Serviceological View of the Development of a Person Trip Survey Application

Abstract We are planning to introduce a new public transportation system, called the Smart Access Vehicle (SAV) system, to Hakodate city. For this purpose, since November 2012 we have been conducting a PT survey in which people run the dedicated smartphone application that we are developing. The process of developing the application forms the so-called 'design-service loop', consisting of design by simulation, implementation in the real world, and analysing/modelling. Up to now, we have iterated the loo