The Network Effects of Prefetching

Prefetching has been shown to be an effective technique for reducing user perceived latency in distributed systems. In this paper we show that even when prefetching adds no extra traffic to the network, it can have serious negative performance effects. Straightforward approaches to prefetching increase the burstiness of individual sources, leading to increased average queue sizes in network switches. However, we also show that applications can avoid the undesirable queueing effects of prefetching. In fact, we show that applications employing prefetching can significantly improve network performance, to a level much better than that obtained without any prefetching at all. This is because prefetching offers increased opportunities for traffic shaping that are not available in the absence of prefetching. Using a simple transport rate control mechanism, a prefetching application can modify its behavior from a distinctly ON/OFF entity to one whose data transfer rate changes less abruptly, while still delivering all data in advance of the user's actual requests

Nonlinear Markov Processes in Big Networks

Big networks express various large-scale networks in many practical areas such as computer networks, internet of things, cloud computation, manufacturing systems, transportation networks, and healthcare systems. This paper analyzes such big networks, and applies the mean-field theory and the nonlinear Markov processes to set up a broad class of nonlinear continuous-time block-structured Markov processes, which can be applied to deal with many practical stochastic systems. Firstly, a nonlinear Markov process is derived from a large number of interacting big networks with symmetric interactions, each of which is described as a continuous-time block-structured Markov process. Secondly, some effective algorithms are given for computing the fixed points of the nonlinear Markov process by means of the UL-type RG-factorization. Finally, the Birkhoff center, the Lyapunov functions and the relative entropy are used to analyze stability or metastability of the big network, and several interesting open problems are proposed with detailed interpretation. We believe that the results given in this paper can be useful and effective in the study of big networks.Comment: 28 pages in Special Matrices; 201

Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective

A call center is a service network in which agents provide telephone-based services. Customers that seek these services are delayed in tele-queues. This paper summarizes an analysis of a unique record of call center operations. The data comprise a complete operational history of a small banking call center, call by call, over a full year. Taking the perspective of queueing theory, we decompose the service process into three fundamental components: arrivals, customer abandonment behavior and service durations. Each component involves different basic mathematical structures and requires a different style of statistical analysis. Some of the key empirical results are sketched, along with descriptions of the varied techniques required. Several statistical techniques are developed for analysis of the basic components. One of these is a test that a point process is a Poisson process. Another involves estimation of the mean function in a nonparametric regression with lognormal errors. A new graphical technique is introduced for nonparametric hazard rate estimation with censored data. Models are developed and implemented for forecasting of Poisson arrival rates. We then survey how the characteristics deduced from the statistical analyses form the building blocks for theoretically interesting and practically useful mathematical models for call center operations. Key Words: call centers, queueing theory, lognormal distribution, inhomogeneous Poisson process, censored data, human patience, prediction of Poisson rates, Khintchine-Pollaczek formula, service times, arrival rate, abandonment rate, multiserver queues.