Service Performance Evaluation in Large Railway Station in Indonesia

People need transportation for social and economic daily activities. Since road network usually experience traffic congestion, railroad is one of good alternatives. People will choose train as a public transportation if there is a good service performance. In accordance with domestic and International social and economic activities in Indonesia, national and International service standard is important. The aim of this study is to evaluate the service performance of large railway station in a large city in developing country. Bandung large railway station is carried out as a case study. Indonesian transportation minister regulation No. 48 year 2015 regarding people transport by train and Department for Transport Scotland, 2015 regarding design standards for accessible railway stations used as the standards. Results indicated that waiting room, boarding room, and prayer room fulfill the standards while restroom, lighting, and air-conditioner are unfulfilled. Furthermore, improvement, routine inspection, and maintenance have to be implemented consistently

Model-driven performance evaluation for service engineering

Service engineering and service-oriented architecture as an integration and platform technology is a recent approach to software systems integration. Software quality aspects such as performance are of central importance for the integration of heterogeneous, distributed service-based systems. Empirical performance evaluation is a process of measuring and calculating performance metrics of the implemented software. We present an approach for the empirical, model-based performance evaluation of services and service compositions in the context of model-driven service engineering. Temporal databases theory is utilised for the empirical performance evaluation of model-driven developed service systems

Evaluation of the Parentline Plus helpline: key findings

This report describes an evaluation of the Parentline helpline, carried out in 2006. It builds on the findings of an earlier evaluation, conducted by the authors between August 2002 and March 2003. The current evalaution focused on callers' perceptions of the helpline service, in order to determine whether the characteristics of callers using the service, and their reported perceptions of using the helpline, differed from callers interviewed in the original evaluation four years ago. More broadly, the evaluation aimed to inform the future development of Parentline services, by gathering detailed information on the extend to which callers' perceived needs were met by the universal helpline service

Manufacturing advisory service in the East Midlands – historical evaluation

A report on the longitudinal evaluation of the Manufacturing Advisory Service (MAS) covering the period from its establishment in 2005. The evaluation looks at net economic impact and the appropriateness of the design and delivery of the service, in addition to identifying any areas for improvement

The answers are within me. An evaluation of a person centred counselling service for men at HMP Doncaster who have had experience of domestic violence 2005-2007

This report is the second year evaluation of the person centred counselling service for male victims and perpetrators of domestic violence at HMP Doncaster in 2006/7. This report follows on from the previous year's evaluation, Raging Anger Within Me, which evaluated this project in 2005/6. Initiated by the Doncaster Rape and Sexual Abuse Counselling Centre (DRSACC), the second year of counselling service delivery was also funded by Lloyds TSB and the Tudor Trust. The report provides a background to the service offered, details the key factors in the service's success and makes recommendations for the future sustainability of this innovative service. The report also contains a particularly interesting section detailing how the appropriateness of the service is perceived by experienced prison staff

An evaluation of a school counselling service with direct links to Child and Adolescent Mental Health (CAMH) services

An evaluation of a Scottish secondary school-based counselling service for students aged 11 to 18 is presented. Improvement in student emotional well-being was measured using the Young Persons Clinical Outcomes for Routine Evaluation (YP CORE) questionnaire and participant questionnaires which were developed for the study. Significant improvements were found, following counselling, for functioning, problems and well-being, with all three showing a large effect size. The counselling service was rated as helpful by the majority of the participating students, referrers and guidance staff. These findings are analysed with reference to the unique structure of this school counselling service with its governance framework integrated into the local Child and Adolescent Mental Health (CAMH) service

Development of a Web-based land evaluation system and its application to population carrying capacity assessment using .Net technology

The multi-disciplinary approach used in this study combines the state-of-the-art IT technology with an elaborated land evaluation methodology and results in a Web-based land evaluation system (WLES). The WLES is designed in such a way that the system operates both as a Web Application and as a Web Service. Implemented on top of the .NET platform, the WLES has a loosely coupled multi-layer structure which seamlessly integrates the domain knowledge of land evaluation and the soil database. The Web Service feature makes the WLES suitable to act as a building block of a larger system such as that of the population carrying capacity (PCC) assessment. As a reference application, a framework is made to assess the PCC on the basis of the production potential calculations which are available through the WLES Web Service interface

Service users' experiences of a brief intervention service for children and adolescents : a service evaluation

Ten per cent of young people experience mental health difficulties at any one time. Prevention and early intervention leads to better prognosis for young people's mental well-being in the short and long term. Child and Adolescent Mental Health Services (CAMHS) must be able to provide swift and effective interventions for a range of difficulties to meet this need. This paper presents a service evaluation of the Brief Intervention Service in North Lincolnshire CAMHS. Nine young people and/or their families took part in semi-structured interviews that aimed to explore their experiences of receiving an intervention from the service. Template analysis was carried out to draw out themes from the interview transcripts. The three a priori themes were treatment outcomes, areas for potential improvement, and things that are working well; and an additional two emergent themes were emotional experience and managing practical barriers. In addition, all participants were asked about their satisfaction with the service and whether they would recommend the service to others. One hundred per cent reported feeling respected by their clinician when asked directly, and all felt that the service would be helpful for other young people and families. Overall, families were satisfied with the service and reported outcomes including improvements in symptomatology and family functioning. Specific recommendations as to how the service could be improved were made, which related to difficulties accessing the service, the content of the sessions, and communication within the service and with other services