Artificial Intelligence for Online Review Platforms - Data Understanding, Enhanced Approaches and Explanations in Recommender Systems and Aspect-based Sentiment Analysis

The epoch-making and ever faster technological progress provokes disruptive changes and poses pivotal challenges for individuals and organizations. In particular, artificial intelligence (AI) is a disruptive technology that offers tremendous potential for many fields such as information systems and electronic commerce. Therefore, this dissertation contributes to AI for online review platforms aiming at enabling the future for consumers, businesses and platforms by unveiling the potential of AI. To achieve this goal, the dissertation investigates six major research questions embedded in the triad of data understanding of online consumer reviews, enhanced approaches and explanations in recommender systems and aspect-based sentiment analysis