A Personalized System for Conversational Recommendations

Searching for and making decisions about information is becoming increasingly difficult as the amount of information and number of choices increases. Recommendation systems help users find items of interest of a particular type, such as movies or restaurants, but are still somewhat awkward to use. Our solution is to take advantage of the complementary strengths of personalized recommendation systems and dialogue systems, creating personalized aides. We present a system -- the Adaptive Place Advisor -- that treats item selection as an interactive, conversational process, with the program inquiring about item attributes and the user responding. Individual, long-term user preferences are unobtrusively obtained in the course of normal recommendation dialogues and used to direct future conversations with the same user. We present a novel user model that influences both item search and the questions asked during a conversation. We demonstrate the effectiveness of our system in significantly reducing the time and number of interactions required to find a satisfactory item, as compared to a control group of users interacting with a non-adaptive version of the system

Personalized NewsEvent Retrieval for Small Talk in Social Dialog Systems

This paper presents the NewsTeller system which retrieves a news event based on a user query and the user’s general interests. It can be used by a social dialog system to initiate news-related small talk. The NewsTeller system is implemented as a pipeline with four stages: After collecting a large set of potentially relevant news events, a classifier is used to filter out mal- formed events. The remaining events are then ranked ac- cording to a relevance value predicted by a regressor. In a final step, a short summary of the highest-ranked event is generated and returned to the user. Both the classifier and the regressor were evaluated on hand-labeled data sets. In addition to this, a user study was conducted to further validate the system. Evaluation results indicate that the proposed approach performs significantly better than a random baseline

Generative Language Models for Personalized Information Understanding

A major challenge in information understanding stems from the diverse nature of the audience, where individuals possess varying preferences, experiences, educational and cultural backgrounds. Consequently, adopting a one-size-fits-all approach to provide information may prove suboptimal. While prior research has predominantly focused on delivering pre-existing content to users with potential interests, this thesis explores generative language models for personalized information understanding. By harnessing the potential of generative language models, our objective is to generate novel personalize content for individual users. As a result, users from diverse backgrounds can be provided with content that are tailored for their need and better aligns with their interests. The crux of this research hinges on addressing the following two aspects: 1. Personalized Content: How to harness user profiles to create tailored content for individual users; 2. Effective Communication: How to engage with users in order to proficiently convey information. For the first aspect, i.e. personalized content, we explored personalized news headline generation. By analyzing users\u27 reading history, our proposed framework identifies perspectives that users are interested in, which can further guide generating news headlines that are attractive to users. For the second aspect, i.e. effective communication, we developed personalized reading assistive agent, which assist users understand complex information in news article or academic documents through conversations. Compared to reading, obtaining information through conversations is more interactive and requires shorter attention span. We further incorporate the above aspects in personalized information systems in a real-life scenario, i.e. patient education. Specifically, we propose a novel after-visit summaries (AVS) writing assistant. After-visit summaries notes are documents given to patients to help them understand their clinical visits and disease self-management. Our approach not only automatically generates AVS drafts, but also detects potential errors in the generated drafts, allowing physicians to revise and produce AVS notes with higher efficiency and accuracy. Moreover, we present PaniniQA, a patient-centric interactive question answering system designed to help patients understand their discharge instructions. PaniniQA first identifies important clinical content from patients’ discharge instructions and then formulates personalized educational questions for distinctive patients. In addition, PaniniQA is also equipped with answer verification functionality to provide timely feedback to correct patients’ misunderstandings. Overall, we aspire to contribute to the advancement of information dissemination techniques, promoting a more inclusive and effective means of communication in our information-driven world