). As predicted, psychopathic traits moderated the relationship between relational aggression and social intelligence (i.e., as psychopathic traits increased, the relationship between social intelligence and relational aggression grew stronger); however, the relationship between social intelligence and relational aggression was negative. Thus, students higher in social intelligence endorsed less relationally aggressive behaviors

Methods of Teaching Social Intelligence and its Impact on Service Quality

Current literature on social intelligence was reviewed and analyzed and most was focused on the general understanding of social intelligence and methods of measurement. There is little literature that connects social intelligence to the business world and none that focuses on the hospitality industry. It is important to fill the gap in research because social intelligence could have a significant impact on service quality, which in turn affects revenues. The current literature provides a good foundation, but more research is needed in the hospitality industry to determine the impact social intelligence actually has on service quality. Experimentation utilizing several measurement techniques from the literature could help add to the research and bridge the gap between social intelligence and service quality in the hospitality industry