Knowledge Representation Concepts for Automated SLA Management

Outsourcing of complex IT infrastructure to IT service providers has increased substantially during the past years. IT service providers must be able to fulfil their service-quality commitments based upon predefined Service Level Agreements (SLAs) with the service customer. They need to manage, execute and maintain thousands of SLAs for different customers and different types of services, which needs new levels of flexibility and automation not available with the current technology. The complexity of contractual logic in SLAs requires new forms of knowledge representation to automatically draw inferences and execute contractual agreements. A logic-based approach provides several advantages including automated rule chaining allowing for compact knowledge representation as well as flexibility to adapt to rapidly changing business requirements. We suggest adequate logical formalisms for representation and enforcement of SLA rules and describe a proof-of-concept implementation. The article describes selected formalisms of the ContractLog KR and their adequacy for automated SLA management and presents results of experiments to demonstrate flexibility and scalability of the approach.Comment: Paschke, A. and Bichler, M.: Knowledge Representation Concepts for Automated SLA Management, Int. Journal of Decision Support Systems (DSS), submitted 19th March 200

Reason Maintenance - State of the Art

This paper describes state of the art in reason maintenance with a focus on its future usage in the KiWi project. To give a bigger picture of the field, it also mentions closely related issues such as non-monotonic logic and paraconsistency. The paper is organized as follows: first, two motivating scenarios referring to semantic wikis are presented which are then used to introduce the different reason maintenance techniques

Defeasible Logic Programming: An Argumentative Approach

The work reported here introduces Defeasible Logic Programming (DeLP), a formalism that combines results of Logic Programming and Defeasible Argumentation. DeLP provides the possibility of representing information in the form of weak rules in a declarative manner, and a defeasible argumentation inference mechanism for warranting the entailed conclusions. In DeLP an argumentation formalism will be used for deciding between contradictory goals. Queries will be supported by arguments that could be defeated by other arguments. A query q will succeed when there is an argument A for q that is warranted, ie, the argument A that supports q is found undefeated by a warrant procedure that implements a dialectical analysis. The defeasible argumentation basis of DeLP allows to build applications that deal with incomplete and contradictory information in dynamic domains. Thus, the resulting approach is suitable for representing agent's knowledge and for providing an argumentation based reasoning mechanism to agents.Comment: 43 pages, to appear in the journal "Theory and Practice of Logic Programming