Problem-formulation in a South African organization. Executive summary

Complex Problem Solving is an area of cognitive science that has received a good amount of attention, but theories in the field have not progressed accordingly. In general, research of problem solving has focussed on identifying preferable methods rather than on what happens when human beings confront problems in an organizational context Queseda, Kirtsch and Gomez (2005) Existing literature recognises that most organizational problems are ill-defined. Some problems can become well-defined whereas others are and remain ill-structured. For problems that can become well-defined, failure to pay attention to the area of problem definition has the potential to jeopardise the effectiveness of problem-formulation and thus the entire problem solving activity. Problem defining, a fundamental part of the problem-formulation process, is seen as the best defence against a Type III Error (trying to solve the wrong problem). Existing literature addresses possible processes for problem-formulation and recognises the importance of applying problem domain knowledge within them. However, inadequate attention is given to the possible circumstances that, within an organization, the participants do not know enough about the problem domain and do not recognise the importance of applying adequate problem domain knowledge or experience to the problem-formulation process. A case study is conducted into exactly these circumstances as they occurred and were successfully addressed within Eskom Holdings Ltd (Eskom), the national electricity utility in South Africa. The case study is a fundamental part of this research project, which explores the gap in the existing body of knowledge related to the circumstances described above and specifically to problems that can become well-defined, and provides the basis for the innovation developed herein that addresses that gap

Broadband infrastructure: The regulatory framework, market transparency and risk-sharing partnerships are the key factors

Around the globe countries are attempting to forge ahead with the expansion and upgrading of advanced communications networks. In most cases they are setting very ambitious goals with regard to technology and coverage. However, the specific cost structure for broadband projects results in the private-sector-driven, competitive market for network upgrading being primarily focused on densely populated urban areas. By contrast, major progress in rolling out broadband to unserved rural areas will not be made in the foreseeable future without state subsidies. Without having to steer a course towards the return of a monopoly in the telecommunications sector, which would have a detrimental long-term impact, the public sector can in this situation promote sustainable progress in telecommunication by merging projects, entering into risk-sharing partnerships, setting realistic broadband targets, providing essential market information to market participants, offering e-government digital services itself and, on top of that, further enhancing investment incentives with a regulatory framework in a competitive environment.broadband; telecommunications; Infrastructure; investment; financing

Regulatory structure and risk and infrastructure firms : an international comparison

Evidence about how choice of regulatory regimes affects the level of shareholder risk for the regulated company has traditionally focused on studies in the United Kingdom and the United States. Broad comparisons of price-cap based regimes (as practiced in the UK) with rate-of-return regulation (as practiced in the US) show price-cap based regimes to be associated with higher levels of shareholder risk (as measured by the beta value) than rate-of-return regulation is. But so few countries were compared that it was suspected that other factors could be at work. The authors broaden the investigation by studying more countries (including regulated utilities in Canada, Europe,, and Latin America), doing a sectoral comparison to control for some risks related to factors other than the regulatory regime, and use narrower classifications for the regulatory regime. They also look at such recent evidence as the move from relatively pure price caps in the UK electricity sector to a mixed-revenue/price-cap based system. The authors find results aligned with earlier research, namely that investors bear the greatest nondiversifiable risk with price caps and the least nondiversifiable risk with rate-of-return regulation.Environmental Economics&Policies,Economic Theory&Research,Banks&Banking Reform,Payment Systems&Infrastructure,International Terrorism&Counterterrorism,Environmental Economics&Policies,Economic Theory&Research,Banks&Banking Reform,Insurance&Risk Mitigation,Financial Intermediation

Oregon Capital Scan: A Line is Drawn

This report was written with the primary intention of helping to educate entrepreneurs and growth company leaders with respect to the variety and scale of capital sources currently available in the State. It is not uncommon for those seeking to enter the capital markets as an entrepreneur to possess a limited understanding of where capital can be found. This knowledge gap leads to a level of perceived risk uncertainty that inhibits company formation and growth. This report is not intended to instruct entrepreneurs in the skills required to secure funding, rather it is intended as a catalog of source data to enlighten as to the many different types of capital available. This report is also intended for policy makers and those who work to support the development of a thriving growth company ecosystem in the State. This includes the sponsors of this report who seek to find new ways to bring together education and resources to enhance the ability of those who choose to build their companies in Oregon. This report can serve as a baseline of quantitative data that may help everyone to better understand where we are as a State now, with respect to the key ingredient of growth capital, and help us measure our progress and improvements over time

The Managed Service Paradox

This paper examines the contrasts in the provision of managed service in the information and communication technology (ICT) sector. It highlights the polarization between infrastructure services that are growing in scale and increasingly becoming a commoditized, and customized or even one-of-a-kind service projects. The paper refers to the approaches taken by three highly innovative advanced service companies, IBM, Ericsson, and Cable & Wireless, to package and deliver ICT service on a more industrialized basis. The authors identify the six-stage process that describes these companies’ journeys to date from. They explore the challenges these companies faced on that journey as well those currently facing them as they move to a higher degree of industrialization. To address these challenges, the authors propose a model with three axes: offering development, service delivery, and go to market. The model demonstrates how the increasing industrialization of managed service requires an approach integrating all three of these dimensions. They also show that strong governance is required to address the impacts of technological evolution, marketplace dynamics, and corporate culture. The paper has formed the basis of the academic and executive education programs taught at both Imperial College and is the heart of the new service design masters program at the Royal College of Art. Because of its relevance to large industrial companies seeking to transition from an industrial offering to a service or solution led offering, the paper has been turned into a course that has been delivered to Arup, Vodafone, Finmeccanica, Telefonica, Samsung and Laing O’Rourke to date and this programme has been delivered by the authors in Korea, Taiwan, US and the UK

Overcoming financing constraints to corporate expansion: evidence from a company in an emerging Islamic market

The sourcing of low-cost finance to facilitate corporate expansion on competitive terms is a major challenge to firms from emerging markets. There are additional constraints in Islamic markets as financial instruments must adhere to shari’ya law. This paper examines the approach taken by the Sudan Telecommunications Company (Sudatel) to obtain cost effective equity financing using secondary listings on multiple Middle East and North Africa (MENA) stock exchanges. We compare the costs of equity for Sudatel stock on the Sudan and Abu Dhabi Exchanges, and compare these figures with those for Sudatel’s two main regional competitors. Furthermore, we highlight the risk-return trade-off faced by investors in Sudatel stock on both Exchanges, and provide evidence of the potential benefits to investors from the overseas listin

Foreign Direct Investment in Cross-Border Infrastructure Projects

In this paper the authors critically review the relevant information and literature that can enhance the feasibility and the successful implementation of cross-border infrastructure projects. They provide detailed information concerning foreign direct investment in the major emerging regions: East Asia and the Pacific, Latin America, and Eastern Europe. They also discuss the theoretical and empirical literature which sheds light on the characteristics of transnational infrastructure projects, who should conduct them, and what determines their existence. The literature points to the importance of government involvement in transnational infrastructure projects as there are clear external benefits which will otherwise not be reaped. It also points to the importance of coordination for the success of the project. The Asian Development Bank is well placed to perform that role. Lastly, they provide six cases of cross-border infrastructure projects, two each from East Asia, Latin America, and Eastern Europe. These cases illustrate the critical need for smooth coordination of the diverse groups of team players, top-level backing of the projects, as well as a thorough understanding of all the political and financial factors involved that can influence the success of these projects.cross-border infrastructure; transnational infrastructure projects; foreign direct investment; east asia pacific

State-guided entrepreneurship: A case study

The premise that active engagement by the state in business is crucial for small, developing economies for global competitiveness is based on the assumption that the state has the wherewithal to support such competitiveness. This paper advocates the view that governments of developing economies should be involved in business. While this view goes against the trend of popular and current thinking of the free market economy and a non-interventionist government, it needs to be recognized that such ideals are beyond many struggling, developing economies whose space in the global economy is heavily constricted by the presence of the developed economies. Using Singapore, more specifically, its government-owned company Temasek Holdings, as a case study, this paper argues that the concept of state-guided entrepreneurship has beenapplied successfully based on the hypothesis offered in this paper