Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

Factors Influencing Customer Satisfaction towards E-shopping in Malaysia

Online shopping or e-shopping has changed the world of business and quite a few people have decided to work with these features. What their primary concerns precisely and the responses from the globalisation are the competency of incorporation while doing their businesses. E-shopping has also increased substantially in Malaysia in recent years. The rapid increase in the e-commerce industry in Malaysia has created the demand to emphasize on how to increase customer satisfaction while operating in the e-retailing environment. It is very important that customers are satisfied with the website, or else, they would not return. Therefore, a crucial fact to look into is that companies must ensure that their customers are satisfied with their purchases that are really essential from the ecommerce’s point of view. With is in mind, this study aimed at investigating customer satisfaction towards e-shopping in Malaysia. A total of 400 questionnaires were distributed among students randomly selected from various public and private universities located within Klang valley area. Total 369 questionnaires were returned, out of which 341 questionnaires were found usable for further analysis. Finally, SEM was employed to test the hypotheses. This study found that customer satisfaction towards e-shopping in Malaysia is to a great extent influenced by ease of use, trust, design of the website, online security and e-service quality. Finally, recommendations and future study direction is provided. Keywords: E-shopping, Customer satisfaction, Trust, Online security, E-service quality, Malaysia

Análise da produção científica sobre o papel do escritório de projetos na gestão do conhecimento período de 2004 a 2014

Orientador : Prof. Dr. José Simão de Paula PintoDissertação (mestrado) - Universidade Federal do Paraná, Setor de Ciências Sociais Aplicadas, Programa de Pós-Graduação em Ciência, Gestão e Tecnologia da Informação. Defesa: Curitiba, 27/02/2015Inclui referênciasResumo: Analisa a produção científica referente ao período de 2004 a 2014, de artigos publicados em periódicos científicos indexados por bases indexadoras, sobre gestão do conhecimento e gestão de projetos, programas e portfólio (Grupo I) e sobre gestão do conhecimento em projetos, programas e portfólio e o escritório de gestão de projetos, programas e portfólio (Grupo II). Foi utilizado método informétrico baseado na lei de Zipf (frequência das palavras), Luhn (posicionamento das palavras de maior conteúdo semântico) e Goffman (determinação do ponto de transição) para identificar os termos que melhor descrevem o conteúdo dos dois grupos de artigos. Para caracterizar a produção científica, foram utilizados métodos bibliométricos baseado nas leis de Lotka (produtividade de autores) e Bradford (produtividade de periódicos), e cientométrico (países e instituições com maior produção e citações), com a utilização do software HistCite para as análises bibliométricas. O experimento informétrico baseado na lei de Zipf para o Grupo I identificou 237 palavras-chave as quais apresentaram 79% de compatibilidade quando comparadas às palavras-chave fornecidas pelos autores. O experimento informétrico baseado na lei de Zipf para o Grupo II identificou 8 palavras-chave as quais apresentaram 63% de compatibilidade comparadas às palavras chave fornecidas pelos autores. Para o Grupo I foram identificados 41 autores com 3 ou mais contribuições no período e para o Grupo II foi identificado 1 autor com 3 contribuições no período. Palavras-chave: Informetria. Bibliometria. Cientometria. Gestão do conhecimento. Gestão de projetos. Gestão de programas de projetos. Gestão de portfólio de projetos. Escritório de gerenciamento de projetos.Abstract: This research analyzes the scientific production of papers published in scientific journals from 2004 to 2014 and indexed by , on knowledge management and project, program and portfolio management, (referred as Group I) and on knowledge management, project, program and portfolio management, and project management office (referred as Group II). The informetric method used was based on Zipf's law (words frequency), Luhn (position of the words with higher semantic content) and Goffman (transition point) to identify terms that better describe the contents of the two groups of articles. Bibliometric methods were used in order to characterize the scientific production, were used bibliometric methods based on the laws of Lotka (author productivity) and Bradford (journal's productivity), and scientometric (countries and institutions with higher production and quotes), using the HistCite software. The Group I papers informetric experiment, based on Zipf's law, has identified 237 keywords which showed 79% compatibility compared to the keywords provided by the authors. The Group II informetric experiment, based on Zipf's law, identified 8 keywords which showed 63% compatibility compared to the keywords provided by the authors. For Group I there are 41 authors identified with 3 or more contributions in the period and the Group II was identified one author with three contributions in the period. Key-words: Informetrics. Bibliometrics. Scientometrics. Knowledge management. Project management. Project program management. Project portfolio management. Project management office

IT Governance and Green IT Model for Large Mauritian Organisations

This study explores IT governance and Green IT in large companies from the five main pillars of the Mauritian economy. An IT Governance and Green IT model comprising of IT Governance and Green IT decision archetypes, mechanisms and influencers is developed from company executive interviews, analysis of organisation and government documents as well as a survey of firms. Recommendations are then provided to improve the governance of IT and Green IT in large Mauritian enterprises