Inter-Domain Integration of Services and Service Management

The evolution of the global telecommunications industry into an open services market presents developers of telecommunication service and management systems with many new challenges. Increased competition, complex service provision chains and integrated service offerings require effective techniques for the rapid integration of service and management systems over multiple organisational domains. These integration issues have been examined in the ACTS project Prospect by developing a working set of integrated, managed telecommunications services for a user trial. This paper presents the initial results of this work detailing the technologies and standards used, the architectural approach taken and the application of this approach to specific services

Experiences in Integrated Multi-Domain Service Management

Increased competition, complex service provision chains and integrated service offerings require effective techniques for the rapid integration of telecommunications services and management systems over multiple organisational domains. This paper presents some of the results of practical development work in this area, detailing the technologies and standards used, the architectural approach taken and the application of this approach to specific services. This work covers the integration of multimedia services, broadband networks, service management and network management, though the detailed examples given focus specifically on the integration of services and service management

Monitoring extensions for component-based distributed software

This paper defines a generic class of monitoring extensions to component-based distributed enterprise software. Introducing a monitoring extension to a legacy application system can be very costly. In this paper, we identify the minimum support for application monitoring within the generic components of a distributed system, necessary for rapid development of new monitoring extensions. Furthermore, this paper offers an approach for design and implementation of monitoring extensions at reduced cost. A framework of basic facilities supporting the monitoring extensions is presented. These facilities handle different aspects critical to the monitoring process, such as ordering of the generated monitoring events, decoupling of the application components from the components of the monitoring extensions, delivery of the monitoring events to multiple consumers, etc.\ud The work presented in this paper is being validated in the prototype of a large distributed system, where a specific monitoring extension is built as a tool for debugging and testing the application behaviour.\u

Internet Accounting

This article provides an introduction to Internet accounting and discusses the status of related work within the IETF and IRTF, as well as certain research projects. Internet accounting is different from accounting in POTS. To understand Internet accounting, it is important to answer questions like "what is being paid for" and "who is being paid". With respect to the question "what is being paid for" a distinction can be made between transport accounting and content accounting. Transport accounting is interesting since techniques like DiffServ enable the provision of different quality of service classes; each class will be charged differently to avoid all users selecting the same top-level class. The interest in content accounting finds its roots in the fast growth of commercial offerings over the Internet; examples of such offerings include remote video and software distribution. The question "who is being paid" has two possible answers: the network provider or the owner of the content. The case in which the network provider issues the bill is called provider-based accounting. Since this case will become more and more important, this article introduces a new architecture for provider-based accounting

Multimedia resources: An information model and its application to an MPEG2 video codec

Still today, diagnosing a problem with multimedia resources, such as video and sound cards, is insufficiently automated. These resources therefore cannot be accurately managed. One reason for this is the lack of their thorough modeling. In this paper, we fulfill this need, by proposing a generic information model, which we further apply to an MPEG2 video codec. We highlight the main characteristics of this kind of codec, identify parameters that influence these characteristics, and reveal some of the trade-offs that the application developer can consider in order to design efficient software for MPEG2 codecs. In addition to the benefits of this modeling for the user and the application developer, we also show how useful it could be for the providers of distribution services, such as live video transmission. These providers can use our model to achieve resource management on an end-to-end basis

Telecommunication Services Engineering- Definitions, Architectures and Tools

This paper introduces telecommunication services engineering through a definition of services, of network architectures that run services, and of methods, techniques and tools used to develop services. We emphasize the Intelligent Network (IN), the Telecommunication Management Network (TMN) and TINA architecture

Pre-Congestion Notification (PCN) Architecture

This document describes a general architecture for flow admission and termination based on pre-congestion information in order to protect the quality of service of established, inelastic flows within a single Diffserv domain.\u

A QoS monitoring system in a heterogeneous multi-domain DVB-H platform

The MobileTV, IPTV, and DVB standards (DVB-H/T) have been defined to offer mobile users interactive multimedia services with quality of service (QoS) consistency analogous to TV services. However, the market has yet to provide effective and economical solutions for the real-time delivery of such services to the corresponding transmitters over multi-domain IP networks. The monitoring system proposed in this paper enables the QoS in the IP networks involved in the delivery of real-time multimedia content to the transmitters to be ascertained. The system utilizes the QoS parameters defined in MPEG-2 Transport Streams to detect problems occurring in the heterogeneous multi-domain IP networks. The ability to detect problems having an adverse effect on QoS allows appropriate control actions to be determined to recover the QoS across the composite IP network. The design and implementation of the proposed QoS-Monitoring system (QoS-MS) is presented, followed by analysis of experimental results that demonstrate the feasibility of the system

The Emergence of Enterprise Systems Management - A Challenge to the IS Curriculum

This paper proposes four cornerstones of a future Information Systems curriculum. It analyzes the challenges of the IS curriculum based on the development of enterprise systems, and further argues that the practice and the research into enterprise systems have progressed to a new stage resulting in the emergence of Enterprise Systems Management (ESM). Enterprise Systems Management calls for new competences and consequently represents new challenges to the IS curriculum. The paper outlines potential teaching issues and discusses the impact on the IS curriculum. Finally the paper suggests ways of approaching the challenges.No; keywords

A Generic Network and System Management Framework

Networks and distributed systems have formed the basis of an ongoing communications revolution that has led to the genesis of a wide variety of services. The constantly increasing size and complexity of these systems does not come without problems. In some organisations, the deployment of Information Technology has reached a state where the benefits from downsizing and rightsizing by adding new services are undermined by the effort required to keep the system running. Management of networks and distributed systems in general has a straightforward goal: to provide a productive environment in which work can be performed effectively. The work required for management should be a small fraction of the total effort. Most IT systems are still managed in an ad hoc style without any carefully elaborated plan. In such an environment the success of management decisions depends totally on the qualification and knowledge of the administrator. The thesis provides an analysis of the state of the art in the area of Network and System Management and identifies the key requirements that must be addressed for the provisioning of Integrated Management Services. These include the integration of the different management related aspects (i.e. integration of heterogeneous Network, System and Service Management). The thesis then proposes a new framework, INSMware, for the provision of Management Services. It provides a fundamental basis for the realisation of a new approach to Network and System Management. It is argued that Management Systems can be derived from a set of pre-fabricated and reusable Building Blocks that break up the required functionality into a number of separate entities rather than being developed from scratch. It proposes a high-level logical model in order to accommodate the range of requirements and environments applicable to Integrated Network and System Management that can be used as a reference model. A development methodology is introduced that reflects principles of the proposed approach, and provides guidelines to structure the analysis, design and implementation phases of a management system. The INSMware approach can further be combined with the componentware paradigm for the implementation of the management system. Based on these principles, a prototype for the management of SNMP systems has been implemented using industry standard middleware technologies. It is argued that development of a management system based on Componentware principles can offer a number of benefits. INSMware Components may be re-used and system solutions will become more modular and thereby easier to construct and maintain