ANTECEDENTS AND CONSEQUENCES OF COMMITMENT FROM COSTUMERS OF BCA FINANCE IN JAKARTA

The background of this study was the situations that customers loyalty in a crucial constructs in marketing area, especially in relationship management. The aims of this study was to analyze the influence of trust, information sharing, customer satisfaction against word-of-mouth referrals, marketing research support and increased repatronage intentions through commitment to customer of BCA Finance in Jakarta. The research design was applied to the customer of BCA Finance in Jakarta with purposive random sampling methods, the analysis of research method in this study was using the structural equation model method which use AMOS 8.0 program with 5% sampling error. Totally sample number in this was 257 costumers of BCA Finance in Jakarta. The results of this study conclude that trust, information sharing, customer satisfaction have a positive influence against word-of-mouth referrals, marketing research support and increased repatronage intentions through commitment. Thus this research conclude that the company excelsior applies trust information sharing and customer satisfaction will increase word-of-mouth referrals, marketing research support and increased repatronage intentions to customers and influences commitment of customersCustomer retentions, customer satisfaction, customer loyalty, customer orientation, retailing, loyalty schemes, communication, relationship marketing, trust

THE EFFECTS OF OIL PRICE SHOCKS ON MONETARY POLICY IN IRAN

Changes and increases in the price of oil are effective on the aggregate economic. So, it's important to study on oil price shocks, because they affect on economic growth& monetary policy. In this paper a structural and generalized VAR modeless has been considered for Iran in order to study the direct effects of oil price shocks on output and prices and reaction of monetary variables to external shocks over the period 1991:I–2008:I (1370:I_1386: IV). Empirical analysis shows that inflation rate increase and exchange rate decrease and gross domestic product has fluctuations.Oil price shocks, monetary policy

THROUGH THE EYES OF ONE WOMAN: DOES SPIRITUALITY HAVE A PLACE IN ENTREPRENEURSHIP BEHAVIOR?

The purpose of this paper is to review current literature relating to corporate entrepreneurship and to discern the issues that have arisen in this area of research. Issues of concern are: conceptualization of entrepreneurship (ES) and corporate entrepreneurship (CE), whether ES and CE can be taught and lastly factors facilitating CE. In addition, it will disclose the findings of a qualitative study relating to a woman entrepreneur in Malaysia. The latter study would shed light on how a woman entrepreneur in Malaysia learns to act entrepreneurially and how the findings converge or diverge from past research in this area.Entrepreneurship, Corporate Entrepreneurship, Entrepreneurship Behavior

CONFLICT OF INTEREST: A CRITICAL ANALYSIS OF FRANCHISING BUSINESS

There are many multinational companies engaging with the franchising mechanisms in order to expand the business opportunity, to explore new opportunities, and to develop businesses domestically and internationally. Even though this is a good opportunity for multinational companies to expand their market to achieve the company target, but there is a problem attached with this mechanism. The main problem of franchising business is mainly conflict of interest between the parties involved. Hence, this paper attempts to critically evaluate the potential of conflict of interest that arises among the parties. Apart from that, this paper also outlined certain way on how to avoid this problem from occurs continuouslyconflict of interest, franchising

STAFF PROFESSIONALISM IN UNIVERSITY SERVICES: A CASE STUDY OF UiTM

This paper aims to show that staff professionalism is one of the factors that lead to customer satisfaction in university services. Staff professionalism is an important component in university services. A quality service is considered as one of the important research topics in the context of service delivery in universities. Frontline university service is the first step before the public or customers pursue the matter further. If at this first step they are provided with quality service, indirectly it reflects positively on the university. However, if the quality of the service provided is poor it reflects negatively on the university. In this study, 192 of 909 graduates students who responded to the questionnaire and analyzed by using Statistical Package for Social Sciences (SPSS) software to achieve the outcome of the study. The findings show that there is a positive relationship between staff professionalism and customer satisfaction. Several recommendations were suggested to UiTM in order to improve its counter services delivery and to achieve customer satisfaction.Staff professionalism, customer satisfaction, public universities

MARKETING STRATEGY RELATIONSHIP AND SERVICE QUALITY TO CUSTOMER SATISFACTION AT AUTO 2000 IN BANDUNG (WEST JAVA)

The background of this study was customer relationship marketing and service quality of customer Auto 2000 in Bandung (West Java) have accepted that customer retention is even more profitable than customer attraction and we can observe the interest of customer Auto 2000 in Bandung (West Java). In adopting relationship marketing principles and designing strategies to develop close and long lasting relationships with the most profitable customers. The objective of this study to analysis of marketing activities and programs implemented in order to establish, develop and maintain relationships with customers and the impact these activities have on the firm performance. The design of this study applies to customer Auto 2000 in Bandung (West Java) and the questionnaires were spreaded away to 175 respondents. Data analysis used in this study was Multiple Regression with SPSS program. The resulted of this study conclude that relationship marketing strategy and service quality in customer Auto 2000 in Bandung (West Java) significantly affect to customer satisfactionMarketing strategy, service quality, customer satisfaction

Right to Hearing in License Renewal Proceeding When Allegation is the Subject of Concurrent Rule-Making Proceeding

An overview of central model quality results is given. The focus is on the variance of transfer functions. We look in particular into two questions: (1) Can the variance be smaller than that obtained by direct prediction error/output error? and (2) Can closed loop experiments give estimates with lower variance than open loop ones? The answer to both questions is yes

BASE LENDING RATE AND HOUSING PRICES: THEIR IMPACTS ON RESIDENTIAL HOUSING ACTIVITIES IN MALAYSIA

The construction sector, which had grown rapidly in the early 1990s, encountered slower grows after the financial crisis. The decline in the construction industry, however, is cushioned by the residential property construction. This paper examines empirically whether the increasing trend in residential property construction is related to changes in base lending rate and house prices. Pooled EGLS model (Cross Section Seemingly Unrelated Regression) is used to analyze the impact of lending rate and housing price upon the trading volume of residential housing activities. The results show base lending rate is the key determinant of residential housing activities. However, changes in housing prices may not necessarily influence residential housing activities in the country when there is a mismatch between current and desired housing for all. In view of the substantial number of housing left unsold, several recommendation and precautionary measures for housing provision should be made before it leads to a property glut. This study is crucial to housing developers and policy makers as any housing decisions not always should be made just on the basis of interest rates and house prices, but should pay more attention to the efficiency and effectiveness of housing delivery system in the country.Residential Housing Activities, Base Lending Rate, Housing Price Index

USERS’ PERCEPTIONS ON THE USEFULNESS OF THE SMES’ ACCOUNTING INFORMATION: MALAYSIAN CASE

This study investigates the perceived usefulness of selected accounting information presented in the SMEs’ financial statements. Mailed questionnnaires were sent to SMEs’ owner and loan officers in Malaysia. The findings showed that the SMEs’ owners and loan officers have substantially similar views on the usefulness of the accounting information. In addition, this study found that type of business organisation, academic qualification, time spend in reading the financial statement, level of understanding of the financial statements and awareness about financial reporting regulation do not have significant relationship with the SMEs’ owners’ perceptions on the usefulness of the accounting information. On the other hand, for the loan officers, experience in assessing SMEs’ financial statements was found to have a significant relationship with the loan officers’ perceptions on the usefulness of the accounting information, while accouting expertise, year in position, awareness about financial reporting regulation are not. The results of this study may provide awareness to the SMEs’ managers on the informational needs of the users of their financial statementsSMEs, financial reporting, usefulness, accounting information