Exploring User Satisfaction in a Tutorial Dialogue System

Abstract User satisfaction is a common evaluation metric in task-oriented dialogue systems, whereas tutorial dialogue systems are often evaluated in terms of student learning gain. However, user satisfaction is also important for such systems, since it may predict technology acceptance. We present a detailed satisfaction questionnaire used in evaluating the BEETLE II system (REVU-NL), and explore the underlying components of user satisfaction using factor analysis. We demonstrate interesting patterns of interaction between interpretation quality, satisfaction and the dialogue policy, highlighting the importance of more finegrained evaluation of user satisfaction

The Relationships between High School Subjects in terms of School Satisfaction and Academic Performance in Mexican Adolescents

Adolescents’ academic performance and the way it is related to their subjective wellbeing are issues of great interest across educational systems. The purpose of this study was to ascertain how satisfaction with high school subjects can predict school satisfaction and academic performance in Mexican students. The sample consisted of 457 high school students in the Baja California and Nuevo León states in Mexico (247 boys, 210 girls); their mean age being 14.10 (SD = 0.84). We used a questionnaire featuring a subject satisfaction scale, an intrinsic school satisfaction scale, and one related to academic grades. We used descriptive analyses, correlations, and structural regression models. In terms of results, the high satisfaction and academic performance levels in physical education, Spanish and English are worth highlighting. Geography and history are the most relevant predictors of academic grades, while Spanish predicts school satisfaction and physical education predicts boredom. In conclusion, satisfaction with mathematics, Spanish, and English are strong predictors of satisfaction (SATF), and the latter in turn predicts Mexican high school students’ academic performance

The road to happiness : from mood during leisure trips and activities to satisfaction with life

Over the past years an increasing number of studies have investigated the link between travel and subjective well-being (SWB), often focussing on the effects of trip characteristics on satisfaction with particular trips. Two elements not frequently addressed in this research domain are (i) how trip satisfaction affects the mood during – and the evaluation of − the activity at the destination of the trip and (ii) how travel can affect long-term well-being. As engagement in out-of-home activities can improve eudaimonic well-being − referring to meaning of life, self-development and social relationships − it is possible that travel (satisfaction) does not only affect the overall evaluation of people’s lives (i.e., life satisfaction), but also eudaimonic well-being, through activity participation and satisfaction. In this study we will analyse the effect of satisfaction with leisure trips on the satisfaction with the leisure activity at the destination of the trip and look at how satisfaction with these short-term activity episodes affect both eudaimonic well-being and life satisfaction. Results of this study applying a structural equation modelling approach on 1,212 respondents from the city of Ghent (Belgium) indicate that spill-over effects exist from trip satisfaction on leisure activity satisfaction and that both these short-term satisfactions affect eudaimonic well-being and life satisfaction, whether directly or indirectly

An Integrated Model of Patient and Staff Satisfaction Using Queuing Theory

This paper investigates the connection between patient satisfaction, waiting time, staff satisfaction and service time. It uses a variety of models to enable improvement against experiential and operational health service goals. Patient satisfaction levels are estimated using a model based on waiting (waiting times). Staff satisfaction levels are estimated using a model based on the time spent with patients (service time). An integrated model of patient and staff satisfaction, the Effective Satisfaction Level (ESL) model, is then proposed (using queuing theory). This links patient satisfaction, waiting time, staff satisfaction, and service time, connecting two important concepts, namely experience and efficiency in care delivery and leading to a more holistic approach in designing and managing health services. The proposed model will enable healthcare systems analysts to objectively and directly relate elements of service quality to capacity planning. Moreover, as an instrument used jointly by healthcare commissioners and providers, it affords the prospect of better resource allocation. Inde

Satisfaction classes in nonstandard models of first-order arithmetic

A satisfaction class is a set of nonstandard sentences respecting Tarski's truth definition. We are mainly interested in full satisfaction classes, i.e., satisfaction classes which decides all nonstandard sentences. Kotlarski, Krajewski and Lachlan proved in 1981 that a countable model of PA admits a satisfaction class if and only if it is recursively saturated. A proof of this fact is presented in detail in such a way that it is adaptable to a language with function symbols. The idea that a satisfaction class can only see finitely deep in a formula is extended to terms. The definition gives rise to new notions of valuations of nonstandard terms; these are investigated. The notion of a free satisfaction class is introduced, it is a satisfaction class free of existential assumptions on nonstandard terms. It is well known that pathologies arise in some satisfaction classes. Ideas of how to remove those are presented in the last chapter. This is done mainly by adding inference rules to M-logic. The consistency of many of these extensions is left as an open question.Comment: Thesis for the degree of licentiate of philosophy, 74 pages, 4 figure

Measurement and effects of teaching quality : an empirical model applied to masters programs

This study applies service quality and customer satisfaction theory to the field of education, and particularly to postgraduate studies. It examines the impact of multiple indicators of teaching quality on student satisfaction. For this purpose, a model is proposed and verified in which the teaching quality indicators are antecedents of the student's satisfaction with the professor and the program. An innovative aspect of the study is the introduction into education of the concept of customer loyalty as a result of satisfaction. In its analysis of these aspects, the study draws on data from a survey conducted among students of two business administration programs. A total of 2,446 valid questionnaires were obtained. In the proposed model, the latent variable, student satisfaction, is considered to be a consequence of the combined effect of satisfaction with certain aspects of teaching quality and the cause of the variation in the indicators on the satisfaction measurement scale. The model was tested by using the MIMIC [Multiple Indicators and Multiple Causes] structural equation technique

Perceived Family Support, Acculturation, and Life Satisfaction in Mexican American Youth: A Mixed-Methods Exploration

In this article, the authors describe a mixed-methods study designed to explore perceived family support, acculturation, and life satisfaction among 266 Mexican American adolescents. Specifically, the authors conducted a thematic analysis of open-ended responses to a question about life satisfaction to understand participants’ perceptions of factors that contributed to their overall satisfaction with life. The authors also conducted hierarchical regression analyses to investigate the independent and interactive contributions of perceived support from family and Mexican and Anglo acculturation orientations on life satisfaction. Convergence of mixed-methods findings demonstrated that perceived family support and Mexican orientation were significant predictors of life satisfaction in these adolescents. Implications, limitations, and directions for further research are discussed

PENGARUH WORK-LIFE BALANCE TERHADAP KEPUASAN KERJA KARYAWAN MILENIAL

Employee job satisfaction is a feeling of satisfaction or a sense of achievement that an employee gets from his job. Employee job satisfaction is individual, because each individual certainly has a different level of job satisfaction from one another. One of the factors causing the low level of employee satisfaction is not implementing a Work-life balance. Employees who apply Work-life balance in their lives will be able to share their time fairly between work life and also life outside of work. Automatically this can increase employee job satisfaction. The purpose of this study was to determine the effect of Work-life balance on Millennial Employee Job Satisfaction. This type of research is quantitative correlation. The population in this study are millennial employees with an age range of 22-42 years. The number of subjects used in this study were 248 people using the non-probability sampling technique inthe form of accidental sampling. The scale used in this research is the Work- life balance scale and the Job Satisfaction scale (JSS). The results of this study found that there was a positive effect of the Work-life balance variable on job satisfaction of 48.4% and the other 51.6% was influenced by factors outside the variables not examined. It gets better the implementation of Work-life balance carried out by employees, the higher level job satisfaction obtained