Priority Service Pricing with Heterogeneous Customers: Impact of Delay Cost Distribution

This is the peer reviewed version of the following article: Cao, P., Wang, Y. and Xie, J. (2019), Priority Service Pricing with Heterogeneous Customers: Impact of Delay Cost Distribution. Prod Oper Manag, 28: 2854-2876., which has been published in final form at https://doi.org/10.1111/poms.13086. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions.National Natural Science Foundation of Chin