M-government Implementation: A Comparative Study between a Developed and a Developing Country

From the beginning of the 21st century, the development and proliferation of mobile technologies has seen the fastest uptake of a technological innovation in history, with more than 7 billion mobile subscriptions worldwide (ITU, 2015). It has multi-faceted advantages; such as low price, convenience, lower infrastructure requirements and near ubiquity; which make it suitable for all forms of business communication and services, as well as government services. However, m-government development worldwide has so far been uneven. While governments in the developed world are adopting m-services as an extension of their existing e-government and web based online services, some developing countries are experimenting with m-services by leapfrogging entire generations of technologies, such as those that are web based. As such, their adoption and implementation processes often follow quite different trajectories, and lessons from both developed and developing countries are not widely shared and understood. Consequently, many of these initiatives, particularly in developing countries, are failing to yield the expected positive outcomes or falling to ‘scale up’ (Kervenoael, Palmer, & Cakici, 2011; Ogunleye & Van Belle, 2014). Also, m-government being a relatively recent innovation with some unique characteristics, practical guidance emerging from sound theoretical underpinnings to guide the successful implementation of these services by governments are not documented in the literature. An extensive review of contemporary literature in the area presents some valuable insights about its trends, limitations, and opportunities, but provides little information about implementation processes. Also, the extant literature on IT-enabled innovation processes is predominantly based on empirical evidence gathered from developed countries, and as such does not address the contextual and other differences arising from the unique circumstances of developing nations. Against this backdrop, this thesis addresses two research questions: First, how an m-service is implemented in the public sector? Is there a difference between developed and developing countries? Second, what knowledge can be learned or exchanged between developed and developing countries in m-service implementation by governments? The conceptual framework for this study is drawn from Rogers’ (2003; p.138) innovation-development process framework and Van de Ven et al.’s, (1999; p.25) innovation process framework. Rogers’ (2003) framework is a simple step-wise model consisting of all decisions, activities and impacts arising from recognising a problem. This includes the production of ideas and concepts through research and development, production and marketing to diffuse the innovation, and studying adoption to see if the innovation has been taken up and has had an impact. Again, Van de Ven et al.’s framework (1999), a non-linear model developed by examining fourteen different technical and administrative innovations created in large to small organisations (Schroeder et al., 1986, 1989; Angle & Van de Ven, 1989), is found to be more reliable than a stage-based model (King, 1992). Five in-depth case studies of mobile-based innovation processes (m-government services) were examined from both a developed (Australia) and a developing country (Bangladesh) using a case study method (Yin, 2009). Primary data sources include the responses from 86 interviewees, field notes, and on-site observations, while secondary data consists of relevant organisational documents and gazettes. The findings show that the mobile based innovation process model based on Rogers’ (2003) and Van de van et al.’s (1999) work needs to be extended to accommodate two significant key elements: ‘anxiety’ and ‘IT governance’, the former of which is strongly evident in developing countries and the latter in developed countries. Across the innovation path of both the developed and the developing nations, the innovators were found to be ‘anxious’ due to unforeseen and uncontrolled activities and events. The issues within ‘IT governance,’ were evident in the developed country (Australia) cases throughout the innovation process due to a customer-centric focus that emphasises citizens’ interests, whereas this was not evident in the developing country’s (Bangladesh) case studies. Other observations on the need for a ‘business case’, ‘research’ and the ‘fluid’ nature of personnel flows focused attention on the innovators when implementing m-services. No formal ‘research’ was evident in four of the five examples studied. In Bangladesh, the employment nature of IT personnel was ‘stable’ during the innovation process, whereas the theory suggested the labour force would be more ‘fluid’ in nature, with people entering and leaving employment. The thesis offers an extended model of m-service innovation in the public sector, which is applicable to both developed and developing countries, based on empirical evidence derived from research in two different countries. Addressing the gap in existing knowledge, this research develops a comprehensive framework that identifies and analyses key issues within the innovation process. The theory is augmented by the inclusion of two significant issues, ‘anxiety’ and ‘IT governance’. The thesis provides some practical recommendations and guidelines for innovators and policy makers for m-service implementation, which may increase the likelihood of success

Towards integrated island management: lessons from Lau, Malaita, for the implementation of a national approach to resource management in Solomon Islands: final report

Solomon Islands has recently developed substantial policy aiming to support inshore fisheries management, conservation, climate change adaptation and ecosystem approaches to resource management. A large body of experience in community based approaches to management has developed but “upscaling” and particularly the implementation of nation-wide approaches has received little attention so far. With the emerging challenges posed by climate change and the need for ecosystem wide and integrated approaches attracting serious donor attention, a national debate on the most effective approaches to implementation is urgently needed. This report discusses potential implementation of “a cost-effective and integrated approach to resource management that is consistent with national policy and needs” based on a review of current policy and institutional structures and examination of a recent case study from Lau, Malaita using stakeholder, transaction and financial cost analyses

Local Government planning: from data to action

Decentralisation is built on the assu mption that decentralized governme nts are more knowledgeable about and responsive to the needs of the poor. This article ex amines the role of local governments in Kenya and the ways in which they make their decisions about the allocation of resources to deliver water and sanitation services. Two major challenges are identified: i) lack of data that accurately reveal which areas are most in need; and ii) inadequate instruments for planning, monitoring and evaluation. In tackling previous shortcomings, this study i) adopts a new specific appr oach for data collection at community level, and ii) exploits these data through simple composite indicator s as policy tools that assist local government with decision-making. It concludes that accurate and compre hensive data are the basis of effective targeting and prioritization, which are fundamental to sector planning.Peer ReviewedPostprint (published version

A leadership model for e-government transformation

Since the late 1990’s governments have invested aggressively in Information and Communications Technology (ICT). This trend has paved the way for moving into the “Digital Age”. However, despite the wide use of ICT, research on e-government suggests that it has not yet reached its full potential of integration. In this paper the authors consider possible reasons for this potential shortfall, using models of adoption of innovations and relating them to egovernment. In doing so, a simple “Leadership Model” is proposed, that will lead to a profound understanding in transforming government and widen the agenda for further research. In particular, the aim of this paper is to highlight and explain of the gap that exist in the final stage of multi-stage-government maturity model by (Layne and Lee, 2001) and what is needed to overcome i

Monitoring of Spatial Data Infraestructures

SDI monitoring and evaluation is increasingly attracting the attention of both public sector bureaucrats seeking justification for providing public sources to SDI and SDI practitioners requiring a measure of success of their SDI strategy. In recent years, a shift from an intuitive to more rational SDI assessments can be observed. SDI monitoring and evaluation is becoming operational and is already part of some SDI implementations and practices. Based on an analysis of the operational monitoring systems of the Dutch national SDI (GIDEON), the European SDI (INSPIRE) and the Catalan SDI (IDEC). We describe, analyze and compare comprehensively the design and application of operational SDI monitoring systems and identify common issues to be taken into account for monitoring of SDIs. This can support further improvement of evaluation practices and operational setups of SDI monitoring systems

Gender Equality in the Labor Market in the Philippines

This report on gender equality in the labor market in the Philippines is drawn from studies by a team of international consultants selected by the Asian Development Bank (ADB) for a technical assistance project on promoting gender equality in Asian labor markets for inclusive growth, implemented in cooperation with the International Labour Office (ILO), Bangkok. This report comprises a gendered analysis of the Philippines’ labor market, policies, and legislation, and provides recommendations for policies and legislation that have the potential to expand or improve employment and work opportunities for women in specific sectors in the Philippines. The report provides a summary of findings and recommendations that are specifically relevant for the Philippines from an analysis of gender equality and the labor markets in Cambodia, Kazakhstan, and the Philippines, and two global good practice reviews: one on social and economic policy and the other on legislation (ADB 2013a; ADB and ILO 2013a; ADB and ILO 2013b)

A global framework for action to improve the primary care response to chronic non-communicable diseases: a solution to a neglected problem.

BACKGROUND: Although in developing countries the burden of morbidity and mortality due to infectious diseases has often overshadowed that due to chronic non-communicable diseases (NCDs), there is evidence now of a shift of attention to NCDs. DISCUSSION: Decreasing the chronic NCD burden requires a two-pronged approach: implementation of the multisectoral policies aimed at decreasing population-level risks for NCDs, and effective and affordable delivery of primary care interventions for patients with chronic NCDs. The primary care response to common NCDs is often unstructured and inadequate. We therefore propose a programmatic, standardized approach to the delivery of primary care interventions for patients with NCDs, with a focus on hypertension, diabetes mellitus, chronic airflow obstruction, and obesity. The benefits of this approach will extend to patients with related conditions, e.g. those with chronic kidney disease caused by hypertension or diabetes. This framework for a "public health approach" is informed by experience of scaling up interventions for chronic infectious diseases (tuberculosis and HIV). The lessons learned from progress in rolling out these interventions include the importance of gaining political commitment, developing a robust strategy, delivering standardised interventions, and ensuring rigorous monitoring and evaluation of progress towards defined targets. The goal of the framework is to reduce the burden of morbidity, disability and premature mortality related to NCDs through a primary care strategy which has three elements: 1) identify and address modifiable risk factors, 2) screen for common NCDs and 3) and diagnose, treat and follow-up patients with common NCDs using standard protocols. The proposed framework for NCDs borrows the same elements as those developed for tuberculosis control, comprising a goal, strategy and targets for NCD control, a package of interventions for quality care, key operations for national implementation of these interventions (political commitment, case-finding among people attending primary care services, standardised diagnostic and treatment protocols, regular drug supply, and systematic monitoring and evaluation), and indicators to measure progress towards increasing the impact of primary care interventions on chronic NCDs. The framework needs evaluation, then adaptation in different settings. SUMMARY: A framework for a programmatic "public health approach" has the potential to improve on the current unstructured approach to primary care of people with chronic NCDs. Research to establish the cost, value and feasibility of implementing the framework will pave the way for international support to extend the benefit of this approach to the millions of people worldwide with chronic NCDs