Revenue management for a supply chain with two streams of customers

In this paper, we consider revenue management for a service supply chain with one supplier and one retailer. The supplier has a limited capacity of a perishable product and both the supplier and the retailer face customers. Each customer may choose to buy a product from either the supplier or the retailer by considering prices and the cost associated with switching. For the centralized model, the supplier determines the selling prices for both herself and the retailer, and the retailer simply collects a commission fee for each product sold. We derive monotone properties for the revenue functions and pricing strategies. Further, we show that the commission fee increases the retailer's price while decreasing the supplier's and leads to efficiency loss of the chain. For the decentralized decision-making model, the supplier and the retailer compete in price over time. Two models are considered. In the first, the retailer buys products from the supplier before the selling season and in the second the retailer shares products with the supplier in retailing. For both models, we discuss the existence of the equilibrium and characterize the optimal decisions. Numerical results are presented to illustrate properties of the models and to compare the supply chain performance between the centralized and the decentralized models.Revenue management Service supply chain Dual channel Dynamic pricing

Automated network optimisation using data mining as support for economic decision systems

The evolution from wired voice communications to wireless and cloud computing services has led to the rapid growth of wireless communication companies attempting to meet consumer needs. While these companies have generally been able to achieve quality of service (QoS) high enough to meet most consumer demands, the recent growth in data hungry services in addition to wireless voice communication, has placed significant stress on the infrastructure and begun to translate into increased QoS issues. As a result, wireless providers are finding difficulty to meet demand and dealing with an overwhelming volume of mobile data. Many telecommunication service providers have turned to data analytics techniques to discover hidden insights for fraud detection, customer churn detection and credit risk analysis. However, most are illequipped to prioritise expansion decisions and optimise network faults and costs to ensure customer satisfaction and optimal profitability. The contribution of this thesis in the decision-making process is significant as it initially proposes a network optimisation scheme using data mining algorithms to develop a monitoring framework capable of troubleshooting network faults while optimising costs based on financial evaluations. All the data mining experiments contribute to the development of a super–framework that has been tested using real-data to demonstrate that data mining techniques play a crucial role in the prediction of network optimisation actions. Finally, the insights extracted from the super-framework demonstrate that machine learning mechanisms can draw out promising solutions for network optimisation decisions, customer segmentation, customers churn prediction and also in revenue management. The outputs of the thesis seek to help wireless providers to determine the QoS factors that should be addressed for an efficient network optimisation plan and also presents the academic contribution of this research