Knowledge Representation Concepts for Automated SLA Management

Outsourcing of complex IT infrastructure to IT service providers has increased substantially during the past years. IT service providers must be able to fulfil their service-quality commitments based upon predefined Service Level Agreements (SLAs) with the service customer. They need to manage, execute and maintain thousands of SLAs for different customers and different types of services, which needs new levels of flexibility and automation not available with the current technology. The complexity of contractual logic in SLAs requires new forms of knowledge representation to automatically draw inferences and execute contractual agreements. A logic-based approach provides several advantages including automated rule chaining allowing for compact knowledge representation as well as flexibility to adapt to rapidly changing business requirements. We suggest adequate logical formalisms for representation and enforcement of SLA rules and describe a proof-of-concept implementation. The article describes selected formalisms of the ContractLog KR and their adequacy for automated SLA management and presents results of experiments to demonstrate flexibility and scalability of the approach.Comment: Paschke, A. and Bichler, M.: Knowledge Representation Concepts for Automated SLA Management, Int. Journal of Decision Support Systems (DSS), submitted 19th March 200

Reason Maintenance - State of the Art

This paper describes state of the art in reason maintenance with a focus on its future usage in the KiWi project. To give a bigger picture of the field, it also mentions closely related issues such as non-monotonic logic and paraconsistency. The paper is organized as follows: first, two motivating scenarios referring to semantic wikis are presented which are then used to introduce the different reason maintenance techniques

Explanation for defeasible entailment

Explanation facilities are an essential part of tools for knowledge representation and reasoning systems. Knowledge representation and reasoning systems allow users to capture information about the world and reason about it. They are useful in understanding entailments which allow users to derive implicit knowledge that can be made explicit through inferences. Additionally, explanations also assist users in debugging and repairing knowledge bases when conflicts arise. Understanding the conclusions drawn from logic-based systems are complex and requires expert knowledge, especially when defeasible knowledge bases are taken into account for both expert and general users. A defeasible knowledge base represents statements that can be retracted because they refer to information in which there are exceptions to stated rules. That is, any defeasible statement is one that may be withdrawn upon learning of an exception. Explanations for classical logics such as description logics which are well-known formalisms for reasoning about information in a given domain are provided through the notion of justifications. Simply providing or listing the statements that are responsible for an entailment in the classical case is enough to justify an entailment. However, when looking at the defeasible case where entailed statements can be retracted, this is not adequate because the way in which entailment is performed is more complicated than the classical case. In this dissertation, we combine explanations with a particular approach to dealing with defeasible reasoning. We provide an algorithm to compute justification-based explanations for defeasible knowledge bases. It is shown that in order to accurately derive justifications for defeasible knowledge bases, we need to establish the point at which conflicts arise by using an algorithm to come up with a ranking of defeasible statements. This means that only a portion of the knowledge is considered because the statements that cause conflicts are discarded. The final algorithm consists of two parts; the first part establishes the point at which the conflicts occur and the second part uses the information obtained from the first algorithm to compute justifications for defeasible knowledge bases

A reconstruction of the multipreference closure

The paper describes a preferential approach for dealing with exceptions in KLM preferential logics, based on the rational closure. It is well known that the rational closure does not allow an independent handling of the inheritance of different defeasible properties of concepts. Several solutions have been proposed to face this problem and the lexicographic closure is the most notable one. In this work, we consider an alternative closure construction, called the Multi Preference closure (MP-closure), that has been first considered for reasoning with exceptions in DLs. Here, we reconstruct the notion of MP-closure in the propositional case and we show that it is a natural variant of Lehmann's lexicographic closure. Abandoning Maximal Entropy (an alternative route already considered but not explored by Lehmann) leads to a construction which exploits a different lexicographic ordering w.r.t. the lexicographic closure, and determines a preferential consequence relation rather than a rational consequence relation. We show that, building on the MP-closure semantics, rationality can be recovered, at least from the semantic point of view, resulting in a rational consequence relation which is stronger than the rational closure, but incomparable with the lexicographic closure. We also show that the MP-closure is stronger than the Relevant Closure.Comment: 57 page