A conversational collaborative filtering approach to recommendation

Recent work has shown the value of treating recommendation as a conversation between user and system, which conversational recommenders have done by allowing feedback like “not as expensive as this” on recommendations. This allows a more natural alternative to content-based information access. Our research focuses on creating a viable conversational methodology for collaborative-filtering recommendation which can apply to any kind of information, especially visual. Since collaborative filtering does not have an intrinsic understanding of the items it suggests, i.e. it doesn’t understand the content, it has no obvious mechanism for conversation. Here we develop a means by which a recommender driven purely by collaborative filtering can sustain a conversation with a user and in our evaluation we show that it enables finding multimedia items that the user wants without requiring domain knowledge

Social contextuality and conversational recommender systems

As people continue to become more involved in both creating and consuming information, new interactive methods of retrieval are being developed. In this thesis we examine conversational approaches to recommendation, that is, the act of suggesting items to users based on the system’s understanding of them. Conversational recommendation is a recent contribution to the task of information discovery. We propose a novel approach to conversation around recommendation, examining how it is improved to work with collaborative filtering, a common recommendation algorithm. In developing new ways to recommend information to people we also examine their methods of information seeking, exploring the role of conversational recommendation, using both interview and sensed brain signals. We also look at the implications of the wealth of social and sensed information now available and how it improves the task of accurate recommendation. By allowing systems to better understand the connections between users and how their social impact can be tracked we show improved recommendation accuracy. We look at the social information around recommendations, proposing a directed influence approach between socially connected individuals, for the purpose of weighting recommendations with the wisdom of influencers. We then look at the semantic relationships that might seem to indicate wisdom (i.e. authors on a book-ranking site) to see if the ``wisdom of the few'' can be traced back to those conventionally considered wise in the area. Finally we look at ``contextuality'' (the ability of sets of contextual sensors to accurately recommend items across groups of people) in recommendation, showing that different users have very different uses for context within recommendation. This thesis shows that conversational recommendation can be generalised to work well with collaborative filtering, that social influence contributes to recommendation accuracy, and that contextual factors should not be treated the same for each user