Full and Partial Knowledge Sharing on Intra-Organizational Broadcast Media

Knowledge sharing, along with its potential predictors, has been a popular research topic. This research extends prior research by examining potential predictors of knowledge sharing together within a more comprehensive model with two additional contexts: the type of recipient of the knowledge is the recipients of intraorganizational broadcast media, and the type of knowledge sharing behavior (full knowledge sharing and partial knowledge sharing). The results of this study suggest that what predicts knowledge sharing behaviors depends on the type of knowledge sharing behavior when considering why people share their knowledge through intra-organizational broadcast media. We explore theoretical implications and future research avenues

B2B relationship calculus: quantifying resource effects in service-dominant logic

Increasingly, knowledgeable business-to-business (B2B) customers and evolving customer needs are leading to seismic shifts in vendor–client interactions. Across industries, sellers are changing their business models from a simple goods orientation to a hybrid goods–services model, placing greater emphasis on delivering complete customer solutions. In such an environment, companies must find ways to prioritize investments in resource development. The service-dominant (S-D) logic framework offers significant insights into this challenge; however, these effects have not been tested quantitatively. This study addresses that gap, examining the influence of various seller resources on buyer satisfaction. An empirical analysis of buying organizations that purchased and implemented business intelligence systems finds that “augmented” operant resources that the buyers ascribe to the software’s sellers—resources that go above and beyond expectations—are the most significant predictors of both successful technology assimilation and overall customer relationship quality. In particular, an augmented operant resource reflecting a seller’s ability to see value creation opportunities from the buyer’s perspective (value mindset) has up to three times the effect on relationship satisfaction as “core” operant resources such as product-specific expertise or basic interpersonal service skills. These results can help sellers prioritize resource investments

Reasoned and institutional explanations for the use of software development project management practices.

Abstract not available

Factors Affecting Users’ Decisions to Migrate from Initial Use of Information Technology to Continuing Use

Supervisor: Dr. Patrick J. FahyCommunity college teachers completed survey and interview questions designed to elicit data on reasons for continuing use of web-based educational technology. The data were analyzed in relationship to two models of innovative technology evaluation. The research sample was small. Nonetheless, the data demonstrated a good relationship with the Technology Acceptance Model (TAM). Responses concerning “usefulness” and “ease of use” rated high among the identified influences. The data did not relate as well with the innovation attributes identified by the “Diffusion of Innovations” model. The results point to the value of continuing research. Two limitations in this study point to the necessity of conducting such research. One of these was the small sample; the other was the concentration on continuing users rather than the inclusion of subjects who stopped using the system after their first trial