‘Technology as a trusted companion for accountants and business professionals in the business unusual environment’

Abstract: A conceptual model of corporate social responsibility (CSR) and service quality for Islamic bank service users is developed in this paper. The model is expected to bring about a better understanding of customer perceptions relating to issues of social responsibility and its impact on service quality as it pertains to Islamic banking in South Africa. The conceptual model is developed by synthesising relevant literature and theories pertaining to this study. This conceptual model is proposed to be tested in due course of time by using customer perceptions derived from a survey instrument to assess the relationship between aspects of social responsibility and service quality at the Islamic bank. The proposed model has implications towards enhancing the CSR and service quality offered by the Islamic bank according to their customer expectations