Blueprinting Crowdfunding - Designing a Crowdfunding Service Configuration Framework

Crowdfunding gained momentum over the last few years. In contrast to traditional forms of funding, the service provision of crowdfunding platforms is performed within service systems. These comprise a complex combination of IT and non-IT services, different stakeholders, and diverging contexts and purposes. The design and operation of such service systems represents a tough challenge. Therefore, we developed a crowdfunding service configuration framework in the form of a morphological box and derived three dominant design patterns by following a design science approach. Therefore, we followed three iterations, which comprise in total twelve expert interviews, three case studies and the analysis of 161 crowdfunding platforms. The configuration framework extends research on crowdfunding and service science by providing insights in how to support the systematic design of crowdfunding service systems, reducing their complexity, and giving a comprehensive overview over their building blocks

Higher-Order Process Modeling: Product-Lining, Variability Modeling and Beyond

We present a graphical and dynamic framework for binding and execution of business) process models. It is tailored to integrate 1) ad hoc processes modeled graphically, 2) third party services discovered in the (Inter)net, and 3) (dynamically) synthesized process chains that solve situation-specific tasks, with the synthesis taking place not only at design time, but also at runtime. Key to our approach is the introduction of type-safe stacked second-order execution contexts that allow for higher-order process modeling. Tamed by our underlying strict service-oriented notion of abstraction, this approach is tailored also to be used by application experts with little technical knowledge: users can select, modify, construct and then pass (component) processes during process execution as if they were data. We illustrate the impact and essence of our framework along a concrete, realistic (business) process modeling scenario: the development of Springer's browser-based Online Conference Service (OCS). The most advanced feature of our new framework allows one to combine online synthesis with the integration of the synthesized process into the running application. This ability leads to a particularly flexible way of implementing self-adaption, and to a particularly concise and powerful way of achieving variability not only at design time, but also at runtime.Comment: In Proceedings Festschrift for Dave Schmidt, arXiv:1309.455

Gamification of mobile wallet as an unconventional innovation for promoting Fintech:An fsQCA approach

Although digitalisation brings important possibilities to banking &amp; finance service, implementing digital technologies in practices can be challenging. Indeed, the adoption of new innovative technology in the banking &amp; finance sector lags behind other business sectors. Many of the valuable banking &amp; finance-related technologies have not been adopted in relation to the strategic implications of decisions in domains such as the development of service innovation and personalization, value co-creation, and marketing strategies. In particular, there is a paucity of research in using gamification to explore ways of customising banking &amp; finance fintech offerings, improving customers’ experience, and developing efficient banking &amp; finance marketing tactics. Drawing on the UTAUT2 and Otcalysis gamification framework, this study develops a research model investigating what configurations of motivations, expectations and conditions can shape consumers’ behavioral intention to adopt a gamified mobile wallet system. Findings suggest that combining effort expectancy, facilitating conditions and perceived value leads to higher intention to use gamified mobile wallet. Accordingly, firms need to consider the three core conditions when design relevant gamifications.</p

FORMATIVE EVALUATION OF BUSINESS MODEL REPRESENTATIONS - THE SERVICE BUSINESS MODEL CANVAS

Drivers like global competition, advances in technology, and new attractive market opportunities foster a process of servitization and thus the search for innovative service business models. To facilitate this process, different methods and tools for the development of new business models have emerged. Nevertheless, business model approaches are missing that enable the representation of co-creation as one of the most important service-characteristics. Rooted in a cumulative research design that seeks to advance extant business model representations, this goal is to be closed by the Service Business Model Canvas (SBMC). This contribution comprises the application of thinking-aloud protocols for the formative evaluation of the SBMC. With help of industry experts and academics with experience in the service sector and business models, the usability is tested and implications for its further development derived. Furthermore, this study provides empirically based insights for the design of service business model representation that can facilitate the development of future business models

Spectrum Trading: An Abstracted Bibliography

This document contains a bibliographic list of major papers on spectrum trading and their abstracts. The aim of the list is to offer researchers entering this field a fast panorama of the current literature. The list is continually updated on the webpage \url{http://www.disp.uniroma2.it/users/naldi/Ricspt.html}. Omissions and papers suggested for inclusion may be pointed out to the authors through e-mail (\textit{[email protected]})

Change of Market Structure for Mobile Payments Services in Sweden - The Case of SMS Tickets

Mobile operators and mobile service providers like SMS aggregators and ticket providers have until now been the main actors in the provisioning of SMS tickets for public transportation services. The consumers have been charged for SMS payments using the mobile phone bill. Due to financial regulation (EU directive) mobile operators are no longer allowed to handle payments and transactions for non-telecom services without being a payment provider implying registration of the customers. In Sweden the mobile operators have joined forces and formed a joint venture that offers a separate charging solution, i.e. not using the phone bill. However, this new joint venture has in most cases not been involved in the public procurement of new ticket and payment solutions initiated 2012 by the Swedish transport companies. The outcome is that a number of new actors and constellations have entered the mobile payment business. In the paper the change of the market structure for SMS payment services in Sweden is analysed. The motivation for the research is to contribute to the understanding why mobile payment services do not take off on a large scale in Sweden although the technology and solutions are here. The case with the transformation of the SMS payment market provides insights about some of the barriers. There is no common national SMS payment solution. Users have to register accounts with a number of different payment providers. The registration process is an obstacle, the SMS payments have decreased with 50 – 90% compared to the same period 2012. We can see a fragmentation of the Swedish mobile payment service market. Due to the multitude of different solutions the incentives for both consumers and merchants to extend these payment solutions to other areas would be low

M-Payment - How Disruptive Technologies Could Change The Payment Ecosystem

Within developed economies, the field of m-payment appears to be driven by (disruptive) technological innovations. M-payments, similar to e-payments, have been regulated in such a way that banks and other established financial institutions have been able to maintain an unchallenged position in the payment ecosystem. However, disruptive technologies like Near Field Communication, but more im-portantly cloud technology based solutions might lead to dramatic changes. In the long run this may change the position of banks in the payment ecosystem including their control over “money flows”. Yet, for this to happen m-payment solution and service providers need to understand the role of money and payment instruments as well as how payment ecosystems work, in-depth. In this conceptual paper we discuss how the ecosystem of m-payment is expected to change due to technology changes. Based on platform and ecosystems concepts, theories of money and behavioral theories a comprehensive lit-erature review and a qualitative meta-analyses of the m-payment literature is presented. On the basis of the theory review and literature analysis we expect that the role of Over The Top (OTT) providers in the m-payment ecosystems will be driven by cloud-based solutions and threaten the position of tra-ditional players. Banks need regulators to safeguard their control over the money flow

An Analysis of Service Ontologies

Services are increasingly shaping the world’s economic activity. Service provision and consumption have been profiting from advances in ICT, but the decentralization and heterogeneity of the involved service entities still pose engineering challenges. One of these challenges is to achieve semantic interoperability among these autonomous entities. Semantic web technology aims at addressing this challenge on a large scale, and has matured over the last years. This is evident from the various efforts reported in the literature in which service knowledge is represented in terms of ontologies developed either in individual research projects or in standardization bodies. This paper aims at analyzing the most relevant service ontologies available today for their suitability to cope with the service semantic interoperability challenge. We take the vision of the Internet of Services (IoS) as our motivation to identify the requirements for service ontologies. We adopt a formal approach to ontology design and evaluation in our analysis. We start by defining informal competency questions derived from a motivating scenario, and we identify relevant concepts and properties in service ontologies that match the formal ontological representation of these questions. We analyze the service ontologies with our concepts and questions, so that each ontology is positioned and evaluated according to its utility. The gaps we identify as the result of our analysis provide an indication of open challenges and future work