Empirical Analysis of Web 2.0 Implications on Collaborative Tool Usage and Team Interactions in Virtual Teams

This paper presents the results of an empirical survey of habits with web 2.0 tool usage at home, on technology usage and team interactions in virtual team settings. Using existing instruments for the constructs, we find that habitual usage of specific web 2.0 tools at home leads to an increasing intention to use similar features in the workplace. However we do not find significant impact on the usage of the present set of collaborative tools with web 2.0 features on specific aspects of team interaction. We also explore the web 2.0 applications perceived to be most useful by the managers participating in the study. The implications for practice and research are then discussed

Process-driven data and information quality management in the financial service sector

Highly regulated sectors face challenges on data and information quality management (DIQM) to conform to increasing regulations. With the financial service sector, as the most highly regulated industry, we are interested in current and future DIQM challenges. For a sustaining improvement, data quality should be managed process-driven. Process-driven data quality management (PDDQM) provides continuous improvement of data quality by redesigning processes that create or modify data. Therefore, business process management (BPM) is a basis for PDDQM. In an information systems’ context, enterprise resource planning (ERP) systems offer a platform for integrating processes and data. We examine market developments and IT trends by conducting semi-structured expert interviews with participants in IT-strategic decision making. We present current trends in the insurance sector and identify three main DIQM challenges: The IT-independent management of data, an increasing need to engage in PDDQM, and guiding existing and future measures by a data governance framework

Considering Cultural Differences with the Use of Twitter on a Mobile Communication Device under a Dispersed Group Collaboration Context

The impact of technology on society is clear and profound, but the influence of society on technology is more subtle. This is an empirical study about Twitter on a mobile communication device (TMCD) used in group collaboration, undertaken to ascertain and gauge the user group’s subtler exhibitions and behaviors from two opposite cultures: western and eastern. To outline TMCD impact on group communication, a baseline of online message board (OMB), a common form of computer-mediated communication (CMC), is used in a comparative analysis. A total of 167 MBA and undergraduate students from the United States and South Korea representing western and eastern cultures participated this experiment. This study revealed a mixed result in the cultural difference. In the TMCD category, the Korean groups exhibited 1) a significantly higher number of initiatory tweets and 2) a significantly higher number of tweets promoting group harmony by virtue of their agreement with each other. But the Korean groups failed to exhibit 1) a significantly higher number of friendly tweets, and 2) a significantly high level of pro-activeness by tweeting more to each other to accomplish the given task than the U.S. groups. The data analysis result and discussion are provided

Investigating the Role of Multibiometric Authentication in Professional Certification E-exams

E-learning has grown to such an extent that paper-based testing is being replaced by computer-based testing also known as e-exams. Because these e-exams can be delivered outside of the traditional proctored environment, additional authentication measures must be employed in order to offer similar authentication assurance as found in proctored, Paper-Based Testing (PBT). In this study, we extended the body of knowledge in e-learning research by comparing e-exam scores and durations of three separate groups of e-exam takers using different authentication methods: Online Using Username/Password (OLUP), In-Testing Proctored Center (ITPC), and Online Proctored with Multibiometrics (OPMB). The aim was to better understand the role as well as the possible effect of continuous and dynamic multibiometric authentication on professional certification e-exam scores and durations. Our results indicated that group affiliation, i.e. type of authentication methods, had no significant effect on differences among e-exam scores and durations. While there was a clear path of increased mean e-exam score as authentication method was relaxed, it was evident from the analysis that these were not statistically significant,probably due to the limited sample size. Age was found to have a significant effect on e-exam scores where younger participants were found to have higher e-exam scores and lower e-exam durations than older participants. Gender was not found to have a significant effect on e-exam scores nor durations. This study’s results can help organizations better understand the role, possible effect, and potential application of continuous and dynamic multibiometric authentication as a justifiable approach when compared with the more common authentication approach ofUser Identifier (UID) and password, both in professional certification e-exams as well as in an online environment

A Methodological Examination of Empirical Research on Information Systems Success: 2003 to 2007

Measuring information systems (IS) success has been and is of great interest to both researchers and practitioners. This article examines multidimensional approaches to measuring IS success and explores the current state of IS success research through a literature review and by classifying empirical articles that were published between 2003 and 2007. Based on a total of 41 academic journal and conferences publications, this paper identifies the relevant research carried out, categorizes and consolidates the research results, and discusses them. The results show that the dominant empirical research is that which analyzes the individual impact of a certain type of information system that the users evaluate by means of surveys and structural equation modeling. The DeLone and McLean Information Systems Success Model is the main theoretical basis of the reviewed studies. The results provide researchers who are new to this topic with a comprehensive review of IS success research. Furthermore, opportunities for additional development are identified and future research directions suggested

CITIZEN PARTICIPATION IN INCREASINGLY DIGITALIZED GOVERNMENTAL ENVIRONMENTS – A SYSTEMATIC LITERATURE REVIEW

Citizen participation in increasingly digitalized governmental environments can introduce fruitful capabilities to encourage citizens to engage in municipal affairs and through this take actively part in fostering smart cities’ effectiveness. However, the practical exploitation of recent knowledge is still not sufficiently operationalized, whilst research in this field yields various approaches focusing on diverse emphases. Therefore, the necessity of systematically collecting and afterwards analysing the existing literature towards this topic is obvious. This paper depicts a proceeding to systematically review the available literature towards the relevant research units on citizen participation. Overall, 48 topic-based papers were identified out of leading journals and conference papers about information systems. The main findings of the relevant papers were assessed to a proposed analytical framework consisting of increasing participation stages and two distinct focus groups namely government and citizens. Accordingly, the covered recent focus areas of research are identified to reveal where state-of-the-art research falls short. Consequently, the imperative of emphasising investigation regarding concepts for ICT-enabled services focusing the empowerment of citizens arises as being our contribution for guiding future research, whilst governments can practically benefit from the composed framework by using it for classifying, planning and implementing proposed participation activities

Enterprise Content Management - A Literature Review

Managing information and content on an enterprise-wide scale is challenging. Enterprise content management (ECM) can be considered as an integrated approach to information management. While this concept received much attention from practitioners, ECM research is still an emerging field of IS research. Most authors that deal with ECM claim that there is little scholarly literature available. After approximately one decade of ECM research, this paper provides an in-depth review of the body of academic research: the ECM domain, its evolution, and main topics are characterized. An established ECM research framework is adopted, refined, and explained with its associated elements and working definitions. On this basis, 68 articles are reviewed, classified, and concepts are derived. Prior research is synthesized and findings are integrated in a concept-centric way. Further, implications for research and practice, including future trends, are drawn