8,283 research outputs found
Loss systems in a random environment
We consider a single server system with infinite waiting room in a random
environment. The service system and the environment interact in both
directions. Whenever the environment enters a prespecified subset of its state
space the service process is completely blocked: Service is interrupted and
newly arriving customers are lost. We prove an if-and-only-if-condition for a
product form steady state distribution of the joint queueing-environment
process. A consequence is a strong insensitivity property for such systems.
We discuss several applications, e.g. from inventory theory and reliability
theory, and show that our result extends and generalizes several theorems found
in the literature, e.g. of queueing-inventory processes.
We investigate further classical loss systems, where due to finite waiting
room loss of customers occurs. In connection with loss of customers due to
blocking by the environment and service interruptions new phenomena arise.
We further investigate the embedded Markov chains at departure epochs and
show that the behaviour of the embedded Markov chain is often considerably
different from that of the continuous time Markov process. This is different
from the behaviour of the standard M/G/1, where the steady state of the
embedded Markov chain and the continuous time process coincide.
For exponential queueing systems we show that there is a product form
equilibrium of the embedded Markov chain under rather general conditions. For
systems with non-exponential service times more restrictive constraints are
needed, which we prove by a counter example where the environment represents an
inventory attached to an M/D/1 queue. Such integrated queueing-inventory
systems are dealt with in the literature previously, and are revisited here in
detail
Nonlinear Markov Processes in Big Networks
Big networks express various large-scale networks in many practical areas
such as computer networks, internet of things, cloud computation, manufacturing
systems, transportation networks, and healthcare systems. This paper analyzes
such big networks, and applies the mean-field theory and the nonlinear Markov
processes to set up a broad class of nonlinear continuous-time block-structured
Markov processes, which can be applied to deal with many practical stochastic
systems. Firstly, a nonlinear Markov process is derived from a large number of
interacting big networks with symmetric interactions, each of which is
described as a continuous-time block-structured Markov process. Secondly, some
effective algorithms are given for computing the fixed points of the nonlinear
Markov process by means of the UL-type RG-factorization. Finally, the Birkhoff
center, the Lyapunov functions and the relative entropy are used to analyze
stability or metastability of the big network, and several interesting open
problems are proposed with detailed interpretation. We believe that the results
given in this paper can be useful and effective in the study of big networks.Comment: 28 pages in Special Matrices; 201
Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective
A call center is a service network in which agents provide telephone-based services. Customers that seek these services are delayed in tele-queues. This paper summarizes an analysis of a unique record of call center operations. The data comprise a complete operational history of a small banking call center, call by call, over a full year. Taking the perspective of queueing theory, we decompose the service process into three fundamental components: arrivals, customer abandonment behavior and service durations. Each component involves different basic mathematical structures and requires a different style of statistical analysis. Some of the key empirical results are sketched, along with descriptions of the varied techniques required. Several statistical techniques are developed for analysis of the basic components. One of these is a test that a point process is a Poisson process. Another involves estimation of the mean function in a nonparametric regression with lognormal errors. A new graphical technique is introduced for nonparametric hazard rate estimation with censored data. Models are developed and implemented for forecasting of Poisson arrival rates. We then survey how the characteristics deduced from the statistical analyses form the building blocks for theoretically interesting and practically useful mathematical models for call center operations. Key Words: call centers, queueing theory, lognormal distribution, inhomogeneous Poisson process, censored data, human patience, prediction of Poisson rates, Khintchine-Pollaczek formula, service times, arrival rate, abandonment rate, multiserver queues.
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