Robust Grammatical Analysis for Spoken Dialogue Systems

We argue that grammatical analysis is a viable alternative to concept spotting for processing spoken input in a practical spoken dialogue system. We discuss the structure of the grammar, and a model for robust parsing which combines linguistic sources of information and statistical sources of information. We discuss test results suggesting that grammatical processing allows fast and accurate processing of spoken input.Comment: Accepted for JNL

Evaluation of the NLP Components of the OVIS2 Spoken Dialogue System

The NWO Priority Programme Language and Speech Technology is a 5-year research programme aiming at the development of spoken language information systems. In the Programme, two alternative natural language processing (NLP) modules are developed in parallel: a grammar-based (conventional, rule-based) module and a data-oriented (memory-based, stochastic, DOP) module. In order to compare the NLP modules, a formal evaluation has been carried out three years after the start of the Programme. This paper describes the evaluation procedure and the evaluation results. The grammar-based component performs much better than the data-oriented one in this comparison.Comment: Proceedings of CLIN 9

New Technique to Enhance the Performance of Spoken Dialogue Systems by Means of Implicit Recovery of ASR Errors

This paper proposes a new technique to implicitly correct some ASR errors made by spoken dialogue systems, which is implemented at two levels: statistical and linguistic. The goal of the former level is to employ for the correction knowledge extracted from the analysis of a training corpus comprised of utterances and their corresponding ASR results. The outcome of the analysis is a set of syntactic-semantic models and a set of lexical models, which are optimally selected during the correction. The goal of the correction at the linguistic level is to repair errors not detected during the statistical level which affects the semantics of the sentences. Experiments carried out with a previouslydeveloped spoken dialogue system for the fast food domain indicate that the technique allows enhancing word accuracy, spoken language understanding and task completion by 8.5%, 16.54% and 44.17% absolute, respectively.Ministerio de Ciencia y Tecnología TIN2007-64718 HAD

Why We Need New Evaluation Metrics for NLG

The majority of NLG evaluation relies on automatic metrics, such as BLEU . In this paper, we motivate the need for novel, system- and data-independent automatic evaluation methods: We investigate a wide range of metrics, including state-of-the-art word-based and novel grammar-based ones, and demonstrate that they only weakly reflect human judgements of system outputs as generated by data-driven, end-to-end NLG. We also show that metric performance is data- and system-specific. Nevertheless, our results also suggest that automatic metrics perform reliably at system-level and can support system development by finding cases where a system performs poorly.Comment: accepted to EMNLP 201

Robust Processing of Natural Language

Previous approaches to robustness in natural language processing usually treat deviant input by relaxing grammatical constraints whenever a successful analysis cannot be provided by ``normal'' means. This schema implies, that error detection always comes prior to error handling, a behaviour which hardly can compete with its human model, where many erroneous situations are treated without even noticing them. The paper analyses the necessary preconditions for achieving a higher degree of robustness in natural language processing and suggests a quite different approach based on a procedure for structural disambiguation. It not only offers the possibility to cope with robustness issues in a more natural way but eventually might be suited to accommodate quite different aspects of robust behaviour within a single framework.Comment: 16 pages, LaTeX, uses pstricks.sty, pstricks.tex, pstricks.pro, pst-node.sty, pst-node.tex, pst-node.pro. To appear in: Proc. KI-95, 19th German Conference on Artificial Intelligence, Bielefeld (Germany), Lecture Notes in Computer Science, Springer 199